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Parker Subaru

Webster, NY

4.8
903 Reviews
Here in the Webster NY area, when drivers are searching for the renowned quality and caliber of a reliable Subaru vehicle, they know they can come to Garber Subaru Rochester. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve New York drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Irondequoit, Rochester and Penfield with sales, selection, service, financing, and much more. From browsing our showroom for options that fit your lifestyle to connecting you to the right Subaru model and finalizing the buying process, we can guide you through it all at your pace. Our sales team gives you the freedom to explore vehicles and learn more by providing all the relevant information, while our finance team is able to provide clear information on payment, and our service and parts teams can help keep your Subaru Forester, Crosstrek, Outback?, Impreza or Ascent running at its best. With this type of care, you can be confident that we're the place to take care of all your automotive needs. See what a difference topnotch customer service can make on your vehicle-shopping journey. Stop by and visit us in Webster NY. We're conveniently located for the entire Irondequoit, Rochester and Penfield area and we look forward to helping you revolutionize your entire car-shopping experience. Let our teams of automotive experts answer all your questions and work with you towards getting the vehicle and the finance plan of your dreams.
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740 Ridge Road

Webster, NY

14580

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Showing 903 reviews

December 19, 2025

This is Subaru Outback # 13 as I stepped down from the totaled XT. The car was delivered in very clean condition and appointment made to get the screen updated along with the maps. I need to marry my Appl More

by dorotheaprine1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Len in sales, Jack in service.
Dec 22, 2025 -

Parker Subaru responded

Your loyalty and support mean the world to us. If there’s ever anything the Garber Chevrolet Subaru team can do to help you, please don’t hesitate to ask! We hope you’re enjoying your new Subaru Outback and wish you safe travels.

Dec 23, 2025 -

dorotheaprine1968 responded

I ran into a situation when I tried to add this used Subaru to My Subaru list and am finding out that I really have to provide a large number of documents to Subaru to prove my ownership of this car before it can be added. I have deadline to get all of this paperwork sent in to Subaru, however, Subaru does not take into consideration that New York State DMV moves at a snail's pace when it is a holiday season. I am hoping that the ownership of this car can be dealt with through the dealer faster than I can do it. Never had this issue with any of the other used Subarus that I have purchased. Suddenly it is not easy to own a Subaru and list it with headquarters. Not a happy camper dealing with all of this especially since the car that was totaled was not functioning well with eye sight dropping in and out and no collision avoidance working.

December 15, 2025

For the second consecutive time I was charged for a tire rotation that was not performed. I ask for it and I was charged but it wasn't performed and I had to confront them on this. One time I can accept a More

by MR.BP-2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John MacDonald
Dec 16, 2025 -

Parker Subaru responded

We’re very sorry to hear about your experience. This is certainly not the standard we strive for. Please contact us directly at (585) 671-5390. so we can review your account and make this right.

December 12, 2025

Professional and friendly. Very knowledgeable and worked around my work schedule. Delicious water and snacks! More

by Jdelgotz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabbriele Urbaniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Fischer
Dec 16, 2025 -

Parker Subaru responded

We are honored to receive your support. Thank you! - Garber Chevrolet Subaru Team

November 29, 2025

Always a pleasant experience visiting Garber Subaru because of their friendly staff and comfortable waiting area! They truly do try to give you efficient service and usually succeed! They are my go to More

by GIORDANO112664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabbriele Urbaniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Carter
Dec 04, 2025 -

Parker Subaru responded

Thank you for your recommendation and for the glowing review. All of us at Garber Chevrolet Subaru want to thank you for supporting us and we hope to see you again in the future.

November 27, 2025

They don’t do the eps 0 degree calibration, they can’t know the car is still off-centre after the second wheel alignment in the same day. More

by BILL_LIUCHUXUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
Dec 03, 2025 -

Parker Subaru responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience - (585) 671-5390. Thank you for your feedback!

November 26, 2025

We had a fantastic experience. Len was a great salesman with lots of knowledge and super helpful in helping us make our decision on purchasing a new car! More

by KARA2ZOE
Recommend Dealer
Yes
Employees Worked With
Len
Dec 02, 2025 -

Parker Subaru responded

It was our pleasure to assist you. Thank you from all of us here at Garber Chevrolet Subaru!

November 22, 2025

They have always treated us fairly and with respect . The service is always completed on time and within the amount quoted. More

by CAMPONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Elliot
Nov 25, 2025 -

Parker Subaru responded

We'd like to express our gratitude for your kind review. Thanks, and we hope to see you again!

November 16, 2025

Excellent experience buying tires. Ashley was knowledgeable and helpful; she even submitted my application for a rebate for me. I will continue bringing my Subaru here. More

by BRUCEIMCDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Elliott
Nov 17, 2025 -

Parker Subaru responded

We really appreciate you taking the time to leave Garber Chevrolet Subaru this awesome review. Thank you for recognizing Ashley's hard work and dedication! See you next time

November 14, 2025

I paid 150. 00 for a new sensor 2 months ago and it had never turned off the light. I have called Jack and Ashly it is still not fixed. Sent back this week sti More

by JULIESEYMOUR595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabbriele Urbaniak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Parker Subaru responded

Thank you for sharing your feedback. We’re very sorry to hear about the ongoing issue with your sensor and the delays you experienced during your recent visit. We’d appreciate the opportunity to look into this further and make things right—please reach out to us directly so we can review your repair and help resolve the concern.

November 11, 2025

As I was driving home my low pressure tire light came on. I would have thought you would have checked the pressure in my tires when you rotated them. Plus my radio was messed up as well as my heat was turne More

by KWOODLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabbriele Urbaniak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2025 -

Parker Subaru responded

Thank you for bringing this to our attention. We’re sorry to hear about the issues you experienced after your service visit and understand your frustration. We’d like to take a closer look—please reach out to us directly so we can make this right for you.

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