Ourisman Volkswagen Rockville

Big Disappointment Two weeks ago we identified a car at the now Ourisman Dealer in Rockville. We bought our Mazda5 there 3 years back, so figured we would go back… On Ar Two weeks ago we identified a car at the now Ourisman Dealer in Rockville. We bought our Mazda5 there 3 years back, so figured we would go back… On Arrival we were kindly greeted and the sales person was willing to show us a couple cars, the car that was listed on their website, was in “detailing” so we couldn’t see it nor was he willing/couldn't find out what the price was (not yet listed because it just arrived). Couple days later I noticed that the listing price was there, so I emailed him to see if we can come to term on the price. After a day of silence I emailed again to be sure he got my request. I was told to come in to discuss the price. I explained that with 3 kids I can’t visit each dealer to discuss a price on the car and will only come down if it will fit my budget. And again no response… Then I figured maybe more luck if I go thru his manager, but the provided name didn’t show up a employee there, so didn’t bother. I resorted to their online system and received an automated email from their Online Manager, I emailed my story and never even heard back at all. So back to the sales rep (the first one); I emailed him, to let him know I really wanted to get a car on the road before Aug 1st, which gave us 3-4 days. He said that he was in training and will talk to his manager… Never heard back from him! From my purchase 3 years back, I already sold that car and bought another one and buy every 2-3 years a other used vehicle. So somewhat experienced with the process, but never had to chase a dealer to discuss a price. To quote the sales rep “. I may be able to save you some money, but we could only do that if you were here in store”. Between the store and my house are 20-30 dealers…, why I’m driving pass all these other guys to come to you?? It is one thing not to be able to meet my price or budget, as it is tight one and OK… but requiring for people to come in, while I already came down once… Sorry, they had their chance! BIG dis appointment, So my rating: Customer Service: there nothing available under poor Quality of work: bad communication and not willing to go the extra mile Friendliness: the Sales rep was never rude, face to face he was nice Price; Priced on Nada's/ KBB Clean retail value, they listed suggested retail price $3K more and stated the car is on sale Overall Experience: The above should say enough I will not select any person(s) involved, because I don't want anybody to get in trouble, but I do hope they might take this chance to coach their staff in responsiveness More

Shannon Macatuno Is Terrific My wife and I visited this dealership the other day to test-drive both the VW Sportwagen and the Mazda 3 and were lucky to be helped by Shannon Macatu My wife and I visited this dealership the other day to test-drive both the VW Sportwagen and the Mazda 3 and were lucky to be helped by Shannon Macatuno. He's a terrific salesman: knowledgeable, personable, and low-key. He clearly loves cars and was eager to help us find the right one. We're still mulling over the decision. If we settle on the VW or the Mazda, we wouldn't think of buying it from anyone else. More

Purchased a 2014 GTI and could not be happier I purchased a 2014 GTI at the end of June from Jimmy Alegre and I could not be happier. Jimmy Worked with me through the whole sales process, and prov I purchased a 2014 GTI at the end of June from Jimmy Alegre and I could not be happier. Jimmy Worked with me through the whole sales process, and provided me with a great deal. I look forward to my maintenance check ups (If their service department is anything like their sales department I am sure it will be a great experience). Jimmy has responded to all my phone calls and emails in a timely manner. This was the best dealership experience I have had, although I have only purchased 5 cars from dealerships. Thanks for the great customer service. -Tony More

I had the pleasure of working with Caisha for a new 2014 VW GLI. With all dealers, we have come to expect pushy sales people; which is an instant point of anger for a customer. I had really thought the idea VW GLI. With all dealers, we have come to expect pushy sales people; which is an instant point of anger for a customer. I had really thought the idea of Customer Service was a dead art. Caisha went above and beyond to assist me with my new car needs. She showed that with solid customer service, comes a solid long lasting relationship. I have found my sales person for all future new car needs. If you are looking to buy a VW or Mazda in Rockville, MD, Caisha is the person to work with. More

