Ourisman Volkswagen of Laurel
Laurel, MD
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I came into Ourisman pretty nervous as I had never bought a new car, only cheap used ones. I had never purchased or leased a new vehicle before, and so I thought it was going to be a pretty intimidating exp a new car, only cheap used ones. I had never purchased or leased a new vehicle before, and so I thought it was going to be a pretty intimidating experience. I first met the gentleman (Darryl? It kills me that I can't remember his name because he was so nice and knowledgeable) who showed me the Jetta I was interested in and was totally no pressure about any of it. I told him that I would be limited by my finances, but he and Isaac (hilarious guy and very honest about my options) both worked out a way for me to get to a monthly payment I could afford with the New College Grad program. Although I did have a little hiccup with having to come back to resign the lease, Debbie was great, patient with my total lack of mathematical skill, and helped me every step of the way. I've had the Jetta S for 10k miles now and I've loved it. I just had it serviced for the first carefree maintenance, and the gentlemen in service were great too! It was quick, and they explained everything perfectly. I'm pretty confidant when my lease is up I'll be returning to Ourisman for purchase another Volkswagen! Ben C. More
VERY VERY SHADY! (PLEASE READ!) My girlfriend VERY VERY SHADY! (PLEASE READ!) My girlfriend recently visited this dealership and was looking at a new Jetta. She test drove the vehicle at seve VERY VERY SHADY! (PLEASE READ!) My girlfriend recently visited this dealership and was looking at a new Jetta. She test drove the vehicle at several places and decided to e-mail her sales rep for their best price. She was quoted in an e-mail their best "out the door" price and was happy with it. When we went back to Ourisman of Laurel, the salesperson had the correct price but when the sales manager came into the room, he had a brand new set of numbers to show for the final price. His number was several thousand higher than their "out the door" quote was. He immediately began to say that the salesman made a mistake and that he shouldn't have quoted that price. After 10 minutes of running around and asking the salesman questions about how he quoted the car price, the sales manager said he could "almost" give her the internet quote but he would have to include a $345 fee that was overlooked. After discussing this so called "fee" with the sales manager and how the dealership should honor their internet sales price, he wouldn't honor it. My girlfriend was still getting a decent deal but if it was me, I would have been out the door. Second part of the story....When we went into the finance office to complete the deal, the finance officer - Joe, spent about 30 minutes looking up her credit score and was "crunching the numbers" He finally began to break down her car payments and they were much higher than she anticipated. It turns out Joe was giving her a finance rate of 5.9% with a credit score of 750! Volkswagen is running a special incentive of 1.9% if you qualify and with a credit score of 750, she definitely qualified. When asked about this special rate, he acted as if this was news to him and hadn't heard of this offer. He starts to type away on his computer again and says he can honor the 1.9% rate and that it must be a new incentive. (It wasn't it was being offered for several weeks before she began looking) This dealership is completely shady and I would recommend staying far away as possible! I would never buy a vehicle from this dealership. More
I had the best car buying experience at Ourisman Honda of Laurel. Both Jimmie Powell & Manager Andrew Williams treated me with the highest level of professionalism. They listened and delivered every one of Laurel. Both Jimmie Powell & Manager Andrew Williams treated me with the highest level of professionalism. They listened and delivered every one of my concerns. I love my new Accord & will tell everyone to see them when looking for a vehicle!!! More
My first visit to Ourisman Honda of Laurel was in October 2010. Although the dealership did not have the 2 door Accord V6 (manual)at the time, the salesperson, Paul Morin, contacted me in November 2010 to i 2010. Although the dealership did not have the 2 door Accord V6 (manual)at the time, the salesperson, Paul Morin, contacted me in November 2010 to inform me the automatic was available, and was welcome to test-drive. I immediately loved the V6 during the drive, but yet it was not a manual. Being an avid "stick" driver, I insisted my next car must be a manual. In January 2011, Paul contacted me again with the news that the coveted 2 door black Accord V6 (manual) was in stock and ready to test-drive. A few days later, I drove that black Accord V6 manual off the dealership lot, and have thoroughly enjoyed it since. I have received countless compliments on the car; from complete strangers to family, friends and coworkers. Since the purchase of my vehicle, I have referred a friend to Ourisman Honda of Laurel. She is now enjoying her black Accord with no regrets! Thank you Paul for your professionalism and follow up! Thank you Ourisman Honda of Laurel for excellent service! More
I was very pleased with the customer service that I had received from the associates. After coming in at 6:30pm at night, and wanting to drive off the lot that same evening, the representatives really cam received from the associates. After coming in at 6:30pm at night, and wanting to drive off the lot that same evening, the representatives really came through for me. I stated what I wanted as far as make and price, he showed me the inventory, which wasn't much, but I understand being that you sell Honda's, and I was off running or driving. He let me take care of what I needed to take care of and then come back to the dealership to finish the process. I definitely recommend this dealership to family and friends. More
I started test driving and researching new cars in anticipation of a purchase approximately 6 months ago. When I solicited quotes from from several local dealers online I was beyond shopping for cars anticipation of a purchase approximately 6 months ago. When I solicited quotes from from several local dealers online I was beyond shopping for cars and shopping for dealers instead. Jimmie promptly contacted me via both email and phone and was waiting for me at our agreed upon appointment time. Jimmie was very knowledgeable about the excellent selection of Honda Fit's available and was extremely easy to work with. I had no real plans to purchase a car that evening but Jimmie was able to price match a competitor price I had received, get me a fair trade on my used car, and with unbeatable financing rates from Honda I sealed the deal on what was without question a pressure free purchase. My overall experience at Ourisman was extremely positive and I have zero reservations in recommending that you ask for Jimmie during your visit. More
The sales staff was very informative and helpful. The price negotiation was painless. The financing department was clear and understandable. I was greated with a friendly face each time I came to the d price negotiation was painless. The financing department was clear and understandable. I was greated with a friendly face each time I came to the dealer. The vehicle I purchased was delivered clean. I was extremely satisfied with my new car purchase as well as the trade in price I was given. More
Paul Morin was an impressive sales person. He treated me, "little old lady" with honesty and respect. He was extremely helpful in answering questions and was very knowledgable. I was also in contact with Jer "little old lady" with honesty and respect. He was extremely helpful in answering questions and was very knowledgable. I was also in contact with Jerry in the Service Department, Joe in the Finance Department, and two persons in the lobby. All were wonderful! More
Mr. Powell treat us with respect and took care of us all the way until we left with the car that I want. He was very patient, specially with my husband. These is my 2nd car that I buy here and I will recomm the way until we left with the car that I want. He was very patient, specially with my husband. These is my 2nd car that I buy here and I will recommended to my family and friends. Thank you, Lorraine More
Paul Morin took an extremely competitive quote I had in hand from another dealer and beat it by $50. On the phone and by e-mail, Mr. Morin also seemed to be someone I could work with comfortably. This conv hand from another dealer and beat it by $50. On the phone and by e-mail, Mr. Morin also seemed to be someone I could work with comfortably. This convinced me to move my purchase to Ourisman Honda of Laurel. I had not requested any installed options, and Ourisman Honda of Laurel allowed me to have two options that had already been installed on the in-stock vehicle I purchased without charging me extra for those options. Ourisman Honda of Laurel gave me one of the best possible deals available at the time of purchase on a 2011 Honda Fit. I would highly recommend this dealer. More








