Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Palmen Dodge Chrysler Jeep Of Racine - Service Center
Racine, WI
1,499 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center
Sort by
February 23, 2021
My reviews come at a price...you earn them. Palmen of Racine has been very impressive thus far and I expect nothing less when I do business I'm my home town. Keep up the great work! Racine has been very impressive thus far and I expect nothing less when I do business I'm my home town. Keep up the great work! More
by Steve J.
Verified CustomerEmployees Worked With
Wally Clark
February 23, 2021
The only complaint I have was the fact that during the entire time I was waiting, none of the staff made any coffee in the pot that was sitting on the counter. Most other dealer service waiting areas off entire time I was waiting, none of the staff made any coffee in the pot that was sitting on the counter. Most other dealer service waiting areas offer this but staff kept walking past the coffee pot and not one of them made any coffee or even asked whether any of the people waiting wanted any. The actual service was fine. More
by dmickelsen0
Employees Worked With
Wally Clark
February 23, 2021
Palmen performed a repair to the Dodge Charger I purchased from them. The repair cost was roughly $4,000 to replace the old camshaft and lifters (roughly the cost of a brand new crate engine from mo purchased from them. The repair cost was roughly $4,000 to replace the old camshaft and lifters (roughly the cost of a brand new crate engine from mopar). Upon completion of the work, I was disappointed to discover they had not changed the oil filter, nor had they replaced all 16 lifters; instead they reinstalled 6 of the old lifters (with more than 140,000 miles of use) onto the new camshaft. I have no doubt the old lifters will fail sooner than later. As such, I am uncomfortable driving the car & will be selling it. I’ve spent over $100,000.00 at Palmen over the last few years, yet was told I could not have a loaner vehicle while the repair was performed. I am truly discouraged. More
by lalaniazwaga
Employees Worked With
Wally Clark
February 23, 2021
Very quick and efficient. I’m glad they checked my car really quick for any problems. They finished much quicker than I thought so that’s always helpful really quick for any problems. They finished much quicker than I thought so that’s always helpful More
by Kevin
Employees Worked With
Timothy Delord, Joshua Robinson, Jason Pfannenstiel
February 22, 2021
Arrived early for appointment. Requested early service if possible. Service manager forgot I was there left me waiting with no status. After I asked 1hour after arriving it was done 45 minutes later. V if possible. Service manager forgot I was there left me waiting with no status. After I asked 1hour after arriving it was done 45 minutes later. Vehicle was returned with service garbage in cup holders. More
by tom124e6
Employees Worked With
Timothy Delord
February 21, 2021
Service dept lacking large in customer service and communication. Does not stand by their word on repair time and follow up calls. Very disappointed. Also no xxxxx to deal with customer when they are communication. Does not stand by their word on repair time and follow up calls. Very disappointed. Also no xxxxx to deal with customer when they are wrong.... More
by Disappointed
Employees Worked With
Timothy Delord
February 20, 2021
The service man we had was great. (Wally)May not come back other service man were not wearing masks and some customers. Husband has cancer.cant take chances.wally was very busy . back other service man were not wearing masks and some customers. Husband has cancer.cant take chances.wally was very busy . More
by Cydtravels55
Employees Worked With
Wally Clark
February 20, 2021
Service and professionalism always good. However, they charged an extra $24 because I did a five wheel tire rotation. They extra time for them to rotate a fifth wheel could not be more than five minutes. charged an extra $24 because I did a five wheel tire rotation. They extra time for them to rotate a fifth wheel could not be more than five minutes. It was petty to charge this and they should be embarrassed. Anyone with a full size spare should always rotate all five wheels. More
by larrybaab
Employees Worked With
Wally Clark
February 20, 2021
I was 500 miles from home on a business trip to Racine. While driving, I experienced a brake line leak. I used 4 bottles of fluid before arriving at the service center. It was the end of the day and the While driving, I experienced a brake line leak. I used 4 bottles of fluid before arriving at the service center. It was the end of the day and the service manager was able get me in the next morning. I was disappointed the manager felt I didn’t know what I was talking about and speculated on a host of problems that might possible. I felt he was adding unnecessary items to my bill. I was disappointed the dealership didn’t stock or could make a simple brake line. This cost me an additional day without a vehicle. Another day at the hotel and postponed my business meeting. I understand a service manager job is busy and can be stressful. Nevertheless, the service manager did not offer any information unless I approached him. The brakes were still soft and faded when I got it back. It was enough to get home, but will need work to get a solid pedal. More
by Charlie
Employees Worked With
Wally Clark