We loved our experience. We came in with three children in tow--one is only a year old and couldn't keep still. They were all lovely and helpful, even when the two brothers started arguing over a game. LOL in tow--one is only a year old and couldn't keep still. They were all lovely and helpful, even when the two brothers started arguing over a game. LOL. Jay Glazer helped us find the perfect car, even though we were demanding in a number of ways! Louisa Jaggar More

Earl helped me make a well-informed decision by sharing information about two models that I had been considering. He also gave me the opportunity to test drive both vehicles. His calm, professional manner information about two models that I had been considering. He also gave me the opportunity to test drive both vehicles. His calm, professional manner made my car buying experience worthwhile. THANKS! N. Owens More

Jimmy was professional, followed up and did what he could to ensure smooth transition of the deal - which it was. Jimmy went out of his way to listen to me, get me what I wanted and to deliver. A great exper to ensure smooth transition of the deal - which it was. Jimmy went out of his way to listen to me, get me what I wanted and to deliver. A great experience! Overall this Ourisman dealership is spectacular with an outstanding service department which is important and part of the package. More

I bought my 2013 Volkswagon Jetta a few months ago, and was blessed to be walked through that process by a kind, and honest salesperson--backed by an excellent finance department, that was over-exceedingly was blessed to be walked through that process by a kind, and honest salesperson--backed by an excellent finance department, that was over-exceedingly considerate, and patient with all of my concerns, and challenges--which were many! The service department has also been wonderful in helping me with the maintenance and up-keep of my car. I want to point out, that among all of the wonderful people that make up the Ourisman Volkswagon team, Anthony Johnson is remarkable, and definitely someone you cannot leave with out meeting! Sincerely, Natalie Ramirez More

On Friday, 9/27/13 I spoke with the service manager, Chuck Duvault, to plead with him my unfortunate circumstance hoping he will have compassion and help me. I am in Maryland from Texas and my daughter Chuck Duvault, to plead with him my unfortunate circumstance hoping he will have compassion and help me. I am in Maryland from Texas and my daughter is currently a patient at Walter Reed Medical Center. I am a widow of a veteran and am currently unemployed and "homeless." My daughter and I are staying with friends while we are here for her treatment. Mr. Duvault told me he would "take care of me personally" and gave me an appointment to bring my car in the following Monday. I thanked the Lord that there are good, caring, and compassionate people out there and cried because I was so relieved. When I arrived at the dealership I was "greeted" by service advisor, Luis. I asked Luis several times to speak with Mr. Duvault. He never let me speak with him. Luis had my car inspected and came back with about 7 items that were "recommended" to be done and the bill would be approximately $4000. I again ask to speak with Mr. Duvault. It took several times of me asking to speak with him that Luis finally went to get him. When Mr. Duvault came out all he did was total the estimate and give me a quote for the full price. Mr. Duvault was going to leave and I stopped him to tell him he promised to take care of me and I was hoping he would give me a discount. At this time we decided that all I needed for now was to have 2 out of the 7 items done and Mr. Duvault gave me a price of $495 and left. I then went on my iPad and found a coupon on their website. I showed the coupon to Luis and he said I can either have Mr. Duvault's "discount" or the coupon. Well, the price with the coupon was only $450! So of course I used that. Luis was very rude and during the whole process he had a flat facial expression and never looked me in the eyes. I feel I was lured into the dealership with a false promise. Shame on Mr. Duvault for what he did to me! The service advisors do not seem to inform their customers about any discounts. While in the waiting room I told 4 customers about the coupons online and they all said that they did not know about the coupons nor were told by their service advisors about the coupons. Even though I did not get a discount from Mr. Duvault I was able to help 4 people save some money. I am currently at another dealer for a second opinion. They are not charging me for the second opinion. More

Although I first came to this dealership, Ray gave me a sweet deal on VW Beetle. He also gave my wife and me sufficient time for a test drive in the process of making our final decision. I really appreciat sweet deal on VW Beetle. He also gave my wife and me sufficient time for a test drive in the process of making our final decision. I really appreciate Ray's prompt, sincere and thorough response to my requests, and recommend him to my friends and colleagues as a best sales consultant at Ourisman VW Mazda. Thank you again for your kind assistance and service! Koki More