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Palmen Dodge Chrysler Jeep Of Racine - Service Center
Racine, WI
1,499 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center
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April 29, 2021
Did a nice job guiding my purchase decisions for service. Also, was right on with time estimates. Although not specifically service related...it was nice to have warranty coverage! Also, was right on with time estimates. Although not specifically service related...it was nice to have warranty coverage! More
by VETS21
Verified CustomerEmployees Worked With
Timothy Delord
April 29, 2021
Patty took real good care of me.. she really know how to treat the customer. I had an issue and she took care of my issue.. treat the customer. I had an issue and she took care of my issue.. More
by hamilsteph06
Employees Worked With
April 29, 2021
I Was there for oil change and tire rotation. Took about 2 hours to complete. Don’t think it should take that long for a oil change. 2 hours to complete. Don’t think it should take that long for a oil change. More
by harobikes
April 29, 2021
I had the car in for oil change yesterday and they did everything including a pretty trip check. So today I get in the car and the dash lights up like a christmas tree! I rushed over and had a xxx mom everything including a pretty trip check. So today I get in the car and the dash lights up like a christmas tree! I rushed over and had a xxx moment with them over the fact that I was just here yesterday and they checked it out, reassured me they would take care of it in one hour...and they did! Again, under warranty so everything appears to be working out for the reasons I am a palm jeep customer...a great vehicle, reliable service, and great customer support. Thanks Matt, Tim and service crew!!! More
by VETS21
Employees Worked With
Matt Collins, Timothy Delord
April 28, 2021
Waited in line for one service writer while 2 others sat doing nothing. Was told this was policy. Oil change took 1 hr 20 min from appointment time early in the morning. Person in front of me was told 45 m doing nothing. Was told this was policy. Oil change took 1 hr 20 min from appointment time early in the morning. Person in front of me was told 45 minutes for their oil change. More
by wamillc
Employees Worked With
Timothy Delord
April 27, 2021
I brought my car in to get new key fobs made which was fine. I also asked for an oil change and to have my tires and rims inspected. That didn't happen and nothing was communicated. Communication was terr fine. I also asked for an oil change and to have my tires and rims inspected. That didn't happen and nothing was communicated. Communication was terrible at best. More
by Timmyusa
Employees Worked With
Timothy Delord
April 27, 2021
Called dealer to inquire about adding the factory tow setup to my 2020 Grand Cherokee and was transferred to parts. The gentleman needed my vin number to verify if the Jeep had the proper wiring so he lo setup to my 2020 Grand Cherokee and was transferred to parts. The gentleman needed my vin number to verify if the Jeep had the proper wiring so he looked it up in the computer. His quote for parts and labor was $875, (WOW) he placed the order and sent me to service for apt. Made apt for 1:30 Friday, dropped it off at noon was told it would be ready at 5. Received a call at 2pm, was told it needed wiring, had somebody going to get it. The added cost was another $800! (WOW) At 5 pm the dealer closes, I got no call, I now have no transportation. Sat at 11AM I have to call them to find out what’s going on with my Jeep… Never again, 20 years, 6 or more purchases and it is the last one I purchase from them. Sad part is I paid a little more then I wanted but was ok with the decision due to other past treatment and what used to be a good service department. Best part of the experience was the shuttle driver that picked me up on Saturday. Car sales is the shortest part of ownership, the service could be an 8 year relationship, not in this case, more like a breakup. More
by coreyb27
April 27, 2021
They got me in for Tuesday and finished the jeep on Monday which worked out very well for us.They did an inspection on my vehicle which came out great.The inspection stated my front brakes will need at Monday which worked out very well for us.They did an inspection on my vehicle which came out great.The inspection stated my front brakes will need attention soon which I was going to have done mid summer.Very efficient, I was well satisfied More
by Doug Harcus
Employees Worked With
Jim Brinkman
April 27, 2021
Patti is always fabulous. And Dan the Courtesy Car driver is likewise excellent Nothing else needs to be said. Silly to require more words. Wasting my time is likewise excellent Nothing else needs to be said. Silly to require more words. Wasting my time More
by Faye
Employees Worked With
April 27, 2021
Service techs were very helpful and friendly. Service area was clean. The techs were very knowledgeable on the problems with my vehicle. The other employees were very friendly area was clean. The techs were very knowledgeable on the problems with my vehicle. The other employees were very friendly More
by dankohel03@gmail.com
