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Park Place Bodywerks - Service Center

Dallas, TX

4.6
58 Lifetime Reviews Review Dealership

58 Reviews of Park Place Bodywerks - Service Center

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August 18, 2020

"Thank you for fixing my precious car. Appreciate updates..."

- SK

Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.

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Recommend Dealer
Yes
Employees Worked With
Israel Vazquez
July 25, 2020

"The service advisor, Jeff, was not informative and..."

- Dileep

The service advisor, Jeff, was not informative and borderline rude. While I believe the car was repairable, the overly high estimate from Park Place led my insurance company to total the car!

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Recommend Dealer
No
Employees Worked With
Jeff White
Jul 30, 2020 -

Park Place Bodywerks responded

Hello! We appreciate you sharing your feedback, and I understand that you are currently working very closely with our Body Shop Manager to navigate the next steps with the insurance provider. Please feel free to contact our team directly with any further concerns as we value advocating for our clients throughout the entire process. We appreciate the opportunity to work with you to resolve your concerns and improve your experience!

July 15, 2020

"Jeff White was great he kept me informed during the..."

- CurtisJ

Jeff White was great he kept me informed during the entire process and answered all my questions. Brandon Gillepsy the Body Shop manager also checked in during and after my repair. They treated me like family and I would highly recommend there services!

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Recommend Dealer
Yes
Employees Worked With
Jeff White Brandon Gillepsy
Jul 22, 2020 -

Park Place Bodywerks responded

Thank you for sharing your experience. Brandon and his team are top-notch. Thank you for choosing Park Place BodyWerks and trusting our team to make your vehicle whole again!

June 30, 2020

"Great experience "

- Lindseyjim

Very professional. Incredible feedback on each step in the process. Car came back completely clean inside and out. Very easy pleasant experience every step of the way.

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Yes
Employees Worked With
Can’t remember names service writer was great
June 11, 2020

"Davis was excellent and helped me understand the process...."

- tahira

Davis was excellent and helped me understand the process. Although the car was eventually totaled my experience with Bodywerks was really great. Highly recommend Davis

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Recommend Dealer
Yes
Employees Worked With
Davis Richards
Jun 18, 2020 -

Park Place Bodywerks responded

Thank you, Tahira! I appreciate you taking the time to leave a review about your experience; We appreciate you!

May 12, 2020

"Ed was incredibly responsive and fast. He explained the..."

- leora13

Ed was incredibly responsive and fast. He explained the process to me and kept me in the loop the entire time. Made this process so wat.

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Recommend Dealer
Yes
Employees Worked With
Ed kuebler
Jun 18, 2020 -

Park Place Bodywerks responded

Thank you so much for sharing your experience! I am happy to hear that our team did an excellent job ensuring you were taken care of. We appreciate you choosing Park Place BodyWerks!

March 17, 2020

"Great Experience & Customer Service From Thomas Milner "

- MHB

Sadly a driver ran into my MB while I was stopped at a red light but from the time my car got to PPB until I picked it up today, I couldn't have asked for better service than I received form Thomas Milner. While I don't know who else there was involved, he helped me calm down the day it happened and kept me in the loop with the insurance adjustor, on-site Enterprise car rental and even insured my car was super clean when I picked it up today. He was very responsive to emails and texts and is a genuinely kind and concerned person. I would highly recommend PPB and working with Thomas if you have the need.

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Recommend Dealer
Yes
Employees Worked With
Thomas Milner
December 27, 2019

"I am happy to have my car back! There seemed to have been..."

- Daraknox

I am happy to have my car back! There seemed to have been some kind of slow down between my insurance and the repair shop. I felt caught between them and my car was the hostage. I hope I never have to have my car repaired again.

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Recommend Dealer
No
Employees Worked With
Caleb Hernandez
Jan 15, 2020 -

Park Place Bodywerks responded

Hello! Thank you for sharing your feedback. We certainly apologize for any delays when submitting any supplementals to your insurance. I assure you that our team works diligently on the client's behalf to ensure all supplemental repairs are covered by the insurance providers and throughout that process, there can be some delays. I am glad to hear you received your vehicle back and while we do not hope you require vehicle repairs in the future, should that be the case, I hope that our team has earned your trust as a client advocate. Thank you and I hope your 2020 is off to a positive start.

December 20, 2019

"Brandon Gillespie is excellent.Top level service. Have..."

- reid-randy

Brandon Gillespie is excellent. Top level service. Have and will continue to refer all friends. All exceeded expectations. Very efficient. Kept me fully up to date.

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Recommend Dealer
Yes
Employees Worked With
Brandon Gillespie, Caleb Hernandez
Jan 15, 2020 -

Park Place Bodywerks responded

Thank you for your kind review! We appreciate you trusting our team to take care of you during this experience. Happy New Year from all of us at Park Place BodyWerks!

December 18, 2019

"Thomas was readily available to assist me with any issues..."

- AM

Thomas was readily available to assist me with any issues or questions I had concerning the damages to my vehicle. I also appreciate his quickness in returning my calls.

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Recommend Dealer
Yes
Employees Worked With
Thomas
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