Page Toyota - Service Center

Spent too long just for oil change. I waited for two hours. I really hope they do better not to delay people. I waited for two hours. I really hope they do better not to delay people. More

To Whom it May Concern, I am writing this to because of the horrendous unprofessionalism along with many other disrespectful actions and business practices conducted by not only low level employees but of the horrendous unprofessionalism along with many other disrespectful actions and business practices conducted by not only low level employees but also management at Page Toyota in Southfiled, Mi. I purchased a new Toyota Highlander Hybrid 2019 from Page Toyota in Southfiled, Mi on Telegraph Road in October 2018. I did this thinking that Toyota is a reputable brand, it has become quite clear that it is not and that Page Toyota will avoid fixing things that Toyota did not implement correctly. Page Toyota clearly does this in order to have warranties relapse so that the end customer has to pay to fix the things that Page Toyota refuses to address within the time frame of the applicable warranties. This is not just a theory from a disgruntled customer, but there is clear evidence of this from multiple employees at Page Toyota. I have relaid problems with my vehicle since I bought it new. Thinking that the employees at Page Toyota where interested in assisting me to facilitate needed repairs with my vehicle as promoted by them, I relaid the problems both verbally when I took my car in for service and also in writing when I made service appointments. Every 'note' I added to the service appointment like Page Toyota requests, were blatantly ignored by Page Toyota's employees. Each and every time I told Page Toyota these problems the employees wrote up estimates for me to pay 100% of the repairs. When they did this I expressed my confusion as this was a new vehicle and hasn't been working right like since I paid for; I did not pay for things not to work as they are made to and Toyota did not make them purposely work wrong. After expressing this confusion the employees all of a sudden would get extremely mad and abrasive at me for not just 'Oking' the charges, this abrasive determiner also branches into explanations of charges as well and by management. Page Toyota has implanted their service department to run on bulling customers into agreeing to have non-need work done and/or charges for repairs that should be covered. One issue that I have been experiencing from around the time of purchase is an issue with the trunk not opening/unlocking correctly. This problem does not happen on a regular basis nor do I know how to recreate it as well. The first time I relayed this to Page Toyota their employee acted as if it wasn't real because I couldn't demonstrate it not opening, he then refused to have it looked at unless I agreed to pay to have it fixed. Since then the problem has grown. I relaid it again and Page Toyota's employee, in management, and he verified it wasn't working correctly. He then wrote up a work order for me to pay 100% of the repairs. I expressed my confusion as this was a problem that's been on going since I bought the car brand new. He then told me there where no notes of my issue therefor I would be charged for them to look at it as it may be my fault its broken. The employee all of a sudden became very appraise towards me and was quite angry that I did just “ok” the costs, Page Toyota was going to charge me whether or not it needed fixing or if it was under warranty. I also filed a BBB grievance that has been ignored by Page Toyota. I assumed it was now a now a noted problem, it wasn't and has become clear that Page Toyota employees purposely don't take notes on known issues relayed from customers. The employee was in management and refused to provide a reason as to why I have to agree to pay for things that should be covered, the only answer he provided was “we don't work for free”. During my most recent visit another Page Toyota employee did the same, Alexis Griffin. She too refused to provide a reason for me having to pay touting the same reason above, among many other very rude and unprofessional actions. This is clearly a demonstration of Page Toyota having implemented “bully like” sales tack ticks as it is not only seen by first point of contact employees but management as well. From them requiring me to pay 100% I wanted to verify notes about these issues where applied to my vehicle. When I asked if she saw any notes or updated them with hers she said 'there wasn't any and she didn't add any notes'. This is clear evidence of Page Toyota's employees purposefully avoiding to take notes of problems; not noting issues is not done by just by low level employees but by management as well. From her saying there wasn't any notes, by her or others, I requested that she did add them and I needed verification it was done. I also have been experiencing growing problems with my stereo system, mainly the Bluetooth connection with my phone. She wanted me to pay for all of it, “we don't work for free”, and refused to provide any other reason until the moment of the notes verification by me. She too was late to the scheduled appointment time; this can be confirmed by her clock in time or logging into programs, the person sitting behind her calling her (a few times I think), and surveillance video I am sure is in the area. Granted her arrival is closely after the scheduled time but in one of the appointment confirmations it says to arrive early, its perfectly OK for an employee to have a scheduled appointment and be late that the other party witness her arriving and another employee (management I think) assists her with her job to try to avoid her being late as an issue. During both conversations I agreed that “they don't work for free”. Technicians do not work for free. That is a very obvious fact but work is done with no cost to the customer and Page Toyota advertises it as “free” and reverenced employees know of this and sell items to include “free” services and work done to the car. I know this from advertisements they run through multiple avenues and during one of my free services a Page Toyota employee tried selling me on a warranty extension or something and used “free services” as a selling point; so in both aspects of the statement they were knowingly stating a lie just to make their point. Page Toyota allows, promotes, and will confirm service appointments but does not and vehemently refuses to adhere to any Service Appointments. All my experiences here for service have been absolutely terrible to put it lightly. My last appointment was at 9:30am on October 11, 2022; the service department opens at 8am. From the absolutely terrible customer experience and multiple wrong billings previously I wanted to confirm things before service was to be started soon after my scheduled appointment. Despite confirmation of my appointment by not only an email but also two text notifications as well Page Toyota refused to adhere to the appointment for service by almost an hour. I expressed my frustration because I had an appointment and that the ETA for just an oil change was close to two hours. When I stated this, Lorenzo Amos told me 'that I need to understand people are in line in front of me for service' and he gestures while stating “all these people have appointments too.”. This had me very confused as I had an appointment scheduled for service and multiple confirmations from Page Toyota in reference to this, from this confusion I asked to speak to a manager. Natalie Baile, Service Manager, came out to speak with me. I told her this situation is ridiculous as I had an appointment for service scheduled and multiple confirmations for the appointment. Mrs. Baile did not care telling me “that the appointment was just to meet with a service agent and not when service was to be conducted”. She then, with great arrogance as if to prove me wrong, asked if I met with Mr. Amos at the scheduled time. I said “No”, she then asked me what time it was; my best recollection it was 9:37am. My assumption as to why Mrs. Balie did this was to show/demonstrate I was me being in the wrong, I believe this to be true as she dropped it immediately. My arrival time can be confirmed by surveillance video, I believe I didn't even enter the building till after my appointment time as the area to pull in was full of cars. Keep in mind this is 1.5 hours after Page Toyota service opens and they were already close to/over an hour behind already. She too became quickly abrasive and confrontational. I canceled my appointment as service was not going to be completed till well after my next appointment and Page Toyota was unwilling to adhere to their service appointments. When another employee drove my car around he was quite rude. No real acknowledgment that it was my car but he also left the window down during light rain and left protective materials in my car too, afterwards he just walked away. Page Toyota refuses to address problems they create and allow their employees to be rude and confrontational to customers. If only lower level employees demonstrate this behavior Page Toyota would most likely be correct in stating 'this is a single bad apple', but this is not only done by lower level employees but also by management. Its clear that “bully like” tack ticks are implemented by Page Toyota. M.F. More

