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Park Place Acura
Plano, TX
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,033 reviews
January 20, 2017
Tim Sechrest and Anker Javia to the rescue! I originally went to McDavid Acura to purchase a specific vehicle. Since we were also dealing with a service issue on our potential trade-in, it took I originally went to McDavid Acura to purchase a specific vehicle. Since we were also dealing with a service issue on our potential trade-in, it took a few days to sort things out. In the end, it appeared we were just too far apart to get a deal done. That's when Tim Sechrest got General Manager Anker Javia involved. Without the diligent effort and commitment by both gentlemen, the sale would not have happened. Once a verbal agreement was reached by phone, I returned to the dealership. From the Salesman Tim Sechrest to the General Manager Anker Javia to the Manager in Finance Matt Oravetz, the buying process was simple, professional and surprisingly painless. A final word about the individuals involved with my transaction. Mr. Javia not only made several phone calls in an attempt to earn my business, he met with me and my salesman to personally thank me for giving his dealership another chance. Also Tim Sechrest was a pleasure to work with. He was extremely knowledgeable about the vehicle I was buying, but more importantly worked diligently to get a deal done. Again, a big thank you to the entire staff at David McDavid Acura for the great car buying experience. I will be back! More
by David Mears
Employees Worked With
Tim Sechrest, Ankur Javia, Matt Oravetz
January 18, 2017
My Positive experience with David McDavid Acura Plano My sales consultant Tim S. and all of the staff received 5 stars because they made car buying easy. The way car buying should be, but but rarely is. My sales consultant Tim S. and all of the staff received 5 stars because they made car buying easy. The way car buying should be, but but rarely is. Thank you all for the positive experience all the way around. More
by new acura owner, Allison
Employees Worked With
Jeff Hall and Giles, Tim Sechrest
January 10, 2017
Utterly no consideration of customer's well being I tried to schedule a service appointment early this morning and I mentioned that I am sick and need to go see my doctor after the appointment therefo I tried to schedule a service appointment early this morning and I mentioned that I am sick and need to go see my doctor after the appointment therefore I need a loner vehicle and besides, I would think they don't want me to sit in the waiting area and cough up a storm. However, apparently it was more important for them to stick to their rule of no loaner vehicle unless you are going in to make some big maintenance job. Worse still, not only was the appointment lady not helpful, the service advisor I spoke to was even more rude! I just moved to Texas, the previous Acura dealership I went to was much nicer and never gave me any issue with loaner vehicle. A friend of mine also told me that at the Lexus dealership here in Plano, loaner vehicle is always automatic, As much as I like the Acura vehicle, if I have to put up with this dealership over such lack of customer service, I am definitely going to consider going to a different place to have my Acura serviced. In addition, it is almost time for me to replace my Acura, I am starting to think that maybe I ought to consider a different luxury brand, because while buying a car might be a one time experience, maintaining a car goes on for years, so I want to go to a luxury dealership where they treat their customers well each time they come in for a service. More
by Kam&Yvonne
Employees Worked With
Did not get their names
January 02, 2017
Excellent Service by Mark Belyavskiy Mark Belyavskiy helped my Wife & I purchase our brand new 2017 Acura RDX. Mark was absolutely excellent in explaining everything & making sure we felt Mark Belyavskiy helped my Wife & I purchase our brand new 2017 Acura RDX. Mark was absolutely excellent in explaining everything & making sure we felt comfortable from the beginning & throughout. When we initially came in we told him we were going out of town for a few days & he was never pushy. He promised he would call us upon our return & did just that. This is the first time ever I did not feel pressured by a car salesman. He honestly didn't even feel like a car salesman because Mark was not trying to sell us anything we did not want or need & he never rushed us to make any decision. I will definitely be recommending Mark to others & using him when we're ready to purchase our next car. Thank you Mark for the amazing & honest service!!! More
by DSD
Employees Worked With
Mark Belyavskiy
December 27, 2016
Outstanding Services I went into the dealership with a specific car in mind with a morning appointment with MR. Napoles. As soon as I pulled up to the parking lot, he appr I went into the dealership with a specific car in mind with a morning appointment with MR. Napoles. As soon as I pulled up to the parking lot, he approached us with everything ready for a test drive. Down to earth person and as nice as a person I have ever met before. There was absolutely no haggle back and forth on the price. I gave him the price that I believe is reasonable and somehow he worked it out with the upper management. Deal were completed all in about 2 hrs. I'd been to several dealerships and test drive many cars. I'm so glad that I came here. Thank you for a smooth and painless transaction. More
