Ourisman Volkswagen Rockville

The car works, wonderfully. When I make a large purchase from individuals who begins to act suspect their actions cast doubt over the entire transaction. It's been inspected twi When I make a large purchase from individuals who begins to act suspect their actions cast doubt over the entire transaction. It's been inspected twice.3 days ago my radio malfunctioned. My mother recommended that, because of how new the car is I take it back to where I purchased it. My response to her after my ONGOING Ourisman nightmare, They barely sold me a car. I would not trust Oruisman of Rockville to make me a sandwich. Start at phone and email follow up and maybe someday when you're ready you can touch my car. Ourisman was given all the documents 2 weeks in advance. Informed of my need to have most, if not all of the things that to not require my presence done prior to my arrival due to time constraints multiple times, culminating in an email that laid expectations, the cost of the Uber ($112) if things fell through, and identifying my redlines before ending "Your professionals, I trust your judgment. Understanding the dollar amounts I provided that would block me from proceeding, do you recommend I come in on Friday to finish things up? With that info if you say yes, I’ll be there!" I was reassured. I got there at 9am in an Uber after calling to ask why the ride were supposed to arrange had not contacted me and I was told he forgot and asked to get there on my own. I will not leave the dealership until 5:30pm. Lacking Honesty: If the things you'd promised me were done were not done I think its fair to say you're honesty may be questionable. I'd selected a vehicle and over the course of 72 hours prior to the sales date I'd made multiple contacts with my consultant during all of those calls something slipped his mind. When I sat in the chair I was informed that the car I selected was gone. He then began looking over his shoulder and asking if I wanted random cars from the lot. Suspicious, I turned off silence on my phone and sat it on the desk, then went out into the lot and gave him 2 options. Financing is supposed to be largely done. Mastercard Identity Protect is the fastest credit monitoring gun in the west + I thought it hilarious years ago to make my text tone the chorus of "Last Night a DJ Save My Life." If you'd fudged the truth about completing any of this work, i.e. Financing, that you assured me had been done prior to my arrival. Talked to financing to engage them ASAP, then came to let me know it will be a few minutes as they quickly processed credit applications, you'd need to speak a little louder. The Sales consultant, Sales floor manager, finance representative , and the GENERAL MANGER needed to speak up. Mastercard flagging all of he new activity and texting it to me. For 8 hours every time someone at Ourisman was on their way to or in the process of lying to me about financing they needed to speak up because, "Last night a DJ saved my life." Questionable Reliability: Ignoring me having to pay for the Uber they promised me there.Warning! EVERYONE: Get paper version of your vehicle sales documents. No one knows how to operate that fancy tech they are using. When they ask you to set a password during signing allow me to finish what they do not explain. This password will be used to unlock the package that will be emailed to you containing all proof of purchase documents.I know the password I set and its not working I tested and confirmed that ZIP package is corrupted. I identified the issue at 6:30pm 23 days ago and it is still ongoing. For 23 days the car has been parked on the Street. My property manager must have proof of a valid inspection to issue a parking pass. It is inside of the Zip package. I cannot get phone calls returned. Emails go unanswered. This is still happening as of 9/11/22 @ 12:38pm. Thursday of last week, SURPRISE HERO the finance company horrified by what is occurring right now at Ourisman refused to execute the loan. While she couldn't think of a way to get me all 10 documents due to me, she could refuse until I had documents specific to financing. I had a sales contract in 3 minutes. 1 down 9 to go. More

Sales and management team were amazing. Totally professional and friendly. I recommend them to anyone looking for a new or quality used car . Totally professional and friendly. I recommend them to anyone looking for a new or quality used car . More

Definitely recommend this dealer with there deals and sales team. Walked out with a new vehicle with all the help with jhonny and chris Dixon! Thank you appreciate it. This is definitely a very fast and sales team. Walked out with a new vehicle with all the help with jhonny and chris Dixon! Thank you appreciate it. This is definitely a very fast and easy way to buy a car with no issues whatsoever!! My experience was exemplary from start to finish. The new way to buy a car, sight unseen! I'm here and for it and it's worth it!! More

Everyone we dealt it’s was extremely helpful, friendly, patient with questions and eager for our business. patient with questions and eager for our business. More

Bought my 2nd car here. Friendly sales people. They make sure I got exactly what I wanted. I will for sure buy my next car here again! Friendly sales people. They make sure I got exactly what I wanted. I will for sure buy my next car here again! More

I had a great experience. Sales person and finance people assisted me in the best options for me. I have used this dealer several times and I always get great service. Sales person and finance people assisted me in the best options for me. I have used this dealer several times and I always get great service. More

Geoff L. was great to work with and a true professional, from start to finish. was great to work with and a true professional, from start to finish. More

My experience at Ourisman VW of Rockville was HORRIBLE! I went in because I kept getting offers from them to buy my Atlas. I just wanted to talk. I was literally pounced on at the door before I could even I went in because I kept getting offers from them to buy my Atlas. I just wanted to talk. I was literally pounced on at the door before I could even ask my questions. I had a BRAND NEW (second day at VW) sales guy - he was just doing his job, but clearly didn’t know how to read his audience bc I am not the person that wants to be cornered and I very much felt that way. I told him OVER AND OVER I just wanted to run some numbers but wasn’t prepared to buy at this moment. I told him and his manager my magic number multiple times to get me in a new car. I left after I got my appraisal and some numbers, as I told them the numbers they presented were still too high. I was there for 2 hours just trying to get my car appraised btw. When I got home I called the Manager - it was his 4th day. No one I spoke with knew a single thing about VW - in fact I was the most knowledgeable having owned only VWs for the past 11 years. The Manager said he’d call me back after I asked him what more could be done to get me close to my magic number. He had the sales guy call back, who I had a very hard time understanding over the phone. I asked for the manager to call me back. So he did and he quoted me just below my magic number. I said DEAL - I’m coming back in now. I got there within 15 mins. I then sat and waited for 2 hours signing a couple papers, but just sat and waited and waited and waited for a finance person to be available. During this time I saw SO many people just “hanging out”. As a Director of Ops for a multi-million dollar company and over 200 employees I was appalled at the lack of efficiency and knowledge from every person. Then, I FINALLY get in to the finance office and I just make a joke asking the guy how many people walk out bc they thought one number but it turned out to be another? He laughed and said rarely does that happen but also asked - what did they tell you? So I told him and he looked confused and said they have some work to do on their end. I’ll be back. I also had the info written down from my convo at home and my husband was on speaker and heard the number. The manager then runs in saying he didn’t tell me that number he told me $100 MORE A MONTH. I said you absolutely did not bc that is almost what I pay now and I told you I wouldn’t even entertain for that same price. He then continued to make me feel like I was in the wrong even though HE DEFINITELY told me the number I said I wanted, written per our convo with other accurate notes, and my husband also heard. I was SO MAD. I got my old car, title and registration back and left. So, after 4 hours I was lied to, made to feel uncomfortable, made to feel like I was wrong and stupid - all to leave very upset and with nothing to show for it. I have been a customer at this location for purchase and ALL OF MY SERVICES for 2 VWs. And no one even tried to apologize or own their mistake. No one offered to try to work with me more. Nothing. HORRIBLE HORRIBLE EXPERIENCE AND CUSTOMER SERVICE!!!! More