Palmetto Ford Miami

There service department is very unprofessional. I have had my automobile there for over 42 days and they cannot fix it or even return my call. When I do speak with a representative from the servi I have had my automobile there for over 42 days and they cannot fix it or even return my call. When I do speak with a representative from the service department they promise me a call by the end of the day, while we are going on 42 days and no return calls or updates on my vehicle. More

My vehicle spent more than 30 days at the shop. They never answer the phone. You need to show up to get an update. They overcharge on labor. When they fix the issue & find another they charge again They never answer the phone. You need to show up to get an update. They overcharge on labor. When they fix the issue & find another they charge again for labor. They left several screws loose & even damaged the vehicle without notifying me. I don’t recommend anyone to take their vehicle More

It is a shame that Ford motors company have such a great customer service, but they can not control their dealerships. This one, I spent 2 days trying to contact the parts department for an accessory I boug customer service, but they can not control their dealerships. This one, I spent 2 days trying to contact the parts department for an accessory I bought and made ford sent it here. Mistake I won't make again, it was the one close to me. Anyways, they not only never answer any of the over 15 phone calls I made, some of them they answer and hugged up. I even called the part's manager JOSH GLENDALE, number that was given to me by ford motors. Don't ever bother calling him, he does not answer his phone either or return calls. Lastly, I made my complain directly to ford motors company. They can take care of this %#@ dealership 47 years of this dealership. What a shame. More

I have been searching for a very specific vehicle and I was told by Youdeline, Anna Flores, that vehicle I was looking for was there and available. I scheduled an appointment for the following morning. I d was told by Youdeline, Anna Flores, that vehicle I was looking for was there and available. I scheduled an appointment for the following morning. I drove one hour to arrive on site and ask for Ernie who is the person Anna Flores told me to ask for. Ernie had no idea who I was or why I was there. He asked for my name and what vehicle I was looking for so I told him and he responded that it was sold yesterday. I wasted two hours of time traveling there and back to see a vehicle that was sold at the same time that my appointment was scheduled. It is very inconsiderate that this dealership did not notify me that the vehicle I was going to test drive was sold the day before. I was prepared to buy this vehicle on-site. More

Palmetto Ford in the person of Cristian Rodriguez did an Palmetto Ford in the person of Cristian Rodriguez did an excellent job! Cristian answered all my questions and looked for what I needed. He quoted i Palmetto Ford in the person of Cristian Rodriguez did an excellent job! Cristian answered all my questions and looked for what I needed. He quoted it and gave me an honest, clear, and direct offer. Frankly, I was amazed. More

RV reparation ( We are Canadian , and we had an engine problem with our vr, they had to change the engine, Carlos Alvarez was an angel for us, he was patient, and ver We are Canadian , and we had an engine problem with our vr, they had to change the engine, Carlos Alvarez was an angel for us, he was patient, and very helpful, they put us at ease, very good service from him, BRAVO CARLOS I give him 10 on 10 More

Horrible dealership Purchased a truck this dealership with 30 days warranty my truck was there 3 times after 2 days of purchase they are the worst never fixed the problem Purchased a truck this dealership with 30 days warranty my truck was there 3 times after 2 days of purchase they are the worst never fixed the problem it had beware of this dealership Marcus is the manager and service is the worst More

Deceitful This is a bad dealership that deceive their customers ! Sales and services will lie to you false repairs that take 10 times the planed time very unor This is a bad dealership that deceive their customers ! Sales and services will lie to you false repairs that take 10 times the planed time very unorganized giving them 1star was to much More

Second Lease / Great Experience Just leased my 2nd car from Palmetto Truck Miami. My first was a Ford Edge, great car. That was my first Ford vehicle. I loved the car so when my l Just leased my 2nd car from Palmetto Truck Miami. My first was a Ford Edge, great car. That was my first Ford vehicle. I loved the car so when my lease was up, I called to see the new Edge or the Explorer. There was some great offers going on so, we ended the lease 1 month early (no penalty) and got into a new lease with great incentives that would have ended at the end of October. The whole process was smooth and quick. 3 hours i was in and out. My salesman James, who helped me with my first lease was able to help me this time as well. No fluff.... just honest and helpful to get you what you want.... no long waiting on managers / Finance either. I highly recommend them if your looking for a small personal type experience. More

New Truck Purchase I bought my first Ford truck from Palmetto Ford and David Yglesias in 1987. I would not consider buying a Ford truck anywhere else. I just picked up I bought my first Ford truck from Palmetto Ford and David Yglesias in 1987. I would not consider buying a Ford truck anywhere else. I just picked up my 2018 F-250 and received exactly what I ordered along with excellent service from Austin (sales associate) and Maybel in finance has always been kind. I would highly recommend these folks for your next truck purchase. More