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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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February 12, 2020

The dealership is a good dealership but I spend too much time having to work with the service department on this vehicle. The 2015 jeep that I purchased is a true lemon. I seem to be constantly arguing ab More

by jamesnix52
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, Wally Clark
Feb 27, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Jim, I have tried reaching you a couple of times prior to this review going live on the site, but received no response. Did you actually have a problem with Palmen and your advisor this last visit that I was not aware of? If so, you did not provide anything in your comments indicating such, so please give me a call and I would be glad to help address any issues you have with the dealership specifically. If not, and your dissatisfaction lies only with your vehicle issues - past & present - and/or Jeep as a whole, I will gladly pass this along to them if you have not already. Otherwise, any surveys or reviews you complete are solely based on your dealership experience unless asked about your feelings on your vehicle and/or the manufacturer. We have been doing business together for a long time and we appreciate the opportunity to serve you. You know we are always here to help whenever we can, and with anything within our control, so please feel free to contact me anytime, using the info below, and I will do my best to help. Thank-you! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: M-F, 8:00am-6:00pm

February 12, 2020

Thank you the oil change was great I don’t know the name of the guy that helped me but he did a fine job More

by kathy.feiner25
Recommend Dealer
Yes
Employees Worked With
Not sure of names, Timothy Delord
February 12, 2020

Brought my parents car in for them for a recall on the catalytic converter and also an oil change. On the drive over I heard a noise sounded like an oil lifter, still making it when I drove into your gara More

by hlschilke
Recommend Dealer
Yes
Employees Worked With
Girl who took my money was very nice. Do you think I was too harsh I gave him a five star but, Timothy Delord
February 11, 2020

A solid performance by a.very professional team. From the 1st phone call Wally was able to come up with a plan for fixing a complex repair to my UConnect system. He kept me informed as he ordered and tra More

by davidrobertoten
Recommend Dealer
Yes
Employees Worked With
Wally Clark
February 10, 2020

Five stars for both Patty and Josh. Tissue with vibration in my 19 Jeep still not resolved. Waiting to hear back on what Chrysler says is the cause. More

by egjacobs
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
February 08, 2020

The dealership has always been great to me and my wife they treat us with total respect they never pressure when buying an automobile and that helps alot that's the best feeling when looking fo More

by jgjgeg11
Recommend Dealer
Yes
Employees Worked With
Nick Barsuli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Delord
February 07, 2020

Service was great, but I'm just wondering why it takes 1:20 to do an oil change? I don't mind waiting but I think that is a long time. (For an oil change) More

by DJDOCKE15
Recommend Dealer
Yes
Employees Worked With
Wally Clark
February 06, 2020

Patti was great to work with. Service - Minor complaint Patti was great to work with. Service - Minor complaint had tire rotation done and oil change. Front tires call for higher pressure they were not More

by mpfdmedic131
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2020

Great service, dealt with Tim Delord Very pleased with the way I was treated, from the scheduling & until the time I picked up my truck. Tim Delord in service was great to deal with. More

by Top Deck Const
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
February 06, 2020

Patty did an outstanding job helping us with our Jeep after the tire fell off because of another Jeep Dealers negligence. She took the time to explain everything and we greatly appreciated everything sh More

by Bright1red
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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