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Palmen Dodge Chrysler Jeep Of Racine - Service Center

Racine, WI

4.3
1,499 Reviews

1,499 Reviews of Palmen Dodge Chrysler Jeep Of Racine - Service Center

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December 06, 2020

Car was taken very well care of, plastic over seat, a paper floor mat put down. Service was quick and well executed! Thank you Wally! More

by R/T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wally Clark
December 06, 2020

Charged me almost 500 dollars to diagnose a problem on my car. I called the service manager and was told he will look into it and never called me back. Obvious they don't care about their customer and scammi More

by Luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wally Clark
Dec 21, 2020 -

Palmen Dodge Chrysler Jeep Of Racine responded

Thank-you for taking the time to provide this review, as all customer input is greatly appreciated. I tried reaching out to you on 12/8, and would definitely like to look into this further, but unfortunately DealerRater only provides me with the screen name "Luke" which I have been unable to match with any recent service visits. If you could provide me with the full first & last name that this vehicle's visit was done under and what type of vehicle it is, I will gladly follow-up with you further. Phone number and last eight digits of the VIN would be additionally helpful if handy. You can use any of my direct contact info listed below and I will get back to you ASAP. Thank-you and have a nice day. Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-Mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Dec 21, 2020 -

Luke responded

Deleted

December 05, 2020

Excellent customer service! Patty continually goes out of her way to make sure my vehicle needs are fulfilled including providing lowest possible pricing.for parts and/or services provided. More

by chris.moericke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2020

I am only familiar with the service people as I am a new resident of this area. I have dealt with 2 different service providers and the cashier. All have been very professional and helpful. Thanks More

by jcsuni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord, Wally Clark
December 04, 2020

Just stopped in for a routine oil change. It went as planned, no surprises and vehicle was done as planned. Patti is my favorite service advisor. More

by jamesruffalo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2020

Convenient appointment times. Everyone was pleasant and helpful. Appreciated car being washed. Service was done in a reasonable time so that the wait time worked with my schedule More

by lindaklady@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Dealer Palmen Dodge in Racine is great gone to them for years. Evidently my new truck did not have all the perks my last model 2016 had which was wonderful...this time we dealt with Educator Credit Union More

by hanne roepke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Pfannenstiel
December 03, 2020

I always take my vehicle to Palmen Motors for service. It is also where I go to buy my new vehicles every three years. They know me and I know them and I trust them to do a great job. They don’t disapp More

by QUEST4ED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

Upon arrival it took a bit before I was greeted but the advisor that ended up helping me was very friendly and helpful. Tire rotation took a bit longer than expected but the bill was adjusted to compensate More

by rsbolanowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Delord
December 02, 2020

As most will agree, it takes a team effort to ensure everything gets taken care of properly. Thank you again to Patti Ostergaard for leading that team! Awesome job! More

by 2020 RAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Ostergaard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Brinkman
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