Palmen Dodge Chrysler Jeep Of Racine - Service Center

Great service Fast, easy, great. I would highly recommend Palmen service department for all your servicing needs. Every step was easy and efficient. Thanks Palmen f Fast, easy, great. I would highly recommend Palmen service department for all your servicing needs. Every step was easy and efficient. Thanks Palmen for the great service. More

Oil change and tire rotate. Patty was very kind and courteous. Explained the amount of work and how much time it would take. After completing the work, she had the exterior wash Patty was very kind and courteous. Explained the amount of work and how much time it would take. After completing the work, she had the exterior washed and the total time of service was less than the time expected. More

Very helpful and courteous and explained everything The review I gave was because I was very satisfied with the work done and the people I saw. I don’t know any one who works there The review I gave was because I was very satisfied with the work done and the people I saw. I don’t know any one who works there More

Service Tim DeLoard did a great job of explaining and handling the appointment. He was very efficient, up to date, and available for any questions. Thank y Tim DeLoard did a great job of explaining and handling the appointment. He was very efficient, up to date, and available for any questions. Thank you. More

Not feeling valued as a customer I had made an appointment for an oil change and elected the option to drop off the night before. I ended up getting a ride to the dealership prior to I had made an appointment for an oil change and elected the option to drop off the night before. I ended up getting a ride to the dealership prior to their closing and went in to just drop off my keys. I was informed that I couldn’t do an “after hour” drop off when the service department was open. I was told that I needed to go get my car, drive it in, and fill out all the paperwork. I inquired why I couldn’t just give them my keys, fill out the form and drop it an envelope in the box and they simply said “no”. I didn’t have time for their “during hours” drop off since I had a caregiver at home with my special needs daughter. I was very upset with the inflexibility of the service advisor. Not only had I wasted the time of the person who gave me a ride, but had wasted money paying a caregiver for their services. I ended up going back later to drop my keys off (after hours). Service was performed satisfactorily. Need to work on how advisors address customers. This will be my last time taking my car to this dealership. More

very good service and very pleasant the service was excellent and everyone was very pleasant. the service counter the lady was very nice and the office lady was great and funny the service was excellent and everyone was very pleasant. the service counter the lady was very nice and the office lady was great and funny More

Good experience Patti Ostergaard, our service manager, since we bought our vehicle in 2014, has always greeted me as a friend not just a customer. She makes me feel l Patti Ostergaard, our service manager, since we bought our vehicle in 2014, has always greeted me as a friend not just a customer. She makes me feel like I'm the only customer she has that day, although it is very obvious that I am not. I feel she gets me the best price possible. I actually enjoy going here. More

Air conditioning went out I worked with Patti Ostagard and Mike in parts. My car was there for almost 2 weeks waiting for the part. In the meantime Patti and Mike took good car I worked with Patti Ostagard and Mike in parts. My car was there for almost 2 weeks waiting for the part. In the meantime Patti and Mike took good care of me. More

Ecodiesel problems Truck broke down 300 miles away. Talked with uconnect, drove. it home Had check engine lamp,throttle error 100 percent full exhaust filter error, I Truck broke down 300 miles away. Talked with uconnect, drove. it home Had check engine lamp,throttle error 100 percent full exhaust filter error, I could not get the truck in forr service for 5 days in Minneapolis or at home in Racine. 5 days later I took it in. By after noon they solved the problems and ordered parts. Which took a week. Then they were short 1 part. OK, the truck is done. I drove it 3 miles, and check engine light came back on. Palmen looked at the truck right away and I am waiting for parts.End of story. More

Excellent service Extremely helpful team who makes sure that everything is taken care of and An excellent shuttle service which takes me to and picks me up from work Extremely helpful team who makes sure that everything is taken care of and An excellent shuttle service which takes me to and picks me up from work More