Ourisman Volkswagen of Laurel

There are so many things wrong with this dealership, it is difficult to decide where to start.<br><br>1. Returning calls: In your dealings with them, they will never return any call unless you are buying is difficult to decide where to start.<br><br>1. Returning calls: In your dealings with them, they will never return any call unless you are buying something from them. For various reasons (see below), I've had to call them about 30 times. Their voice-mail system is cosmetic. Never has a call been returned. If you get a person on the line and they tell you they will call you back, do not believe it. They've told me this about 10 times and never called me back.<br><br>2. They lie outright: I bought a Honda certified used car. They advertised it as such on websites, and sold it to me telling me that it was Honda certified. Right after the sale was made, it slipped out that that the car wasn't Honda-certified. It was just their own certification. I threatened to cancel the sale, and they assured me they would get the Honda certification at no additional cost to me. After I had called them and left about 15 voice mail messages, they were yet to call me back. So I went over to the dealership. They informed me that it would cost ME another $2000 to get it Honda certified!!<br><br>3. Unprofessional record keeping: I also bought a Honda Care warranty from them when I bought the car. About a year later, I discovered that they had never activated the warranty. I called them several times. After numerous exchanges over the phone and many faxes of proof that I had indeed made the purchase and other documentation, I still had to stay on their back for about 3 days before they even started work on activating the warranty. It is now an additional one year since that time (2 since the original purchase). The warranty is still not active. And they still keep telling me that they will call me back.<br><br>4. Rude Representatives: Ourisman's representatives have the most charming pre-sales manner I've ever seen. (That's why they get 3 on friendliness.) The problem is, it all changes after the purchase. They make it quite clear they have no further interest in dealing with you. There have been only two post-sale occasions on which they were polite to me over the phone. On both occasions, it turned out they had another customer sitting in front of them - they couldn't very well afford to be seen being impolite.<br><br>5. Overpriced service: I only checked their service prices once, about 2 years ago, so this information may be dated. They quoted about 70% more than O'Donnell Honda for the 45,000 mile service. Needless to say, I'm going to O'Donnell!<br><br>I've warned all of my friends to stay away from this dealership. This is the advice I'd give everyone else, too. More

I believe you have to expect a little less than stellar service at a Honda dealership. The salespeople know they have a product that sells itself, so if you won't pay the price, they have someone else who service at a Honda dealership. The salespeople know they have a product that sells itself, so if you won't pay the price, they have someone else who will and you can "move along." Still, I appreciated the lack of high pressure, or stupidity like "what would it take to make a deal today?" More