Palmer Dodge Chrysler Jeep Ram - Service Center

I think Roberto del Campo did a very good job as a service advisor. He explained my issues and addressed my concerns and I have no concern with him. Rather my concern is with the dealership as a who service advisor. He explained my issues and addressed my concerns and I have no concern with him. Rather my concern is with the dealership as a whole. Of the 23 people I counted, only 3 wore masks and no one maintained a 6-foot safety distance. Most staff acted as if we were in the middle of a pandemic. I don't really care of your politics, however, you have clients and you should at least make them feel safe and comfortable. My next car and service will not be with your company. More

Left HID headlight out. Quoted $381 for bulb replacement. Did not accept. Picked car up, bulb and hardware in passenger seat. CAI loose with hoses and sensor disconnected. Ordered new bulb a replacement. Did not accept. Picked car up, bulb and hardware in passenger seat. CAI loose with hoses and sensor disconnected. Ordered new bulb and still didn't work. Found that 20 amp mini fuse was blown. Replaced and now working. I also cleaned the filthy throttle body and reassembled all connectors and hoses. Works great now and spend 5 bucks. What can I say except that the service sucked.. Complaining doesn't help. They don't realize that some people that bring their car in have extensive troubleshooting experience but don't want to do it themselves. We just want an honest reliable service e performed. This won't change anything but I feel better venting. Have a good day! More

Take my car here mostly for oil changes. Had an engine issue that needed attention. They fixed the engine issue and returned the car. Noticed something was not right so they took the car back to fix it. F issue that needed attention. They fixed the engine issue and returned the car. Noticed something was not right so they took the car back to fix it. Fixed the issue and I’m back on the road. Trustworthy by being honorable. More

Winston gets a perfect survey from me because he delivered fast quality service and as always with a smile. Most importantly he made sure the little items I wanted addressed taken care of. Thank delivered fast quality service and as always with a smile. Most importantly he made sure the little items I wanted addressed taken care of. Thank you Winston, Tynnetta Rasheed More

Staff was very professional and knowledgeable. However the service on car did take a long time, it would be great if you offered long car for all services that require 3 or more hours repair service the service on car did take a long time, it would be great if you offered long car for all services that require 3 or more hours repair service More

Took care of our oil change in a prompt, timely and friendly manner - offered a coupon deal for future oil changes - as always it was a pleasant experience. friendly manner - offered a coupon deal for future oil changes - as always it was a pleasant experience. More

Customer service was weak. Inquired details to be further explained for work required. Push back and vague response. Asked regarding potential warranty for why I was told both calipers complete fai further explained for work required. Push back and vague response. Asked regarding potential warranty for why I was told both calipers complete failure requiring replacement to include new rotors as well. Told $49 for estimate then told later $150 when wanted to get second opinion. Ultimately after arguing got back to $49 yet added $200 document fee and $4.00 environmental fee as well. Bottom line is interaction with two individuals was unpleasant and not at all what I would expect. Attitude and tact would have made all the difference. Almost certainly will never return. More

Phenomenal Service! I called to arrange an appointment and spoke with Luis in the Service Dept. Luis took great notes and arranged a time that worked for my schedule. W I called to arrange an appointment and spoke with Luis in the Service Dept. Luis took great notes and arranged a time that worked for my schedule. When I dropped my Jeep off Luis walked through my list of concerns and then explained what they would do to diagnose the rook cause. During my Jeep's stay I received constant updates via text and a call when they had finished the work. The level of communication was excellent! Luis did a great job and I will continue to use Palmer Dodge Chrysler Jeep Ram for my vehicle's service. More

Got me right in and offered me a loaner R a ride home .Roberto was very friendly and efficient. Waiting room was nice. The staff was very friendly .Roberto was very friendly and efficient. Waiting room was nice. The staff was very friendly More

Service personnel have the personality of a wet mop. Still can’t believe that when I am In the waiting area I am called to let me know my car is ready. A little more personalize service would go a long Still can’t believe that when I am In the waiting area I am called to let me know my car is ready. A little more personalize service would go a long way! Come personally let us know our vehicles are ready. Almost embarrassed to say this is my 3rd Palmer purchase and it has done nothing but go downhill. More