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Ourisman Volkswagen of Laurel
Laurel, MD
1,190 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,190 reviews
December 27, 2013
Marshall Sanders was personable, cordial and knowledgeable about the cars. He was able to determine quickly just what we were looking for, and he could supply the car right away. Plus, negotia knowledgeable about the cars. He was able to determine quickly just what we were looking for, and he could supply the car right away. Plus, negotiation was easy, and we got to a reasonable bottom line in short order. All told, we had an excellent experience working with Marshall. More
by aroresky
December 21, 2013
I found working with Marshall and the Ourisman sales team very easy and relaxing. I was always greeted at the door when I came by and helped quickly. Marshall could answer all my questions including explan very easy and relaxing. I was always greeted at the door when I came by and helped quickly. Marshall could answer all my questions including explanations of feature and mechanical differences between the Honda CR-V to a Subaru Forrester. It meant a great deal to me that Marshall and the dealership welcomed my dog during visits so I could spend time with her as we conducted business. My optional accessories came in and were installed within a week and several unexpected problems with the new Honda CR-V were addressed quickly, although I do feel disappointed having to deal with these at all in a new car. More
by peaton
November 13, 2013
Problem: Malfunctioning display for cabin temperature controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There was a communications issue with this service. Somewhere between trip #1 and trip #2, communication was lost between the Parts department and Service department. The Parts department never told the Service department about receipt of the ordered part(s), and the Service department did not 'follow up' on the part(s) that were ordered. Thus - I was not contacted for 'trip #2', to have the actual work done/part(s) installed. I was unaware of any issues, however after waiting what I considered an appropriate amount of time, I contacted the Service department to make an inquiry as to their status. They checked, I was told that the part was 'in', and made the follow-up appointment (#2) to have the work done. Trip #2 - Went well/smoothly. I consider this experience somewhat of a 'fluke', and since the 'communications lapse' has been addressed, I have no doubts that their level of service for future visits will be excellent. More
by 46HudsonPU
Employees Worked With
Arnold Plummer
November 04, 2013
Was the absolute worst car purchase experience I have ever been a part of. I was working with a sales rep Christain who was amazing, he showed me many cars and was very knowledgeable in all the cars tha ever been a part of. I was working with a sales rep Christain who was amazing, he showed me many cars and was very knowledgeable in all the cars that I test drove. This car was for my wife who has had many problems with her hip so she was upgrading from a manual Jetta to an automatic Tiguan. The car we wanted was not at this dealership and the told us there was no problem getting it. After I aggreed to a fair price with Kevin Shin and Christain, I called my wife up to get our trade to the dealership so we can finalize the deal. My wife and 23 month old daughter were there within a half hour. We were filling out a credit application when the came back and said that the car we aggreed to purchase was no longer available. We were quite confused on why I called my wife (who was with my 23 month old child who was past her dinner time not to mention bed time) if the car we aggreed to purchase was not available. This is when Isaac Chee was very rude to and disrespectful to my family. We were just trying to make sense of the situation, he was acting as if we had no right to ask him what happened. He did find the exact same car that was an hour farther then the other one we were going to buy. While I wasn't happy with the way this happened so far I understood and realized hey some people make mistakes, Iasked for time alone to discuss with my wife what we should do with our daughter who was extremely tired and hungry. He did not give us two minutes to talk when he interupted us to tell us we needed to make a decision now. I asked for another minute and he got extremely rude and raised his voice to us (the customer!) and told us that we did not want the car and the deal was off! We never said no to the deal we had the General Manager basically through us out of the dealership. We never once got an appology from Isaac, and he basically cost his two sales people comission on a deal that was 95% done. While all this was happening my car was being appraised for a possible second purchase. I will never do business with Ourisman as long as Isaac Chee is the GM. On another note, we purchased the same vehicle 2 days later from another VW dealrship and got a better deal then what Ourisman was offering us. More
by kbren81
Employees Worked With
Isaac Chee
October 23, 2013
Alex is always helpful and friendly. He always responds to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not ev to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not even have to have any printed coupon which saves me the hassle of printing, and remembering to bring it with me. Also saves printing paper and ink, a little greener is a bonus. He saved me a few dollars on something I did not even know I could get a discount on. I appreciate anytime someone saves me money. More
by smiley1665
Employees Worked With
Kenneth Whitlock, Alex Valenzuela
October 22, 2013
The service was great. I was able to get a car that I loved and could easily afford. Mr. Wilson has excellent customer service skills and made sure I was happy with my purchase. loved and could easily afford. Mr. Wilson has excellent customer service skills and made sure I was happy with my purchase. More
by nakia33
Employees Worked With
Desmond Wilson
October 17, 2013
My recent visit here was unsatisfactory: I purchased a used vehicle; five days after delivery, the vehicle was showing signs faulty transmission/eco system that was never corrected while under warranty..I used vehicle; five days after delivery, the vehicle was showing signs faulty transmission/eco system that was never corrected while under warranty..I immediately requested to choose a different vehicle was told by the vice president: “we don’t do that” After four months of fighting for a refund; I ended up trading the faulty vehicle in at another dealership for another brand and lost thousands!!! I will never purchase another vehicle from this place again. More
by melman0365
Employees Worked With
Chip , Ed Wheaton, Anthony Davenport, Debbie Lewis
October 12, 2013
Our sales person and financer were great. The only complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I wo complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I would recommend this dealership to friends and family. More
by kaseymundell
Employees Worked With
Kelvin B, Debbie Lewis
October 10, 2013
Purchasing a new vehicle was made easy by Desmond Wilson who made the sale quick and easy. There was no pressure and he delivered what he promised. who made the sale quick and easy. There was no pressure and he delivered what he promised. More
by Voo1der
Employees Worked With
Desmond Wilson
October 02, 2013
Every single time I have been to Ourisman I have had a terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I highly recommend this dealership. More
by Garry6280
Employees Worked With
Alan Benton
