Everyone is really nice at this company. However, from my personal experience the cars are not gone through and checked for basic safety before being sent to the lot. My vehicle immediately showed an engine light, 4 wheel drive doesn't work( the whole reason I picked this vehicle) air-conditioning went out first time I turned it on, starter replaced, ball joints and wheel bearings bad in the front end, rear defrost is disconnected, front tires down to the wear line when I bought it. Salesman told me I could have the vehicle repaired at the shop of my choice with the warranty I purchased if I paid 25%, as I found out this is not accurate. You have to bring the vehicle to their shop. Overall the experience was great and the people are nice, but the vehicle has been a nightmare after only 6 months and never got a return call about any repair assistance. My latest repair bill$316.24 for and ac clutch. I seriously doubt my 2008 will last another three years.