Park Place Acura

I typically take my TL to David McDavid Plano for service (I also purchased it there). This is the second time that I have worked with Tony Fontana. I brought my car in to fix three rattles / noises coming (I also purchased it there). This is the second time that I have worked with Tony Fontana. I brought my car in to fix three rattles / noises coming from the cabin and sunroof. Most people would not notice the sounds, and if they did, would most likely not pay attention to them. However, I am hyper sensitive / OCD about rattles. When we test drove the car to identity the noises so they could be fixed, only one of the three made the noise. Most service technicians would disregard the complaint and give you the basic "If we can't hear it, we can't fix it." I understand that, but you have to make an honest effort to duplicate the sounds and fix them. Tony did take the time to fix them. It took several days, but all of the random noises that I obsess about are gone. This is the kind of service I expect from an Acura dealership. By the way, I have also worked with other service techs at that dealership. They are all good. However, I feel that Tony goes above and beyond to address customer complaints. - Jason More

It was a process to purchase my ILX. But in the long run it worked out and I would give Ikechukwu (IKE) an A+ he always responded and was very nice Tony was there to assist and did great also. Sam and Sali it worked out and I would give Ikechukwu (IKE) an A+ he always responded and was very nice Tony was there to assist and did great also. Sam and Salim did there A+ job as well. Would recommend this team of gentleman and would work with them again:) More

This was the best buying experience I have had based on all cars I have bought. I have owned about 9 Lexus in the past. This was the BEST experience ever. all cars I have bought. I have owned about 9 Lexus in the past. This was the BEST experience ever. More

I was very pleased with my experience at David McDavid Acura. I had been to another dealership in the area prior to my visit and was very disappointed with their service. Needless to say, I did not have h Acura. I had been to another dealership in the area prior to my visit and was very disappointed with their service. Needless to say, I did not have high hopes for my next experience, but Dan and the guys at David McDavid made my first car buying experience a wonderful one. I cannot begin to explain how friendly and upfront everyone was and I would recommend them to anyone. I know that I will continue to be a loyal customer to David McDavid Acura for a long time. If you think Plano is too far away, don't! It is well worth the drive and I assure you that you will not regret it! More

Called and spoke to the salesman(Tim Sechrest) on a used prius they had listed ..Agreed on the selling price over the phone and i told Tim that The funding would be done with my leasing company and tried to prius they had listed ..Agreed on the selling price over the phone and i told Tim that The funding would be done with my leasing company and tried to give them all the info. on the leasing company so the could call and get the paper work in order... we buy cars for our company every year in the same manner.... he said that i still had to come in ..which i did ..nothing was done when i got there and he passed me to Sotero Napoles and i had to waste 2 hours .....by this time the leasing company in the east coast was closed.....Now they wanted my to fill a credit app...which i didn't need or wanted to do and have a hard hit on my credit files...the car was going bo leased in the company name.... they could NOT grasp that concept... worst car buying experience EVER...... NOT sure how the manager to stay in business.. More

Matt is so terrific to work with. He is respectful and a great listener - actually getting the information sought rather that perpetuating his own agenda. He has superior knowledge of the cars, comparing pr great listener - actually getting the information sought rather that perpetuating his own agenda. He has superior knowledge of the cars, comparing previous makes/models to the current one, and is an excellent teacher of how to maximize the use of all of the features built into the vehicle. I wholeheartedly recommend him! More

I was promised loaner cars for service. One of the reasons that made the deal was just this. Sales Manager was involved and also mentioned the loaner cars. Come to find out there is fine print on wh reasons that made the deal was just this. Sales Manager was involved and also mentioned the loaner cars. Come to find out there is fine print on when loaners are granted. Emailed service and General Manager, and received zero response. Seems only care about 'the sale' and make their numbers, not customer service. More

The trained and effcient staff is helpful and shows concerns. Joseph Baker as a Sales Consultant was very much involved and helped me in my buying decision. concerns. Joseph Baker as a Sales Consultant was very much involved and helped me in my buying decision. More