Ourisman Volkswagen of Laurel

My 19 year old went there to buy a car, stationed there in the Air Force.. the used vehicle was listed online at $8500 but his final sales paperwork was at $10,000. They took advantage of him saying there in the Air Force.. the used vehicle was listed online at $8500 but his final sales paperwork was at $10,000. They took advantage of him saying there was a fee that had to be added to the sales price a “pre delivery inspection fee” that is not disclosed on any of his paperwork! It’s unfortunate for someone to take advantage of a young man, new to the service, not earning that much money, and hoodwink him like that. This is a dishonest sales tactic! I have the screenshoot of the vehicle price as proof ! More

Had a great experience buying a car here - drove down from NJ for sales manager Bill who got me approved (not easy) and a great deal in hours. Started out looking for a used or a 2020 but Goldie and Bill from NJ for sales manager Bill who got me approved (not easy) and a great deal in hours. Started out looking for a used or a 2020 but Goldie and Bill had me outta there in an hour and a half in brand new 2021 Jetta. LOVE IT. Highly recommend Bill and Goldie at Ourisman. More

Do not buy a used car from here. They are not honest. The car I bought was put through an inspection at a Laurel station, yet broke down 2 days after the 1 month. We were told "not our problem"~ Major issues car I bought was put through an inspection at a Laurel station, yet broke down 2 days after the 1 month. We were told "not our problem"~ Major issues with the car that should have been seen in the inspection or before being advertised online by Ourisman. Shady! More

The experience of purchasing my first car was great! Donny was very enthusiastic and fair throughout the entire ordeal, and his motivation to help me buy a safe and reliable car was greatly appreciated. Donny was very enthusiastic and fair throughout the entire ordeal, and his motivation to help me buy a safe and reliable car was greatly appreciated. Thank you, Donny! More

Leslie showed excellent customer service during the purchase of my new 2020 Passat!! Richard and Tyrone were also helpful!!!! Good energy and Great service. Ebony purchase of my new 2020 Passat!! Richard and Tyrone were also helpful!!!! Good energy and Great service. Ebony More

Great Buying Experience With Sales Person I've been buying cars since 1990 and have always looked at Volkswagons but never bought one. The reason had more to do with the sales people than the I've been buying cars since 1990 and have always looked at Volkswagons but never bought one. The reason had more to do with the sales people than the cars. Even recently my wife and I were looking to purchase a Tiguan from a local dealership and ended up walking out after waiting for our sales person to reappear. We returned home and I immediately looked on line for another VW dealership and found Ourisman in Laurel. Ourisman had a Tiguan that was the right color, and trim in stock. I clicked the "I'm Interested" button and within minutes I received a call from a sales person, Shane. We made an appointment and Shane had the car waiting out front. We bought the Tiguan for a very fair deal. Throughout the purchase, Shane was very responsive. There were some holdups getting to the finance office and having the car prep'd and Shane was very active in moving things along. Even after the purchase, Shane has been responsive. Our Tiguan came with a defect in the finish on one wheel. Shane is working with their folks to make it right. In this climate of COVID-19, I want to also add that the people at Ourisman VW were very careful about using hand sanitizer and wearing masks and gloves when needed. More

Don't trust the advertised price. They will not honor the price they listed on the website, and you have call them and get out-of-door price to ensure you received the accurate price. They will not honor the price they listed on the website, and you have call them and get out-of-door price to ensure you received the accurate price. More

Sales person and manager didnt return to discuss vehicle pricing. We waited for 10-15 minutes then left at 830 pm. We went the next morning to Owings Mill Honda to purchase a vehicle. pricing. We waited for 10-15 minutes then left at 830 pm. We went the next morning to Owings Mill Honda to purchase a vehicle. More

Took the time to make sure I had a great experience. Disagreed on price but was upfront about what he could and couldn’t do. Eventually found a number that worked for both of us Disagreed on price but was upfront about what he could and couldn’t do. Eventually found a number that worked for both of us More

do you want to buy a vehicle you have to jump start every day after purchasing? Do you want the worst customer service after a sale you'll ever get? Then go to ourisman honda vw of laurel! If not, TAKE YOUR H day after purchasing? Do you want the worst customer service after a sale you'll ever get? Then go to ourisman honda vw of laurel! If not, TAKE YOUR HARD EARNED MONEY ELSEWHERE! I bought a used vehicle from this location on saturday December 14th. It was a good looking vehicle. Drove great. I came all the way from New York because I liked the vehicle and your reviews seemed fantastic. Lee was an amazing sales man. That's where the good ends. I got on the highway on my way home, my windows stopped working. I get it it's a used car it's not going to be perfect. The heat stopped working. Little annoying. Every day after purchasing the vehicle its needed to be jump started because someone over looked checking the batteries, because i had them tested and they didnt test good the day after I purchased it. The coolant is leaking onto my passenger floor board out of the heater core rending the heat inoperable and meaning I need to fill the coolant 2xs daily or risk causing engine damage. The vehicle stopped idling and continually shuts off. I have a check engine light with 19 codes on it. The transmission slips, theres parts hanging and falling all over. It wasnt even given an oil change. I contacted this location and was blown off and given a run around. I called over a dozen times today to be set aside, blown off or put on hold for 15 minutes before giving up and trying to call back. You're "lovely"(sarcasm) store manager "Si", wouldnt return my calls, doesn't care about customer satisfaction, and is one of the rudest thick headed people I've ever had the joy of speaking with. He told me basically I'm on my own. Powertrain only covers motor and transmission complete failures. The fact that it barely runs and functions properly was of no concern to him. Told me I took a risk and it's not his problem. I went to a dealership to get better then craigslist service yet I've had more pleasant encounters with strangers selling private vehicles. He was rude, nasty, unprofessional, and basically told me where to stick it along with some other choice things to say to me. Abdul told me it was a used vehcile and it wasnt test driven or checked over at all. Si seems to disagree and tells me I'm a liar and I'm deceiving him and this is all my fault bc he doesnt know what happened on my drive home or if I've "done anything to it" and tells me this location has test driven this truck multiple times and had it on a lift and looked it over thoughouly (which I can promise they didnt because everything on this vehicle is held together with duct tape and zip ties). The way I was treated and spoken to after the sale was down right unacceptable. Si gives your company a bad face. So congrats on your 22k dollar check, meanwhile I have a piece of scrap metal im my driveway I have to pay to fix after owning it 3 days. I'm glad this reviews on here for anyone looking to purchase a vehicle from this store. I'll also leave the same review on Facebook. I'm beyond appalled by this dealership. People are always sceptical about purchasing from dealerships because they're shady and only care about moving vehicles and making as much money while spending as little as possible and this dealership proves why people are wary. Ourisman Honda of laurel should be ashamed. Their store manager is unfit for his position and enjoys belittling and degrading customers with issues. More