Ourisman Volkswagen of Laurel

We want to thank Ourisman Automotive Enterprises for replacing our damaged 2009 Honda Accord. We were gratified to find a business that not only stood behind its product but also made an extra effort to replacing our damaged 2009 Honda Accord. We were gratified to find a business that not only stood behind its product but also made an extra effort to restore both our car and, just as importantly, our peace of mind. Ourisman’s decision to help make us whole again was the ultimate test of customer service, and, in our opinion, your company passed with flying colors. We would not hesitate to purchase another car from Ourisman Honda of Laurel, from Jarrett Walker, or from Marshall Sanders. Indeed, we would like to extend our best wishes to both Jarrett and Marshall, who we hope and expect will continue to sell many more cars for your company. They, under the supervision of Ed Wheaton, make an excellent team that was able to transform what was a near disaster for the our family into what has now become once again a pleasant experience. We have what we wanted all along--a great car at a great price--and Ourisman has two satisfied customers. More

After being mislead by tricky internet quotes by other dealers, I finally called Ourisman Honda about their internet quote and spoke to Marshall Sanders. Which was of course against other dealers advise. dealers, I finally called Ourisman Honda about their internet quote and spoke to Marshall Sanders. Which was of course against other dealers advise. They told me that Ourisman would NOT honor the online rates and would add 1500 to the price for sure. Marshall promised me I would not pay a penny more then the quote I received on line. I went in to meet him still extremely leery. Marshall quickly won over my confidence, found the exact car I was looking for at another dealership, gave me a great deal on my trade (a whole lot more then ANY other dealer was willing to do), and had my brand new CRV ready for me the following day at a rate LESS then the internet quote!!! I would highly recommend Marshall Sanders and Ourisman Honda!!! Everyone there was EXTREMELY nice from reception on. They gave me a new confidence in the whole car buying process!! More

Both employees were very professional and helpful. I was interested in the accord, but quickly changed my mind after driving the passat. The German car is definitely far superior and the Volkswagen in parti interested in the accord, but quickly changed my mind after driving the passat. The German car is definitely far superior and the Volkswagen in particular has proven to be a great vehicle to drive and own. I will definitely be back for my next purchase. More

my civic was my first brand new car and i was really nervous about going to a dealership to buy one. i couldn't have made a better choice by going to ourisman. ryan dunn was my salesman and he was rea nervous about going to a dealership to buy one. i couldn't have made a better choice by going to ourisman. ryan dunn was my salesman and he was really down-to-earth, efficient and knowledgeable. he made my father and i feel very much at ease. we were then turned over to walter, who helped us finance my new car in no time and i felt like we left with a really good deal. i wanted a black civic lx sedan and at the time they didn't have one on the lot - i expected to have to come back in a few days, but they sent someone to another dealership to get me the car i wanted that night. i was really surprised and thrilled by that. all in all, my experience at ourisman was perfect. thank you so much, guys. More

Patrice Atwater's knowledgeable & genuine greeting was the invitation that led to my great sales experience. Ryan Anderson introduced me to Omar Sayed, who with tremendous knowledge and great demeanor, a the invitation that led to my great sales experience. Ryan Anderson introduced me to Omar Sayed, who with tremendous knowledge and great demeanor, allowed me to choose a great car. Tyrone Cypress and Teresa David went out of their way to accommodate my financial concerns/requirements. Mr. Ed Wheaton made himself available that allowed me to express my gratitude for the great staff that is at Ourisman Honda, Laurel, MD. A special note: Lisa Cole, of your staff, also went out of her way to ask if I needed anything while I waited for the purchase process to be completed. Ms. Cole demonstrated a genuine friendly and very professional concern as well. So many Thanks for the great experience. I will be sharing this with my family, friends and co-workers and recommending your dealership to them. Additionally, since I'm committed to the Platinum plan for the next 8 years, it's my greatest hope that you maintain your dealership so I may enjoy the future service requirements for my new Honda Insight Hybrid car! Reverend Sally A. Weber (rhr) More

coming to see Isaac was the best things we did. He alway make us feel excite about buying a new car. No stress and very straight forward to deal with. My wife and I was confused on a new or used Jetta. Is make us feel excite about buying a new car. No stress and very straight forward to deal with. My wife and I was confused on a new or used Jetta. Isaac show us the difference on each car. He was very honest about the cost .tks More

The service we recieved was excellent. The sales people were very responsive and helpful as well as being very patient. They made the process enjoyable. We were shown several different models of what we we were very responsive and helpful as well as being very patient. They made the process enjoyable. We were shown several different models of what we were looking for and never tried to push us to something we did not like. In the end we found the perfect car that fit our needs at the price we wnated. The next time we are in the market for a car, This is the first place we will look. More

