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Ourisman Volkswagen of Laurel
Laurel, MD
1,208 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
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Convenient Location, Service, Parts, Accessories, we have it all!
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Showing 1,208 reviews
January 07, 2013
I can honestly say that this dealership is the most awful place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. How place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. However I did not expect that quite a few VERY expensive things would break on it and render it pretty much useless in less than a year!!!!! Within 6 months, the power steering rack went out and that is a $1000+ repair, My Catalytic converter is bad ( the dealership service department told me it was my o2 sensor and would not work with me to replace it while it was under warranty) both my drivers side window regulators have gone out and now my key gets stuck in the ignition all the time. I have had other issues too that they actually did cover under the 2 month warranty like the mass airflow sensor going out. Who could sell someone this and not feel bad about what a piece of junk vehicle it was?? Ourisman Honda in Laurel!!! I called and spoke to a service manager and he told me that no one put a gun to my head and told me to buy it.. oh wait I'm sorry that this was the ONLY vehicle that fit in my price range that I could get qualified for and that I didn't want to lose my job and be homeless AGAIN!! He said he didn't understand me not wanting to be homeless.. how insensitive!! I work in customer service and as far as everything I have learned in this job.. Your supposed to help and appease the customer at all times!!! I was so disrespected by everything this dealership did!!! I wrote an email to the GM about everything and received no reply. You would think that he would be worried about a severely unhappy customer.. guess not!!! I DO NOT reccommend buying anything from this dealership!! Even if it is a new car! They will leave you high and dry and be rude to you when the vehicle starts heading downhill. The overall experience with this dealership was terrible! More
by amclaughlin88
Employees Worked With
Owen, A finance lady and some sales manager
December 18, 2012
Took 2005 Honda CRV in for recall. In the process of fixing the power window unit, the multi point inspection they did revealed several "safety an security issues" such as cracked ball joints, brakes , fixing the power window unit, the multi point inspection they did revealed several "safety an security issues" such as cracked ball joints, brakes , compliance bushing and rusted heat shield on the catalytic converter.. Total was $1800. The service rep was not sure if the vehicle was safe for my daughter to drive. I chose not to have the service done and the next day drove the car to my regular mechanic to have the repairs fixed.. After going over all of the repair issues, they found that NONE of the repairs were necessary. DO NOT TAKE CAR HERE FOR SERVICE. I am reporting the dealership to the Maryland Attorny General for Consumer Affairs to see what they can do about this More
by tomdwyre
Employees Worked With
mike steers
December 18, 2012
James Jones is the person to go to when buying a vehicle. He was very humble and welcoming when I went to look for a new Honda CR-V. I told him exactly what I wanted, and he helped me find what I was looki He was very humble and welcoming when I went to look for a new Honda CR-V. I told him exactly what I wanted, and he helped me find what I was looking for. He made me feel really comfortable, and let me take my time into making a decision. I would recommend him to anyone who is looking for a vehicle. I will definitely keep in touch with him! More
by mhwerner
Employees Worked With
James R. Jones, James Jones
November 08, 2012
This was the EASIEST experience ever... Everyone who helped me treated me as if we were all old friends or even family. No pressure to buy anything. Allowed me to browse around at my leisure and allow helped me treated me as if we were all old friends or even family. No pressure to buy anything. Allowed me to browse around at my leisure and allowed me to be as picky as I wanted to about my Honda Pilot. Financing was GREAT, Marva took her time and explained EVERYTHING to me. Pros and Cons. She left no stone unturned... AMAZING. Marshall is the best sales person hands down. On the test drive, we drove and talked as if we were old college buddies. He showed me every feature of the truck and did not frown when I asked what may have been "dumb" questions. If you're purchasing a new or used Honda, this is the dealer for you.... NOW... Honda Service. Along with the new 2013 Honda Pilot I just purchased, I also have a 2003 Honda Accord... My service advisors are Randi and Jerry. These two are OUTSTANDING... Randi always answers any questions I have, tell me when I can hold off on doing certain services (especially if it's out of my budget) and is very timely. She not only explains everything to me, she takes her time to go in depth about the service that's being performed on the car. Jerry, he's my truck guy. I have a running joke with them, I tell Randi she gets the car, Jerry get's the truck. I ran over a nail with my brand new truck. I knew Marva explained the road hazard that I purchased, but of course you never really understand anything until it happens. Jerry took his time explained it again, got my truck in and out and I was back on the road and at work without being late. UNREAL. I couldn't thank him enough. Overall, I know I sound like I'm just rambling on and on about this dealership, but I've owned many cars for many years. This is my 3rd Honda Dealer that I've ever been to, and out of all THIS IS THE BEST....second to none... More
by edemontj
Employees Worked With
Marshall Sanders, Marva Laws & Earl, Earl Errera
October 16, 2012
