Palmen Dodge Chrysler Jeep Of Racine - Service Center

Oil change I would have given it five stars, however, I found the receptionist to be very short and rather rude, cutting off my sentences before I could ask the I would have given it five stars, however, I found the receptionist to be very short and rather rude, cutting off my sentences before I could ask the questions. More

Excellent costumer service Took my 2015 charger in for work and they discovered that the cause of a sensor malfunction (not covered by warrantee) was the drive train so it was c Took my 2015 charger in for work and they discovered that the cause of a sensor malfunction (not covered by warrantee) was the drive train so it was covered by warrantee. Great that they looked into things so Dave me money. More

Brought in for a software recall In the past I have had good experiences here however this visit left me frustrated.my Cherokee is a 2014 with 30,188 miles and is well cared for in th In the past I have had good experiences here however this visit left me frustrated.my Cherokee is a 2014 with 30,188 miles and is well cared for in the past few weeks it hasn't been shifting smoothly so I wanted it checked while the power train warranty is still good,when I dropped off my vehicle he wrote the details on his tablet and informed me that there was a 139.00 charge for diagnostics. I feel if my car has a power train warranty that you should check out my shifting issue .I asked if a mechanic could test drive it but was informed that the diagnostics needs to happen first so they know what to check..I said it's not shifting correctly ..I left feeling frustrated as my power train warranty expires in a month. I realize he was doing his job but didn't appreciate the smirks as or him powering through his tablet and trying to hurry me along without solving my issue tablet More

Quick and clean Got the part and Fixed it in a timely manner. The people are all top-notch. I wouldn’t buy a vehicle or have it serviced anyplace else. I highly rec Got the part and Fixed it in a timely manner. The people are all top-notch. I wouldn’t buy a vehicle or have it serviced anyplace else. I highly recommend Paulman dodge Racine More

Brought in my JEEP for regular service. I have always had a good experience with the service dept at Palmen. People are always courteous and knowledgeable I've never had a problem. I have always had a good experience with the service dept at Palmen. People are always courteous and knowledgeable I've never had a problem. More

Excellent Service Experience Timothy did an excellent job. Was very accommodating even when I had to be early also checked and found out the Jeep Wave program covered all my servi Timothy did an excellent job. Was very accommodating even when I had to be early also checked and found out the Jeep Wave program covered all my service costs. Great job. More

Nice service advisor Timothy Delord Great bunch of people to do business with. They answered all my questions I had about my Jeep. Would send all my friends to have service work done a Great bunch of people to do business with. They answered all my questions I had about my Jeep. Would send all my friends to have service work done at the dealership. More

Quality, prompt servcie. Palmen has always taken good care of my vehicles. I appreciate the quality service done in a prompt manner. The service advisors are very knowledgea Palmen has always taken good care of my vehicles. I appreciate the quality service done in a prompt manner. The service advisors are very knowledgeable. More

Service was great! Had the oil changed as we have done in the past at Palmen. On time for appointment, and work was done in a timely manner! Had the oil changed as we have done in the past at Palmen. On time for appointment, and work was done in a timely manner! More

underwhelming stood a counter in service area for 10 minutes before being addressed. there were 4 people working at stations & only 1 customer at counter, I had ap stood a counter in service area for 10 minutes before being addressed. there were 4 people working at stations & only 1 customer at counter, I had appt. I was on time. After being addresses I waited 5 more minutes for Tim to return to his station. the other 3 just went about there business. Asked if I would like car washed and said yes. After recall work was done went to pick up car and was sent to wrong location I then had to search for car , it was sitting behind the building,"unwashed," needless to say I was not satisfied with the experience especially since I have bought exclusively from this dealership and am a retired Chrysler and CNH Employee. More