This is, by far, the most professional dealership I have ever encountered! After several stressful new car purchases at other dealerships, I never thought I'd buy a new car and walk away, not only pleased ever encountered! After several stressful new car purchases at other dealerships, I never thought I'd buy a new car and walk away, not only pleased, but also with a feeling of being treated like 'family.' I've had a couple of questions after bringing my new car home, and my questions were answered immediately! I HIGHLY recommend Ourisman Honda Volkswagen of Laurel! More

On June 11, 2009 I visited the Honda of Laurel Dealer in Laurel, MD. It was at this time that I spoke with a salesman, Ryan Dunn. Ryan was very professional and pleasant. At this time I explained to Ryan my Laurel, MD. It was at this time that I spoke with a salesman, Ryan Dunn. Ryan was very professional and pleasant. At this time I explained to Ryan my credit situation and how much of a deposit I would be able to put down on a vehicle. He, acting as a liaison between myself and the finance manager, Brian, received the okay to accept the $2400 deposit. It was also explained on this day that I had $600 at that moment, would have $300 on June 26, 2009, and the remaining $1500 on July 24, 2009. As a result, I wrote the necessary postdated checks and signed contracts and all other necessary paperwork. The following week I contacted the dealer to inform them that the horn was not working (brand new car). They took note and wanted me to bring the car in to be checked. I brought the car back in to be checked on June 16, 2009. At that time I was told that the part had to be ordered and I would be called when the part came in. I received a call from the service department on June 25th, informing me that the part was in and that I could bring it in to be repaired. During all of the service calls, I was still in contact with Joe Razulzad regarding the financing of the vehicle. He had informed me that I no longer had to put the initial down payment of $2400 down but $1800 instead. Since the dealer at that point had $1000 of my down payment, I only owed $800 which Joe said could still be paid on July 24, 2009. I scheduled the appointment and brought the car in on June 30, 2009. When I returned on July 1, 2009 to pick up the car and return the rental, I was told (by service) that the Finance Manager, Brian, needed to see me. I walked over to speak to Brian and this is when he informed me that “We are going to need the last $800 now or we cannot allow you to stay in the car”. I asked him to explain and he matter-of-factly told me that they could no longer wait until the 24th of July. Since I did not have the $800 on that day, I had no choice but to ask for my $1000 back. At no point did Brian seem regretful nor did he offer me any other deals to try to accommodate me. Now I know that I am no finance professional but at the very least this was terrible customer service. Especially when I did nothing wrong and kept up with my end of the finance deal. I think that this was very unfair and I feel that I was toyed with. Why would a dealer allow anyone to drive a car for 3 weeks and then all of a sudden snatch the car away? At present I am in the process of filing a claim with the Better Business Bureau if no other reason then to make other buyer aware. I am appalled at the service I received and I would never refer anyone to go through what I went through at Honda of Laurel. I always thought of Honda as one of the leading car dealers, no any more. I now have no desire to ever want to deal with a Honda dealer again. This has even abolished my love for Honda vehicles. I am no longer in the market for one and have decided to shop around for a Toyota instead. I would only hope that this is recognized as an unfair act and that this never happens to anyone else. More

We went to buy a new Jetta Sportwagen at Ourisman VW dealership located in Laurel, MD. Our test drive was fun; salesman was pretty patient in explaining all the new features of the car. However, dealers dealership located in Laurel, MD. Our test drive was fun; salesman was pretty patient in explaining all the new features of the car. However, dealership did not have the car in the color and trim we wanted. We wanted to place a factory order; but the sales manager stepped and promised us to get a similar vehicle from a different dealership if we agreed to a proposed deal right then and there. We agreed; but the sales manager could not keep his promise. He could not get the vehicle from multiple dealerships. A factory order was placed for us and we were told that the original deal will be honored. But after 2 months of waiting, we found out that the new vehicle (that was ordered for us) was sold to a different customer!! They did not even notify us. Apparently the sales manager did not want to honor the original deal anymore!! He made the original deal to reach his monthly quota and when once he realized that he could not get the vehicle in time, he had no intention to honor the deal. Not only he promised to deliver a car that he did not possess, he kept us in complete darkness about the factory order. He had no courtesy to talk to us after he sold the factory ordered car to someone else. Beware of false promises to you hear when you visit this dealership. Most importantly, don't trust anything that comes out of the mouth of dishonest and unethical sales manager at Ourisman Volkswagen of Laurel. More