Pacifico Marple Ford Lincoln

Dishonest and sleazy culture: Buyer beware It's been many years since I leased or purchased a new vehicle since I have a company car. I ignorantly bought the whole car buying experience has ev It's been many years since I leased or purchased a new vehicle since I have a company car. I ignorantly bought the whole car buying experience has evolved and car sales people were honest which as my first mistake. I dealt with Matt Segal and he quoted me monthly lease numbers with 2k, 4k or 6k down. I explained several times that I did not want to put any money down and asked what the upfront was for. His reply, first months payment and tags and you don't want to roll that into the payment. Noone really does. I took that in face value which was my second mistake. That answer is a sleazy response and a complete lie. Tags only run a couple hundred bucks. Add in first month payment and your still less than 700. As it turns out, the additional 1300-1400 he was not addessing was called a cap reduction where i was prepaying down the sticker. My guess, probably goes right into his pocket. I ended up agreeing to the purchase based on this false information. The question is, why would a sales person behave with such a disregard for integrity? Because the dealership allows it which is why I am taking the time to help protect others similiar to myself. In short, Buyer beware. Disonest and underhanded tactics used. Do your research, dig in hard and don't let the we're nice guys bit get your guard down. The play hard ball here and will do anything they can to get your money including flat out lying by omission. Protect your family, friends and neighbors by recommending a dealership with integrity if you can find one. The manager was a part if the process btw and he was steadfast in standing by Matt's underhanded tactics. Herman showed the same lack of honor when I brought this to his attention. More

Family tradition I penned a deal with "bob" and was agreed by the service manager that they would remove a dent from a car we were purchasing. Aside from pulling a pe I penned a deal with "bob" and was agreed by the service manager that they would remove a dent from a car we were purchasing. Aside from pulling a penned deal off the table because they couldn't honor their own commitment to add the agreed pinstripe in thier scheduled time frame, they never fixed the dent that they agreed to fix because the cost and actual work needed was "much more than they had originally agreed to". When I asked for car mats in replacement, they said the car mats were worth more than the dent repair... Really? Again, I will continue to post my disappointment in your hihanded dealings. I will continue to let everyone out there that you do not honor your agreements, even the ones written in pen. Please don't respond with your ineffectual reply...if you want me to stop writing the reviews, you know what the right thing to do is...if you don't, then make good on the deal or compensate accordingly. Seasons greetings bob and team! Instead of coal I hope you get 💩 In your stockings. Maybe it was the way I was dressed in my construction clothes, or maybe because I'm 6' 4", but bob gallop treated me with no respect, and if it wasn't for my wife fed up with the car shopping experience, I would have told bob and team to shove the Explorer where the sun don't shine. See you in a couple months...merry Christmas ! More

Crooks and liars 2 reviews 1.0 star rating 3/22/2017 I truly regret purchasing my car from them. They sold me a car with bad brakes. Salesman said that new brakes 2 reviews 1.0 star rating 3/22/2017 I truly regret purchasing my car from them. They sold me a car with bad brakes. Salesman said that new brakes were installed but they didn't even last 8000 miles. Their service department tried to tell me that this was normal. Car had 16000 miles on it when I purchased it. Rear brakes should last longer than 8000 miles. Also I made the mistake of purchasing the service plan. The salesman that suckered my into buying it sold me on the fact that damaged rims are included. About a year later I hit a pothole and damaged the rim. I brought it in to make use of the service plan and low and behold, rims aren't covered under it. These guys are crooks and liars and I will never purchase another ford as long as I live. I've been driving nothing but ford for the past 23 years. Never again! More

Bob gallop Bob was really heipful when I bought my wife's car a Lincoln MKZ she loves it and we both thought bob as being a Down to earth good guy. Now I'm looki Bob was really heipful when I bought my wife's car a Lincoln MKZ she loves it and we both thought bob as being a Down to earth good guy. Now I'm looking to buy a 2017 f 150 lariat by spring time and I will be dealing with bob gallop I'm happy to have met bob More

Best Ford Service Department Best service department I have dealt with, hands down. Customer service is fantastic. Mike in service is awesome. Always attentative to customers conc Best service department I have dealt with, hands down. Customer service is fantastic. Mike in service is awesome. Always attentative to customers concerns and requests. Keep up the good work Marple! More

Bought new Lincoln MKX Overall had a very professional and pleasing experience purchasing a new Lincoln MKX. My wife and I arrived and was greeted by Connie Toy who worked w Overall had a very professional and pleasing experience purchasing a new Lincoln MKX. My wife and I arrived and was greeted by Connie Toy who worked with us for most of the afternoon. She took the time and took us thru a explorer, edge, and finally the Lincoln. Took us on test drives and was patient and caring since my wife is handicapped. She always made sure she comfortable in all the drives. Connie took us thru the options of buying and leasing. We finally chose leasing a Lincoln MKX, also receive a very good trade in value on my that I was turning in. We were thoroughly impressed with Connie and also Anthony Nestor who handled the final paperwork. We would recommend this dealership to everyone. More

Gotta go to, Bob! I recently went back to Ford for the 3rd time for a lease. I got the new Ford Escape which I absolutely love but what made the difference was going to I recently went back to Ford for the 3rd time for a lease. I got the new Ford Escape which I absolutely love but what made the difference was going to Bob Gallop. He doesn't just give you what they offer - he asks you what YOU want and finds it for you. I can't imagine going to another guy other than Bob because it's reliable, honest and always have my best interest at hand. He was so excited for me which made me so happy and i drove away knowing I made the right decision. I would recommend everyone at least giving Bob a chance. He's not pushy and will find you what you are looking for! Good Luck and Thank you again, Bob!!! More

Just bought a brand new Escape I just bought my brand new Escape, and could not be any happier!!!!! Nick was our sales rep, and Thank God! I have had to many experiences with I just bought my brand new Escape, and could not be any happier!!!!! Nick was our sales rep, and Thank God! I have had to many experiences with sales rep that don't listen (or care) as long as they get you into something. Nick not only listened to everything, he let me direct this dealer. It was like buying a car from a family member!!! Everyone treated me with ease and respect! Best car buying experience ever!!! Janet S- Holmes, Pa More

Professionally Impressed As a top rated and reviewed commercial accounts manager with Ford Motor Company (recently relocated from the Baltimore area to the Philadelphia area), As a top rated and reviewed commercial accounts manager with Ford Motor Company (recently relocated from the Baltimore area to the Philadelphia area), I naturally have high expectations for a Ford service lane. I'm used to tossing the keys to my service manager on my way into work in the morning and having no worries that my Fusion will look sharp and be ready to roll when I am. After my visit this morning, I have no doubt that I'll continue to experience the same kind of confidence with Jeff Simmons and the team at Pacifico Marple Ford Lincoln! More

Quick/No Hassle I came in knowing what I wanted. Jack got the truck ready for me. Quickly gave me a trade in price for my car, and we signed papers. Couldn't ask f I came in knowing what I wanted. Jack got the truck ready for me. Quickly gave me a trade in price for my car, and we signed papers. Couldn't ask for better service. More