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Ourisman Volkswagen Rockville
Rockville, MD
171 Reviews
Family-owned and operated, our dealership is proud to serve the greater-Bethesda and Gaithersburg Volkswagen communities. Our inventory is unbeatable with a huge selection of new and used Volkswagen cars and SUVs in Maryland. Be sure to also check out our Service and parts specials to fit your budget without losing quality with our certified technicians and superior service center. We are committed to making your next car-buying experience as smooth and convenient for you as possible, so if you have any questions be sure to contact us so we can assist you! We look forward to earning your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:30 AM - 9:00 PM
Tuesday 9:30 AM - 9:00 PM
Wednesday 9:30 AM - 9:00 PM
Thursday 9:30 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 171 reviews
July 03, 2013
I took my car in to have new tires installed. Everyone was very friendly. Allen gave me a five dollar gift card to Starbucks so I could wait for my car there. But when I returned to the shop, Allen pulled was very friendly. Allen gave me a five dollar gift card to Starbucks so I could wait for my car there. But when I returned to the shop, Allen pulled me into the back to show me that a tire pressure sensor was broken and, as the tire was already off, it would be best to change it at that time. He said that I "must have hit a pothole too hard". I agreed to purchase the new sensor, but when I informed my boyfriend, he explained to me that it was not possible for the sensor to have broken unless it was snapped as the tire was being removed. I confronted Allen and he denied any fault on the shop. So I then contacted my old Volkswagen dealership and the service manager again told me that the damage could only have been caused during the removal of the tire. I then told Allen that I would not be paying for the part or labor since I had two sources telling me that I was not at fault. He reluctantly removed the charges from my bill. I will not be back. More
by melrenell
Employees Worked With
Allen Krum
