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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.4
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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April 19, 2021

Had great customer service. All of my questions were answered and my problem was fixed. Oil change took an hour though, could improve on speed. More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
April 19, 2021

Very quick and efficient service bringing my grand Cherokee in for its first oil change. I just waited for it in the waiting room and no complaints. More

by julie.johnson
Recommend Dealer
Yes
Employees Worked With
Wally Clark
April 19, 2021

I've came in twice for an oil change for my wifes new jeep, been told it's only by appointment. With my wife going through chemo, doctor appointments, and bringing the kids to and from school it's just More

by gbodyassassins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
May 05, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review as all customer feedback is welcome and appreciated. I apologize for the misunderstandings and lack of communication regarding the recent issues you have brought to light. Hopefully, per the couple of offline correspondences we have had since receiving your review on 4/19, we have shown how flexible and accommodating we can be under special circumstances, regained your trust, and will see you again for future service and parts needs. Please feel free to contact me directly if you ever feel the need. Thank-you again, and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 17, 2021

Been a customer at Palmer Dodge Chrysler Jeep of Racine for many, many years. Service is always great and Patti is one in a million.Always listens to what you have to say and makes you feel comfortable wh More

by Alfa3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Patty in service department has 💯 percent costumer service and the lady at the desk where you pay she a nice person she works in the am More

by garytownsend449
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
April 16, 2021

Patti was awesome. First time going to Palmen. She got me all the answers to my questions. Service was great and shuttle service. Overall great service. More

by Dan Van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Everyone at the Pullman in Racine was very much helpful check out fast knowledge of the truck we bought and your service department had a lot of knowledge about the 07 jeep that we brought in to have work More

by mrn2657
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Schovain, Wally Clark
April 15, 2021

Had a 7:30 am oil change appointment. Didn't get out till 9:00 am. Was told they are busy with cars. That is why I made an appointment. An oil change should not have taken an hour and a half on sched More

by Mhcp21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Krikau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review as all customer input is considered valuable. Per my initial response on 4/15 when we first received this, I apologize for any convenience this delay may have caused and would like to look into things further for you. Unfortunately DealerRater only provides us with your screen name - "Mhcp21" - which I cannot link to any current customer visits. If you would like to provide me with the name and make/model of the vehicle the service was done under I will gladly investigate and get back to you in greater detail. You can respond here, privately on DealerRater, or use any of my direct contact info below. Thank-you for your business, time, patience, and understanding. Have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: jbrinkman@palmen.com

April 15, 2021

I went into Palmen of Racine with a nail in my tire and no appointment. They fit me in and not only fixed the tire as I waited, but updated a software glitch recall that was very minimal but washed it More

by gramarie33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
April 15, 2021

Always a pleasure working with Patty. Never try’s to push additional or unnecessary work or costs on me. Her honesty and kindness is very much appreciated. More

by chris.moericke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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