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Ourisman Volkswagen of Laurel

Laurel, MD

4.6
1,191 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,191 reviews

December 07, 2018

Ourisman Honda means "Family" :-) Purchased a 2018 Honda Civic for my son for Christmas and our transaction could not have gone any smoother. Earl Errera and Jimmie Powell were two of More

by mzdiana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Errera, Jimmie Powell
Dec 08, 2018 -

Ourisman Volkswagen of Laurel responded

We appreciate you taking the time to compose such a wonderful review of your time at our dealership. Customer service is our main concern and we are happy to hear that Earl and Jimmie made your experience a memorable one. We certainly appreciate your recommendation and thank you for becoming part of the Ourisman Family! We hope you son is loving his new Civic!

December 07, 2018

Even better than Chick-fil-a I had the experience of dealing with another Honda dealership within the local area. As good as their service was, there was a clear disregard in att More

by TS702
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Errera, Jimmie Powell
Dec 08, 2018 -

Ourisman Volkswagen of Laurel responded

Thank you for giving Ourisman Honda a chance! We value each and every customer and do our best to provide a positive experience along with great customer service. We are so happy that both Earl and Jimmie were able to meet your needs and you left a happy customer!

December 07, 2018

Helpful Mfon was very pleasant and a joy to work with! he was very understanding of our situation and even delivered our new car to our home! More

by Jk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mfon Mfon
Dec 08, 2018 -

Ourisman Volkswagen of Laurel responded

Thanks you for purchasing at Ourisman Honda! We are so thrilled that Mfon took such terrific care of you and hope you are enjoying your new car!

December 05, 2018

Great Purchase from Ramon Hart I recently purchased a 2019 Honda Odyssey and Ramon provided exceptional service an was not pushy. I would highly recommend this dealer. Respectfully More

by Kurt
Recommend Dealer
Yes
Employees Worked With
Ramon Hart
Dec 06, 2018 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your recommendation. We value your opinion and are so happy Ramon made your car purchase so positive. Enjoy your new Odyssey!

November 30, 2018

Easy buy Jim Powell was very helpful and knowledgeable on the phone helping me tfigure out what I was looking for. Anthony Davenport was extremely knowledg More

by MkM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Powell, Anthony Davenport, Joe Rasulzad
Dec 01, 2018 -

Ourisman Volkswagen of Laurel responded

Thank you for posting your review and for letting our team assist you with the car buying process. We pride ourselves on our customer service and are happy to know that Jim and Anthony did not disappoint. We appreciate you choosing Ourisman and hope you are enjoying your new car!

November 28, 2018

Best Experience in buying a new automobile Jim Powell was very personable, professional, very knowledgeable about the Honda CRV and very customer service oriented. I couldn't have asked for a More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmie Powell
Nov 29, 2018 -

Ourisman Volkswagen of Laurel responded

Thanks for composing such a detailed and wonderful review of your time at Ourisman Honda! We are happy to hear that Jim Powell took excellent care of you while shopping for your new CRV. We appreciate your business and are grateful to have earned your recommendation.

November 26, 2018

Honda Odyssey Purchase I have coming to Mfon Mfon for the past 7 years for all of my vehicle purchases. He is a straight shooter and will not try to sell you a vehicle that More

by Football Team
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mfon Mfon
Nov 27, 2018 -

Ourisman Volkswagen of Laurel responded

You are very welcome! We appreciate you taking the time to acknowledge Mfon and what a terrific job he does for his customers. Thank you for being such a loyal customer. We hope you are enjoying your new Odyssey!

November 23, 2018

Easy transaction with no pressure After getting matched to Ourisman Honda through my bank's car buying service, I went to test drive a new Honda Accord Hybrid. I was hesitant to start More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mfon Mfon
November 23, 2018

Friendly and helpful service Mfon Mfon was very friendly and moved quickly to get us in the car we needed before passing us off to Daniel, in finance. We left pleased. More

by Kwl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mfon Mfon
Nov 24, 2018 -

Ourisman Volkswagen of Laurel responded

Thank you for sharing! We are not surprised that Mfon and Daniel were able to make your car purchase such a positive experience. They both work very hard to make sure their customers leave with a smile on their faces. We appreciate your business and hope you enjoy your new car!

November 21, 2018

Bad after sales experience I bought a new GTI in early October for which the sales service was very good. I was told that they would let me know when the permanent tags are avai More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaac Chee, Richard Nunez
Nov 23, 2018 -

Ourisman Volkswagen of Laurel responded

Michael, thank you for your feedback and congratulations on the purchase of your new VW GTI. I just bought one too! The majority of our customers have asked that we mail them a postcard once the Motor Vehicle Administration completes their tag, title and plate registration paperwork. That notification card was mailed to you, well prior to your temporary tag expiring. We cannot offer an explanation as to why you didn't receive your USPS mail nor would any of my employees be able answer that question. The great news is you followed up and had your tags installed before your temp tag expired. I will add that I was present upon your arrival, witnessed your interaction with my employees, and your comment "I complained strongly" is both clever and very politically correct and omits the real story. Since this is a public review, I'll just ask that perhaps next time we can communicate in a more professional manner to help you resolve any issues. Finally, please forward me that email that you sent a week ago, I'd like to verify the details with our IT department and investigate if there is an opportunity to improve our process. Please use ourismanauto@gmail.com. Thank you, Ed W.

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