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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.4
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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April 01, 2021

I have been buying vehicles from this dealership since 1991. I am satisfied with the service and will buy my next vehicle here, again. I trust Patti in the service depth. And Tom Berlin in sales. More

by susanbalcerek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Berlin
April 01, 2021

The lady I worked with was very rude. Acted as if I couldn’t comprehend because I asked her what exactly was the recall on my vehicle. I will never come here again. More

by Tstory99
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patti Ostergaard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as we value all customer input. I attempted to reach out to you on 4/1, when we originally received the review, and apologize that you left here feeling this way. Additionally, I spoke to your advisor, who also apologizes but does not recall anything that she felt would have given you this impression. If you have the time, I would appreciate it if you could contact me to provide more specific details as I would definitely like to regain your trust in our service department. You can reach me using my direct contact info below or by privately responding here on DealerRater. Thank-you again and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

April 01, 2021

Patti is fabulous... always friendly, helpful and knowledgeable. Wally is also very good although I have not seen him the last few times my car was in for service. More

by Faye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wally Clark
March 31, 2021

Easy scheduling and got the work done quickly!! Wally was great at communicating and followed up after service. Highly recommended to anyone in the Racine area More

by Jeeper18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 31, 2021

I really like the dealership, except that the service takes so long. I had an oil change, filter changed and tire rotation. It took one hour and forty five minutes. I made an appointment, but wasn't exp More

by Tderby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 31, 2021

Thank you very much you have very good service and the people that work over there they are realy nice workers I recommend them thank you More

by Juan6170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Caretta, Timothy Delord
March 30, 2021

Always a pleasure to deal with Palmen and particularly Patti in service! I always come away confident that to hings were done well and I know they stand behind their work. More

by thegoedlund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2021

Quick service in and out in no time friendly staff Wally does an excellent job he’s a credit to Palmen entire staff is friendly and helpful More

by michaelducharme319
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
March 30, 2021

Very happy with the service that was provided. Patti wrote the job up and called with the diagnosis. She told us when the work would be finished and it was. We are glad to have our Jeep back in action. More

by gringer7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2021

Patty does a great job! She goes out of her way to be customer focused. This continued focus by Patty keeps me coming back to Palmen. Patty’s approach should be benchmarked and applied to the whole dep More

by NATE.BURGERS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Berlin, Wally Clark
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