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Palmen Dodge Chrysler Jeep Of Racine - Service Center
Racine, WI
1,499 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center
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January 31, 2020
was an oil change only, nothing else found, but checked— I was pleased as punch!! Patti, GR8, service fantastic 2day.. as far as behind the scenes, don’t know who did the servicing, was respectable on time I was pleased as punch!! Patti, GR8, service fantastic 2day.. as far as behind the scenes, don’t know who did the servicing, was respectable on time, cashier is always pleasant also!! in & out More
by fyrrfly1943
Verified CustomerEmployees Worked With
January 31, 2020
Great Experience Scheduled my service using the online tool which was seamless. Upon arrival, I was greeted by name by Patti O which is always a nice touch and makes Scheduled my service using the online tool which was seamless. Upon arrival, I was greeted by name by Patti O which is always a nice touch and makes the customer feel special. Wally handled the entire experience with ease and professionalism-start to finish. I highly recommend Palmen Dodge Chrysler Jeep of Racine! More
by leslie.maj
January 29, 2020
Stopped in to set up a time to get an oil change on a Saturday. They were able to get in on the up coming Monday no problem. In and out in about an hour,just as promised. Saturday. They were able to get in on the up coming Monday no problem. In and out in about an hour,just as promised. More
by jeff.roloff
Employees Worked With
January 28, 2020
We have purchased several cars from the dealership we service our cars at this dealership. Excellent sales people. Excellent service people. Very courteous. Would recommend this dealership to my friends service our cars at this dealership. Excellent sales people. Excellent service people. Very courteous. Would recommend this dealership to my friends and family. More
by jpwondra
Employees Worked With
Timothy Delord
January 25, 2020
Too long Came in for routine oil change and tire rotation. Waiting there for over an hour. Too long of a wait. Waiting area very nice but freezing! Came in for routine oil change and tire rotation. Waiting there for over an hour. Too long of a wait. Waiting area very nice but freezing! More
by denises846
Employees Worked With
January 24, 2020
I am still waiting for my truck. Problem with exhaust I am still waiting for my truck. Problem with exhaust diesel system Now waiting for catalytic for diesel. This 2nd one in 6 months. CALL ME I am still waiting for my truck. Problem with exhaust diesel system Now waiting for catalytic for diesel. This 2nd one in 6 months. CALL ME More
by GARY
Employees Worked With
Wally Clark
January 23, 2020
prompt courteous Scheduling is easy. Service to be expected is explained. People are respectful and courteous. rides are provided as needed or you are put into a renta Scheduling is easy. Service to be expected is explained. People are respectful and courteous. rides are provided as needed or you are put into a rental. More
by katheczajka
January 22, 2020
Great service! It was my first experience with the service center and from setting up the appointment, to signing in talking to the representative and getting fast service it was all good. Very impres service center and from setting up the appointment, to signing in talking to the representative and getting fast service it was all good. Very impressed. More
by Teamortiz4
Employees Worked With
Wally Clark
January 21, 2020
Everyone was kind and helpful. All of my questions were answered in a polite and respectful manner. Would use again for future service on my Jeep. Would highly recommend for future answered in a polite and respectful manner. Would use again for future service on my Jeep. Would highly recommend for future More
by TRACEYRAL21
Employees Worked With
Wally Clark
January 20, 2020
Just had my new vehicle serviced for the first time. I called to schedule an appointment and they advised me that they could get it in at 3pm. I was in the area and decided to drop it off so I didn’t have called to schedule an appointment and they advised me that they could get it in at 3pm. I was in the area and decided to drop it off so I didn’t have to worry about it. I own several vehicles so I didn’t need it and I didn’t care how long it took. It was 11am and I pull into the empty service center, park and walk up to counter and immediately get chewed out for “not showing up at my scheduled time” I was never advised that I had to come at 3pm but that’s when they were going to be able to service it. I apologized and said I wasn’t in a hurry and I just wanted to drop it off so the vehicle was there for them and when ever they could get to it was fine. Again, I didn’t need it done right away because I have other work trucks. The lady at the counter was extremely rude, and kept making rude comments like “That’s why we have appointments, So people don’t just show up when they want” If they would have stated on the phone to not bring it in until 3pm well that’s exactly what I would have done. It was just a simple oil change. I typically take my vehicles to a small shop for maintenance where the customer service is a lot better. Just sucks because I had a positive buying experience and my salesmen was great. I’m going to be in the market for at least one more truck in 2020 and I think I’m going to shop elsewhere if this is how the customer service is going to be. More
by Ram2500