I went in for an oil change. I was told that for an oil change & tire rotation was $149.95. That was extremely high. $25.00 of those were for my Tire rotation. Out of all the yea I was told that for an oil change & tire rotation was $149.95. That was extremely high. $25.00 of those were for my Tire rotation. Out of all the years that I’ve taken my car for service, I’ve never paid for a rotation of my tires. This was always included with my oil change. I was told my air filter needed to be replaced, I just had the filter replaced just a few months ago. I was told that I needed a brake flush, transmission flush & a coolant flush. I was told by ny friend all of these flushes aren’t necessary. That they’re just trying to get more money out of the customers. If I hadn’t spoke with my frien, I would’ve had to pay out of pocket $1,085.00. SMH. I don’t think I’ll ever go back to them money thirsty Mechanics. More

Today I had exceptional experience in service department. I had 8am oil change appt, but ended up arriving at 9:30am. Lorenzo, my service tech/Manager is the best in the business. He took me right in and ass I had 8am oil change appt, but ended up arriving at 9:30am. Lorenzo, my service tech/Manager is the best in the business. He took me right in and assured me that, despite me being late that I would be done within the hour. 50mins later, I was done and on my way. Excellent service. More

I have used Toyota service for many years and have been satisfied. I think that they are a reputable company and highly recommend them. satisfied. I think that they are a reputable company and highly recommend them. More

My experience with this Toyota Dealership was “WONDERFUL”!🥰 I brought my car in for a service check! “ALL” of the employees were polite & said “Good Morning”! My Advisor, Ansley Smith” w “WONDERFUL”!🥰 I brought my car in for a service check! “ALL” of the employees were polite & said “Good Morning”! My Advisor, Ansley Smith” was especially knowledgeable & friendly & polite!🥰 The Dealership was very “clean” inside & out! The restroom was very sanitary! The “ONLY” negative thing was a “chair” in the “large” waiting room that was “worn-out” & you could see all of the stuffing material coming out!😡. “That “chair” should be removed & replaced or repaired! (Just being honest)……. Gloria More

My relationship with Page Toyota of Southfield goes back to 2012 and I can honestly say that they deliver excellent customer service. I have been totally satisfied at every interaction from oil changes to to 2012 and I can honestly say that they deliver excellent customer service. I have been totally satisfied at every interaction from oil changes to my recent collision repairs. The staff is some of the best people in the business. Well done Kyle, Lorenz and George! More

Page Toyota is the best and offer excellent service. Have been with them since 1973. Have been with them since 1973. More

What a great service. I scheduled oil change this morning and done in 25 minutes. I scheduled oil change this morning and done in 25 minutes. More

Great service. Amos went up and beyond to service Me. That why I all way bring my car to Page. I have been dealing with Page since 1978. I buy my car only from Amos went up and beyond to service Me. That why I all way bring my car to Page. I have been dealing with Page since 1978. I buy my car only from Page. More