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Palm Springs Kia
Cathedral City, CA
746 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 24, 2022
Lisa was terrific. Her customer service was off the charts. Chuck was friendly too. And the guy in Parts was professional and efficient (I did not catch his name). Her customer service was off the charts. Chuck was friendly too. And the guy in Parts was professional and efficient (I did not catch his name). More
by Dr A
Employees Worked With
Lisa, Chuck, guy in Parts (name???)
August 21, 2022
What a mess! Disorganized, disrespectful, and, disappointing. They didn't do the job right the first time they held my car captive for an entire month. When I tri Disorganized, disrespectful, and, disappointing. They didn't do the job right the first time they held my car captive for an entire month. When I tried to get them to rectify their mistake, they lost their own records of servicing the vehicle. It was a long wait for service, 2 or 3 weeks..: then They lost my reservation for service adding another 2 to 3 weeks into the second time time they held my car captive ... this time for 2 months!! Then they tried charging me for it. I already paid my deductible! Then they asked my insurance for money..: for the wrong vehicle! Then they could not communicate w my insurance. So i had to go to the dealership, tell them what yo print, then i scanned it and sent it to my insurance. They did not communicate with me or my insurance. They do not return phone calls or texts. This was the biggest nightmare of any car repair situation of my life! More
by Nuumoxx
Employees Worked With
Manny?
August 20, 2022
They do not keep to the time they give you. I had to wait an additional 3h. Because they did not take the car in until 30 minutes after they promised it would be done. Simple things like a o I had to wait an additional 3h. Because they did not take the car in until 30 minutes after they promised it would be done. Simple things like a oil change and tire plus a few check on smog issues. More
by disney1955fan
Employees Worked With
Manuel Briceno
August 20, 2022
08/19/2022- I brought my 2020 Kia Soul in to have my brakes checked and possible replaced. My service advisor, Manuel, was friendly and quoted me a piece and estimated wait time. My car was ready sooner brakes checked and possible replaced. My service advisor, Manuel, was friendly and quoted me a piece and estimated wait time. My car was ready sooner than it was estimated to be done. Thank you! More
by Lou Marron
Employees Worked With
Manuel Briceno
August 19, 2022
PSK has been consistently great in their treatment of me as a customer and any time I bring my KIA in for service. I'm awaiting the Forte GT2 for my next lease. Lisa and the sales and service personnel are as a customer and any time I bring my KIA in for service. I'm awaiting the Forte GT2 for my next lease. Lisa and the sales and service personnel are all top notch. I've been ill used by other dealerships in the past so it's great to find a place I can trust. More
by john_kephart
Employees Worked With
Lisa and the service department.