by Hai-Dang Doan Tran
Employees Worked With
Sotero Napoles
December 22, 2016
Great Customer Experience I am very glad that I chose David McDavid Acura for my first car buying experience. The process was easy, friendly and thorough. And the follow-up pos I am very glad that I chose David McDavid Acura for my first car buying experience. The process was easy, friendly and thorough. And the follow-up post-purchase has been surprisingly amazing! Great experience from start to finish. More
by Holly Harrington
Employees Worked With
Lawrence Dean (sales) & Jeff Hall (finance) , Ankur Javia
December 12, 2016
Easy process, Great team to do the deal with Really enjoying my Acura TLX with Tech package. Authur Dee and Gabe Sotelo gave me what I wanted. Very easy process and a great team to work with. Thi Really enjoying my Acura TLX with Tech package. Authur Dee and Gabe Sotelo gave me what I wanted. Very easy process and a great team to work with. This is my second Acura from David McDavid Acura in Plano. More
by kburns249
Employees Worked With
Arthur Dee, Gabriel Sotelo
December 08, 2016
Charged $17.95 for Hazardous Waste Disposal on Airbag issue We bought our family's first Acura in 1988 from David McDavid in Plano and have been loyal customers. I brought my mother's latest Acura in last sprin We bought our family's first Acura in 1988 from David McDavid in Plano and have been loyal customers. I brought my mother's latest Acura in last spring for the air bag recall which they knocked out in an afternoon. Last month her airbag/SRS warning light came on. I scheduled an appointment and was promised a loaner car. It took close to an hour to check in with the service advisor, another hour for a base model Ford Focus from Enterprise Rental Car to be delivered, and an hour for them to find her car which was not washed or vacuumed at pickup, It took two days for a tech to even run a diagnosis and tell us everything not covered by the airbag recall needed to replaced to the tune of $1800. I was going to buy my Mom another new Acura for Christmas and decided to wait on the repairs, but after noticing an erroneous charge of $17.95 for a "hazardous waste disposal fee" was charged, the promised $159 diagnostic fee "magically" jumped to $169, and the service advisor whose name doesn't match his voice mail message won't call me back to explain the charges, I will be taking my business elsewhere. My wife uses Sewell Infiniti and I have never had a problem. I think David McDavid has a management/leadership problem. The only saving grace during my experience was the parts manager giving us a free battery for the keyless entry and the young lady in braces, apologizing repeatedly for the wait and absence of the service advisor to explain the erroneous charges. More
by Mr.Blackwell
Employees Worked With
Service Advisor sits in the first cube on the right
December 01, 2016
Outstanding Service I have only lived in Frisco , Tx for approximately one year and have needed service on my TL twice. The first was to take care of a recall on a defec I have only lived in Frisco , Tx for approximately one year and have needed service on my TL twice. The first was to take care of a recall on a defective airbag and the second was to replace a defective battery under warranty. I must commend David McDavid Acura of Plano. The replacements were both handled promptly with professionalism. Your staff is well trained and really knows what customer service is. My experience has exceeded my expectations. This dealership offers fantastic A+ customer service. I highly recommend David McDavid Acura of Plano to all. Thanks again. Sincerely Gregory Hess More
by GHess
Employees Worked With
Charlie S. Mgr
November 28, 2016
I believe her name was Linda My name is Tommy Wilcox I have bought two cars from the Plano TX location. I was in on 11/26/16 for a recall issue on the 2011 TSX Acura. She wa My name is Tommy Wilcox I have bought two cars from the Plano TX location. I was in on 11/26/16 for a recall issue on the 2011 TSX Acura. She was very polite and professional. She check my car in and gave me an estimated time of completion. She went above expectations. She follow up 2 additional times letting me know the status of my car. I would expect that this employee being in a management position in the future with the appropriate training. Thank you very much for my service. Acura Recall center department needs to be addressed. I left numerous messages for a call back but no calls were ever returned over a two month duration. So i just drove to the Plano location and addressed the issue my self in person. Thank my service advisor again. Linda was so helpful. Please forward this survey to the correct department if needed. More
by tlwilcox
Employees Worked With
My name is Tommy Wilcox and i believe her name was Linda. She was an intake service advisor.
