Park Place Acura

We worked with James Etim and Denis and our experience was very good starting from test drive to taking the keys. was very good starting from test drive to taking the keys. More

The customer service is phenomenal. I enjoyed the entire experience and process in getting a new vehicle. I recommend others to go to Park Place in Plano. I enjoyed the entire experience and process in getting a new vehicle. I recommend others to go to Park Place in Plano. More

I had an issue with a squeaky sound coming from the front left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.9 left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.93 for replacing the strut that should not be replaced and do not want to refund the money. The issue is still not fixed. Terrible service consistently . Terrible every time I go there. Update: I took my mdx back to the service, because they promised that they will fix what they didn’t know how to fix the first time. After a week , they called me and said that the strut they installed was faulty and they installed it again . I picked up my Mdx, and guess what. The squeaky sound is still there. They didn’t fix anything at all. I’m not sure if they don’t know how to do it or they just don’t care about their customers safety. They need to hire qualified people who know how to do their job or at least teach them not to lie their customers. More

Rose was extremely efficient and knowledgeable. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going. More

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress. Easy to talk to service advisors who keep you informed of progress. More

I was disappointed that it took 5 days to repair a 1 day repair after a made an appointment. Also a 52pt inspection was done in which nothing was found, but had another mechanic show me at least 6 things t repair after a made an appointment. Also a 52pt inspection was done in which nothing was found, but had another mechanic show me at least 6 things that needed attention. More

This was my first visit to Acura of Plano, and I would rate the experience as excellent. Tyson Carter handled the service and was extreemly professional, and helpful. In addition, the facility was very im rate the experience as excellent. Tyson Carter handled the service and was extreemly professional, and helpful. In addition, the facility was very impressive. More

John was very helpful; and he explained everything in detail. On the day of pick up, he kept everything ready. detail. On the day of pick up, he kept everything ready. More

Great people, always professional and accommodating. Repairs are always completed in a timely manner . This is my third vehicle that I purchased thru the Park Place group. Repairs are always completed in a timely manner . This is my third vehicle that I purchased thru the Park Place group. More

Took the 2020 Acura MDX in for manufacturer recall for repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service depa repair, when done with repair and drive off the dealer, found that engine cover cracked under the hood. The dealer reps (Cassandra) and service department manager (didn't get the name) ignored after pics submitted and many calls. Contact Acura customer relation now and moving forward until dealership planned to replace the broken part. MANY HASSLE AND TROUBLE. PARK PLACE Lexus doing the same thing, I took the Lexus es350 in for service, they stole one of the engine room cover and then ignored when call. More