Park Place Acura

Very disappointed in this dealership. We arrived one evening eager to purchase a vehicle. We were between 2 Acuras before arriving. We arrived, parked in front of the dealership, and w We arrived one evening eager to purchase a vehicle. We were between 2 Acuras before arriving. We arrived, parked in front of the dealership, and walked through the car lot. No one greeted us. We walked into the showroom and no one greeted us. Several workers were behind a counter and never approached us. We entered a glass-walled office of a sales person who was on his computer and asked if he could assist us -- he replied he was "taking a test" online and would be right withminutes. We waited and waited in the showroom, having a snack, sitting in several vehicles. No one else helped us. We finally got frustrated and left without anyone greeting us or following us to our car. Disappointing.... we left and went to another Acura dealership and purchased the Acura car of our dreams. We also visited this dealership while in market for a prior vehicle 2 years ago. Customer service the was sub-par and we walked away, purchasing another vehicle an hour later at another Acura dealership. Very disappointing. More

I’ve looked at multiple vehicles online, talked to a few workers about my situation as to why I’m not currently in state. I’ve told them all when I will be there, as well as the vehicle I was looking for. T workers about my situation as to why I’m not currently in state. I’ve told them all when I will be there, as well as the vehicle I was looking for. They have shown me 3 vehicles that matched my description, and sold them all before I arrived. Horrible customer service, wasted time with them. More

Top notch dealership. Sales rep Austin was professional and courteous. I would highly recommend this place to anyone. Everything from all the details handled with profe Sales rep Austin was professional and courteous. I would highly recommend this place to anyone. Everything from all the details handled with professionalism and class. More

From the moment I walked into Park Place Acura, I was met with a welcoming atmosphere that immediately set the tone for a positive experience. Rico and Dennis were exceptional—courteous, attentive, and refre with a welcoming atmosphere that immediately set the tone for a positive experience. Rico and Dennis were exceptional—courteous, attentive, and refreshingly non-pressuring throughout the entire process of finding my next vehicle. Even when the exact color I had in mind wasn’t available, they went above and beyond to find an alternative that turned out to be even better than what I originally envisioned. Their dedication and thoughtful approach made the entire experience seamless and enjoyable. I’m truly impressed with the level of service and absolutely love my new purchase. Park Place Acura has earned my trust and I would recommend them. More

Very professional, knowledgeable, helpful and friendly staff! Highly recommended place if you are buying a car! staff! Highly recommended place if you are buying a car! More

Dennis the Sales manager. Provided an amazing experience for me. He went above and beyond to get me into an Acura ZDX. Provided an amazing experience for me. He went above and beyond to get me into an Acura ZDX. More

We worked with James Etim and Denis and our experience was very good starting from test drive to taking the keys. was very good starting from test drive to taking the keys. More

The customer service is phenomenal. I enjoyed the entire experience and process in getting a new vehicle. I recommend others to go to Park Place in Plano. I enjoyed the entire experience and process in getting a new vehicle. I recommend others to go to Park Place in Plano. More

I had an issue with a squeaky sound coming from the front left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.9 left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.93 for replacing the strut that should not be replaced and do not want to refund the money. The issue is still not fixed. Terrible service consistently . Terrible every time I go there. Update: I took my mdx back to the service, because they promised that they will fix what they didn’t know how to fix the first time. After a week , they called me and said that the strut they installed was faulty and they installed it again . I picked up my Mdx, and guess what. The squeaky sound is still there. They didn’t fix anything at all. I’m not sure if they don’t know how to do it or they just don’t care about their customers safety. They need to hire qualified people who know how to do their job or at least teach them not to lie their customers. More

Rose was extremely efficient and knowledgeable. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going. More