Ourisman Volkswagen Rockville

Great experience & car! Jimmy was very welcoming and informative. I had very specific needs and requirements that I was looking for in a new car. He listened to what I want Jimmy was very welcoming and informative. I had very specific needs and requirements that I was looking for in a new car. He listened to what I wanted and provided me with the info I needed. He even called me later that day to let me know of another option that I had not considered. It ended up being the best option and we are SO HAPPY with our new car! That showed me he cared enough to listen to my needs and try as hard as he could to meet them! Great process! Great people! More

Jimmy was a great salesman to work with Jimmy was very helpful, from my initial inquiry all the way through buying my car. He was able to answer almost all of my questions, and deferred to h Jimmy was very helpful, from my initial inquiry all the way through buying my car. He was able to answer almost all of my questions, and deferred to his manager when he wasn't sure. I was happy to get into the exact car I wanted, and Jimmy showed me all the new features I would have at my disposal. I feel confident going back to him if I have any questions in the future. The rest of the staff was also very helpful, especially the customer relations person, Robin (I think), and the internet team, Alonso. They all made me feel like I was in good hands not just during the purchase of my vehicle, but for the rest of the time I own this vehicle. More

Jesus and service department provide top notch service The service department at VW Ourisman-Rockville is honest, accurate, and reliable. I appreciate their ability to get things done in a way that feels e The service department at VW Ourisman-Rockville is honest, accurate, and reliable. I appreciate their ability to get things done in a way that feels easy and comfortable. Special thanks to Jesus and to the shuttle drivers for providing top notch service! More

Service good so far I brought my car in under warranty and had immediate service. Service representatives and mechanic very respectable and professional. Unlike the atroc I brought my car in under warranty and had immediate service. Service representatives and mechanic very respectable and professional. Unlike the atrocious experience I encountered from the sales department, the service department was a pleasant experience. I highly recommend the Mechanic Nay. I intend to return for service and don’t fault them for the sales department. More

Horrible Sales experience. I was interested in a VW Golf Alltrack. Salesman kept repeating as a parrot that I would get the best deal and the car of my choice. Turned out they c I was interested in a VW Golf Alltrack. Salesman kept repeating as a parrot that I would get the best deal and the car of my choice. Turned out they commandeered my car to be used in a trade in and gave me a loaner until the car that I wanted became available. They promised me the colors and model I requested and instead found several vehicles without the color scheme requested. In the meantime, I found out that a dealer in Alexandra had the exact car I wanted for $7,000 less. Therefore I decided to get my car returned with the license plates. This was frowned about so I tricked my salesman in returning my car until the requested VW came in. Shortly after I left I received threatening calls that the dealer would be contacting the authorities to arrest me if I did not return my car. Can anyone’s car purchasing experience beat that? More

Saturday Oil Change with no appointment under 1 hour wait!!! Realized that my GTI oil change was over due and do to my work schedule I did not have the time to drop off during weekdays and Saturdays is the only Realized that my GTI oil change was over due and do to my work schedule I did not have the time to drop off during weekdays and Saturdays is the only good for me. I took my chances popping up with no appointment for an oil change and I was prompted greeted with a warm welcoming smile by Mr. Gus, I explained that I did not have an appointment but needed an oil change, Mr. Gus said no problem, then he asked me how soon did I needed the car back and if I needed transportation? I said would be nice if I could have it done within 3 hours and he replied with "we can have it done in an hour" so I said great! thank you and decided to wait for my car. My car was completed within an hour (as promised) complimentary car wash was done as well. The waiting area is really nice with complementary refreshments, various magazines to read, big screen TV and free WiFi time went by really fast. Thank you Gus!!! More

Been here twice and will come back more Let me start off saying, I work at a dealership myself. Obviously not a VW dealership, and I will say I wish my dealership had the same professionalis Let me start off saying, I work at a dealership myself. Obviously not a VW dealership, and I will say I wish my dealership had the same professionalism and pose that Allen and the whole VW staff(sales/service) have everyday. To see a dealership work in harmony and not avoiding anything, good or bad, is how a dealership should work(a.k.a A well oiled machine) top dealership I have ever known!! I brought my 2017 Golf TSI in recently for an issues with it's transmission. My appointment was very early and I happened to come half hour earlier and Allen met with me with enthusiasm and chipper attitude. It looked like he enjoyed his job immensely and it really showed. We went over the details of the issues and warranty and about the loaner vehicle. Allen told me he would reach out to me later that day with any updates. Later in the day he called me twice letting me know that they hadn't found anything yet, and they were going to keep overnight and take another look in the morning. The next day, Allen calls me letting me know that the technician located the problem and they were going to fix it and it should be ready by the end of the day. Later, he called back saying the car was ready for pick up, and I explained to him I would not be able to come by 7p but later and he arranged for a late pick up and told me what I needed to do when I got there. Allen was extremely professional and on top of everything with my car. I would absolutely recommend him to anyone. I had also brought in my car before for its regular yearly service, and it was not Allen per say that helped me, but still it was a great customer experience. More

emeergency I had a flat tire about a block from work. Once I got the car to the shop, during the lunch hour, Perdita was able to get it in for a new tire, then o I had a flat tire about a block from work. Once I got the car to the shop, during the lunch hour, Perdita was able to get it in for a new tire, then out, taking about an hour, so that I was able to get back to work More