Ourisman Volkswagen Rockville

Bait and switch on Internet Price Came in after receiving a price by email from Ourisman - salesman then proceeded to show me all of the rebates and discounts I did not qualify for, ad Came in after receiving a price by email from Ourisman - salesman then proceeded to show me all of the rebates and discounts I did not qualify for, adding $3k to the price. I ended up using TrueCar service, and bought the Jetta at Stohlman - total cost from Stohlman was $3k less than the crazy pumped up price from Ourisman. More

Best Repair and world class custumer service I EVER had!!!!! I had the misfortune of having a fender bender and I decided to trust VW Ourisman of Rockville with the repair of my 2015 GTI John and James from the I had the misfortune of having a fender bender and I decided to trust VW Ourisman of Rockville with the repair of my 2015 GTI John and James from the collision center were professional, courteous, helpful and very friendly. They kept me informed via email and phone calls of the status of my repairs and the couple of times that I pop up (unannounced) James and John made me feel very welcome, answered all of my concerns and upon request they even walked me to the shop!! to see the progress of the repair!! at the end the repair was completed before the estimated time and most importantly... my GTI was just as new!! I highly recommend VW Ourisman od Rockville for your repair and car maintenance needs!!! Ask for John and or James if you need repairs or ask for Jesus, Perdita, Gus or Alan if you need maintenance. your will have an honest, friendly and professional experience!! :0) More

Over Charge Lie and damage your Car for Profit I had my Sons car towed there for repair. we thought it was Catalytic Converter . Mike Service person called Monday stating we have car we about to I had my Sons car towed there for repair. we thought it was Catalytic Converter . Mike Service person called Monday stating we have car we about to check it out see what problem it is Exactly 15min. later oh its not the Catalytic converter its spark plug we changed them out running okay Then Mike proceeded to tell me all these other things i know there was not a problem before I now had...then he quoted me 3000k in repairs needed. I said oh really.... just because I am a women don't think I Do not know about cars .I have an X5 BMW 2004 i can do a tune up in if needed . I stated "You tube" tells and show us women whats needed ...we also Volkswagen repairmen blogs and educate us on repairs so when men try to rip us off we know better. Ourisman then wanted to charge me $400 for 15min/30 of Service !!!!! Remember he called me when he started on car and 15 min later when problem resolved !!!! I have phone records and he stated we already changed out spark plugs so its working Then to add insult to injury he act as if coupon for first timers was foreign Language... I ended up spending $281.00 for a few min of service which at Darcars Service Dept if you have repairs done they don't charge you for diagnostic check up not here . Asst.Service Manager Robin then lies to my face even more i said please..... she call 2 days later to see if service manager ever called they never did ..... I don't trust them and i don't want them ever working on my kids car . The Service Dept left cap off Power steering fluid then next day car went dead even though... their so call diagnostic stated Battery was good all was good. Never bring your car here for Service they are crooks and liars they damage your car so you can pay more in repairs too... we were basically charge for 2 hours of labor that was never rendered and a 4 spark plugs . I plan to seek counsel to file a complaint against Ourisman make them accountable for what they did . Darcars of Silver Spring is the place to go for great service after they check your car out and you get repairs done they DONT charge for Diagnostic fees of $150. as Robin stated at Ourisman they always enter the final price . More

Honest and Open I bought a Golf S from Ourisman Rockville and was educated about VW brand by my salesperson, Jimmy Alegre, who had so much knowledge about the car, an I bought a Golf S from Ourisman Rockville and was educated about VW brand by my salesperson, Jimmy Alegre, who had so much knowledge about the car, and gave me a lot of choices without any pressure. I actually had a great time. And the car is living up to my expectations, and more. There is a great team at this dealer and I will be getting my service from them, they made the experience so easy. I came because of a recommendation from a friend, and I would pass that on to anyone thinking of trying out a VW. More

Excellent experience! We just leased a Golf sportwagon from Ourisman Rockville and had an excellent experience. Our salesperson, JImmy Alegere, was patient, knowledgable a We just leased a Golf sportwagon from Ourisman Rockville and had an excellent experience. Our salesperson, JImmy Alegere, was patient, knowledgable and open. He listened carefully to our questions and concerns and provided important detailed information. The finance manager, Kamran, was also very professional and pleasant to work with; he explained the numbers carefully and got us a great deal. We feel confident in the decision we ultimately made, in part because the process was so transparent and we could take our time to make sure we understtod the details and were making an informed decision. . More

Great Service I lease my 2016 VW Jetta from Ourisman VW Rockville last week, my sales person Mr. Palizkar was professional , friendly, and very helpful, also the Ma I lease my 2016 VW Jetta from Ourisman VW Rockville last week, my sales person Mr. Palizkar was professional , friendly, and very helpful, also the Manager Kamran worked very hard and give me excellent price and he was very patient. I recommend this dealer to any of my friend. Thank you all. More

Great hospitality! Great deal! I visited Ourisman Rockville intending to test drive a VW Golf GTI and the Mazda 3. I was trading in my 2007 Mini CooperS convertible--looking for a I visited Ourisman Rockville intending to test drive a VW Golf GTI and the Mazda 3. I was trading in my 2007 Mini CooperS convertible--looking for a compact, sporty alternative with a manual transmission. Jimmy Alegre, the sales representative, was very knowledgeable and helpful in pointing our the differences between the two cars and guiding me towards the GTI. I drove the autobahn with performance package and fell in love! Jimmy and the whole finance team worked with me to get a great deal and I drove home that night with my new night blue metallic GTI with all the bells and whistles. Jimmy has offered to answer any ongoing questions this grandma has--particularly when it comes to the technology. What more could I ask for??? More