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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.4
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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May 10, 2021

Wally and the service team were great to work with! I had coolant issues with my new Ram. The service team provided shuttle service and a loaner vehicle since parts needed to be ordered. More

by Brad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
May 10, 2021

I was 10 minutes late and they didn’t care they’re very nice and they explain everything about the Oil change thank you for everything More

by PINA2107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman, John Caretta, Timothy Delord, Wally Clark
May 08, 2021

Very satisfied, Patty in service was awesome as always (some of your other advisers could learn a few things from her). Not happy with quality of vehicle. More

by Snoburi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021

I THOUGHT THE INTAKE GUY WALLY WAS VERY PROFESSIONAL,KEPT HIS TIME FOR OIL CHG,TIRES ROTATE. HOWEVER I WAS TOLD MY FRONT BRAKES NEEDED SERVICE SOON,860$ FOR NEW ROTORS,PADS.....I WENT TO MIDAS 2 DAYS LATER, More

by PHILKC68
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
May 11, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is valuable and appreciated. Thank-you also for the information you provided me via e-mail allowing me to investigate further. After reviewing the documentation with my service manager we found that the recommended brake work was not due to normal wear & tear, which should have been caught in prior visits, but due to seized slides which can cause uneven pad wear and overheated rotors in even a minimal amount of time/miles. As for the rear brakes, they were still measuring out as having a reasonable amount of life on them, and wearing evenly, so no recommendation was made there. I apologize for any miscommunication. If all of this was not explained properly and completely, I can completely understand your perception that we were not being thorough in this or prior visits. Hopefully this explanation clears things up and restores your trust in Palmen, but please feel free to contact me if you wish to discuss anything further. Thank-you again and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

May 07, 2021

Wally is the nicest and caring person! Best service I’ve received. All of the people I’ve worked with are excellent! The drive is worth the service More

by Jessie.m.christensen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
May 07, 2021

Great customer service and very fast. I will be referring my friends and coworkers as well. All the answers to my questions were def answered. More

by amorris1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
May 06, 2021

Great exceptional service and very friendly staff! Really a class act. It’s hard to find that great customer service with great attitude toward the customer. I will definitely be back for all my serv More

by jcaretta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Caretta, Timothy Delord, Wally Clark
May 06, 2021

Great work and persistence! Loyal service! Looking forward to working more with you guys and enjoying my car!Will recommend people to come and visit your company! More

by Hendog266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
May 06, 2021

Wally was very helpful and promptly called and explained the issues with my van. He gave me updates as they came to him and got my van set to go. More

by rokimarija
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
May 05, 2021

Timothy was great. Really a class act. It’s hard to find that great customer service. Most importantly My truck was done quickly. Top notch! More

by paullauters
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
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