Ourisman Volkswagen Rockville

Great Experience! My Husband and I just had a fantastic car buying experience at Ourisman VW of Rockville with Juan Bonilla as our sales consultant. He was extremely fr My Husband and I just had a fantastic car buying experience at Ourisman VW of Rockville with Juan Bonilla as our sales consultant. He was extremely friendly, pleasant and no pushy at all. We got the car we wanted for a great price with no hassle whatsoever. We highly recommend buying through him at Ourisman of Rockville. More

Poor customer service - they should be ashamed of themselves I am just now discovering this website. It confirms my feeling about this place. I think the people in the service department are out to get you. I th I am just now discovering this website. It confirms my feeling about this place. I think the people in the service department are out to get you. I think they are the worst representation of customer service. It's too bad since they are so conveniently located for me, but I will gladly make the drive to another dealership/service department to get treated well and with integrity. If any of them read this, they are probably thinking I will receive the same treatment elsewhere, but I cannot imagine a more deceitful and cut-throat spirit than what I encountered at ourisman. The service department employees seem to be incentivized to cheat customers. They quote you inflated prices for service, then quickly lower them when you challenge them on it. They seem to have the same attitude as the commission-hungry misanthropes in the finance department who try to persuade you to buy super-expensive warranties with their ridiculous automotive horror stories. How do they sleep at night? More

Horrible service center THE SERVICE CENTER IS SO HORRIBLE - they would charge you for something they never told you about; they are never on time, would never call to say the THE SERVICE CENTER IS SO HORRIBLE - they would charge you for something they never told you about; they are never on time, would never call to say the car is ready unless the car spends some nights there. The assistant manager and manager were very rude when they talked to us. We were twice to produce a spare key, because the care had to be programed twice. This is despite not being told that we would have to bring all keys including the valet/master key to them during our first visit. The second time the car was being programed, we were never told we would be charged for it again. We were charged an expensive amount of money. This happened despite having purchased this car brand new from the center. We never took the car anywhere else to be serviced. When I told the manager that their yelp review doesn't say much about them he actually slammed the door on me!! I have never felt so disrespected and my dignity being questioned like this. It is their loss, because we were about to purchase another car from them, More

Big Disappointment Two weeks ago we identified a car at the now Ourisman Dealer in Rockville. We bought our Mazda5 there 3 years back, so figured we would go back… On Ar Two weeks ago we identified a car at the now Ourisman Dealer in Rockville. We bought our Mazda5 there 3 years back, so figured we would go back… On Arrival we were kindly greeted and the sales person was willing to show us a couple cars, the car that was listed on their website, was in “detailing” so we couldn’t see it nor was he willing/couldn't find out what the price was (not yet listed because it just arrived). Couple days later I noticed that the listing price was there, so I emailed him to see if we can come to term on the price. After a day of silence I emailed again to be sure he got my request. I was told to come in to discuss the price. I explained that with 3 kids I can’t visit each dealer to discuss a price on the car and will only come down if it will fit my budget. And again no response… Then I figured maybe more luck if I go thru his manager, but the provided name didn’t show up a employee there, so didn’t bother. I resorted to their online system and received an automated email from their Online Manager, I emailed my story and never even heard back at all. So back to the sales rep (the first one); I emailed him, to let him know I really wanted to get a car on the road before Aug 1st, which gave us 3-4 days. He said that he was in training and will talk to his manager… Never heard back from him! From my purchase 3 years back, I already sold that car and bought another one and buy every 2-3 years a other used vehicle. So somewhat experienced with the process, but never had to chase a dealer to discuss a price. To quote the sales rep “. I may be able to save you some money, but we could only do that if you were here in store”. Between the store and my house are 20-30 dealers…, why I’m driving pass all these other guys to come to you?? It is one thing not to be able to meet my price or budget, as it is tight one and OK… but requiring for people to come in, while I already came down once… Sorry, they had their chance! BIG dis appointment, So my rating: Customer Service: there nothing available under poor Quality of work: bad communication and not willing to go the extra mile Friendliness: the Sales rep was never rude, face to face he was nice Price; Priced on Nada's/ KBB Clean retail value, they listed suggested retail price $3K more and stated the car is on sale Overall Experience: The above should say enough I will not select any person(s) involved, because I don't want anybody to get in trouble, but I do hope they might take this chance to coach their staff in responsiveness More

Shannon Macatuno Is Terrific My wife and I visited this dealership the other day to test-drive both the VW Sportwagen and the Mazda 3 and were lucky to be helped by Shannon Macatu My wife and I visited this dealership the other day to test-drive both the VW Sportwagen and the Mazda 3 and were lucky to be helped by Shannon Macatuno. He's a terrific salesman: knowledgeable, personable, and low-key. He clearly loves cars and was eager to help us find the right one. We're still mulling over the decision. If we settle on the VW or the Mazda, we wouldn't think of buying it from anyone else. More

Purchased a 2014 GTI and could not be happier I purchased a 2014 GTI at the end of June from Jimmy Alegre and I could not be happier. Jimmy Worked with me through the whole sales process, and prov I purchased a 2014 GTI at the end of June from Jimmy Alegre and I could not be happier. Jimmy Worked with me through the whole sales process, and provided me with a great deal. I look forward to my maintenance check ups (If their service department is anything like their sales department I am sure it will be a great experience). Jimmy has responded to all my phone calls and emails in a timely manner. This was the best dealership experience I have had, although I have only purchased 5 cars from dealerships. Thanks for the great customer service. -Tony More

I had the pleasure of working with Caisha for a new 2014 VW GLI. With all dealers, we have come to expect pushy sales people; which is an instant point of anger for a customer. I had really thought the idea VW GLI. With all dealers, we have come to expect pushy sales people; which is an instant point of anger for a customer. I had really thought the idea of Customer Service was a dead art. Caisha went above and beyond to assist me with my new car needs. She showed that with solid customer service, comes a solid long lasting relationship. I have found my sales person for all future new car needs. If you are looking to buy a VW or Mazda in Rockville, MD, Caisha is the person to work with. More

We loved our experience. We came in with three children in tow--one is only a year old and couldn't keep still. They were all lovely and helpful, even when the two brothers started arguing over a game. LOL in tow--one is only a year old and couldn't keep still. They were all lovely and helpful, even when the two brothers started arguing over a game. LOL. Jay Glazer helped us find the perfect car, even though we were demanding in a number of ways! Louisa Jaggar More

Earl helped me make a well-informed decision by sharing information about two models that I had been considering. He also gave me the opportunity to test drive both vehicles. His calm, professional manner information about two models that I had been considering. He also gave me the opportunity to test drive both vehicles. His calm, professional manner made my car buying experience worthwhile. THANKS! N. Owens More

Jimmy was professional, followed up and did what he could to ensure smooth transition of the deal - which it was. Jimmy went out of his way to listen to me, get me what I wanted and to deliver. A great exper to ensure smooth transition of the deal - which it was. Jimmy went out of his way to listen to me, get me what I wanted and to deliver. A great experience! Overall this Ourisman dealership is spectacular with an outstanding service department which is important and part of the package. More