My car buying process was pretty painless. It began with me obtaining a price through the United Buying Service and Marshall immediately reached out to me buy email. When I arrived at Ourisman on Saturday ( me obtaining a price through the United Buying Service and Marshall immediately reached out to me buy email. When I arrived at Ourisman on Saturday (10/6), Marshall treated my wife and I great. I told him what I wanted and he told me the color I wanted would be in on Friday (10/12). That Friday he called to let me know it was there and Saturday (10/13) I went in the morning and picked the car up. Tyrone Cypress, Business Manager, took car of all the financial paperwork as fast as he could while making sure we were clear on what we were purchasing and our options. One of the accessories I ordered was not in when I picked up the car but Tony in the service department promptly called me when the spoiler arrived and scheduled an appointment to have it installed. The misses and I had a great experience from start to finish and will definitely consider Ourisman for any future services & purchases. More
by mrstraightball
Employees Worked With
Marshall Sanders
October 10, 2012
Initiative, combined with professional perspective and a positive attitude are a rare combination of attributes to find in one individual. Doug Killian possesses all three. Doug spent a great deal of time positive attitude are a rare combination of attributes to find in one individual. Doug Killian possesses all three. Doug spent a great deal of time with me assisting me in the selection of my new Honda CR-V. Doug patiently endured an thoroughly answered all my questions. He was instrumental in assisting me through this process, reinsuring my confidence in Honda automobiles and service. He has a unique capability to translate detailed technical terminology into understandable concepts. Doug represents Ourisman Honda in an outstanding manner! More
by Robin Hool
Employees Worked With
Doug Killian
October 02, 2012
Highly recommend ANYONE buying a new vehicle, to stop by and see Rachel of Ourisman Volkswagen and Honda! Even if you are in Virginia, Pennsylvania, DC Delaware or New Jersey, her knowledge and EXTREME Pat and see Rachel of Ourisman Volkswagen and Honda! Even if you are in Virginia, Pennsylvania, DC Delaware or New Jersey, her knowledge and EXTREME Patience for even the fussiest customer (myself) has renewed my interest in car dealers after having a REALLY bad experience last time. Rachel is THE most disarming person you could EVER meet. Had walked in the door only expecting to afford a lesser expensive model, yet she showed me a special car that was much lower and in my price range, which I CANNOT thank her enough!!! She is highly intuitive.....I was paranoid and thought they were laughing at me, and she sensed it and came to tell me what joke they were laughing......She is an impressive person. On top of that, it was just COMPLETELY impressive how Rachel ACTUALLY knows about ALL the differences on the different motors and suspensions....It is ALWAYS so cool to meet a very nice, pretty, girl who knows about cars!!! Ourisman is lucky to have her and should do WHATEVER it takes to keep her happy. We got to know each other over the couple of hours and she will definitely make you laugh..... Am stubborn myself, so its hard for me to admit I don't understand something, and I said to myself with all the new technology that the vehicle has, I will read the manual. There is a feature in the car, which is simple but SO brilliant for those akward moments when you go to Valet Parking, and since it was a long week, was sooooooooo tired, she pleasantly explained it to me 3 times. I dont know what I'd do without her help...because Honestly I never will probably read the manual, but i know the most important stuff now. Hope she will still be around when its time for my next vehicle. I HIGHLY recommend Rachel Cameron at Ourisman Volkswagen and Honda. She has followed up with me twice...who else would do that? More
by Passat Buyer
Employees Worked With
Rachel S Cameron
September 29, 2012
Purchased 2010 Civic on September 21. Vehicle purchase took about 3.5 hours. Was unable to get any additional reduction in the price as posted on Autotrader.com. Financing through dealership enabled me t took about 3.5 hours. Was unable to get any additional reduction in the price as posted on Autotrader.com. Financing through dealership enabled me to get an interest rate 2 percentage points lower than my pre-approved financing arrangement. Car has performed well after first week of ownership. More
by mcjack301
Employees Worked With
Walter Fletcher
September 28, 2012
Bought a 2011 Civic from here in Feb. 2011. Starting July of 2012, my Air Conditioner started having intermittent problems. Occasionally, it would take about 20 mins for the AC to come on. I scheduled a time of 2012, my Air Conditioner started having intermittent problems. Occasionally, it would take about 20 mins for the AC to come on. I scheduled a time to come in for them to fix it...waited about an hour...and they said it was fixed. Then the problem started happening again a few days later. I scheduled another time (for a saturday morning) to have it fixed, and Jerry said that I could drop it off overnight and have it done by noon. I did just that. Then, I called around 11am, and they said that they had not gotten to it yet. They proceeded to tell me that night drops are "last priority" and that they would get to my car when they get a chance. I reminded them that I needed it by noon and that Jerry told me that they would have it done by noon. When I went in at noon to pick it up, as my complaint to the GM had gotten them to actually look at it by noon, they said nothing was wrong with my AC and that since they cannot duplicate the problem, they could not fix it. This went away for a while until this past monday. At that time, the AC went completely out, so I drove straight from my office to the dealership (ourisman of laurel). When I got there, the service adviser came out and felt that there was no air coming out and that the AC was in fact at full blast (ie: it was broken and he saw that). He then told me that his GM said that they were not going to help me, but he gave me no reason why. I reminded him that they had told me they needed to see the problem so they could fix it. To this he responded, "your words are falling on deaf ears." The service adviser did not document that he witnessed my broken AC, so when I complained about this to American Honda Co, there was no proof that the service adviser saw it was broken. Ourisman refused me service and is just trying to hold me off until I am out of warranty so I would then have to pay to get this fixed. They are rude, inconsistent, and are only there to rip people off. Still haven't gotten my AC fixed, because they refuse to help me. Guess they just don't want to bother with warranty problems. More
by athomps612
Employees Worked With
Jerry, Ed Wheaton
