Parks Acura

Excellent sales staff and no-hassle, no-haggle dealing Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sa Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sanders were incredibly professional and accommodating and went the extra mile with their sales effort. I received a follow-up call to ensure that I was still happy with my purchase...I was. A few things that set this dealership apart (aside from the two gentlemen I mentioned above) is their used car warranties are unrivaled, fairly cheap servicing (oil change includes auto detail) and no-hassle/no-haggle pricing and trade-in offer. As my wife will be looking for a vehicle soon (in addition to my aforementioned mother-in-law), this is the place we will return to. More

We are always treated like we are spending a million dollars Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expen Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expensive, but we are always treated like we are spending a million dollars. Bill is a great salesman largely due to his knowledge and expertise, but mainly due to his heart to serve his customers and make sure they find the right vehicle no matter if he sells it to them or not. We started buying our family cars from Bill many years ago, and now it is time for our kids to be buying their cars on their own. There is no one else they will go to except for Bill Call and Duncan Acura. Thank You Bill, Jim, Scott, and Mike You have been blessing to our family. I tell everyone I know who is looking for a car to go to you! More

Great experience and 10 year 100k warranty on a used car!!!! great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now always go to Duncan!! I am amazed with the 10yr/100k miles warranty also.I can't believe that! We actually left feeling satisfied we had made the right deal, and felt like we could trust everything about the information and the entire process! everything was done in about 2 hours, and we did a pretty lengthy test drive too..... More

An awesome car buying experience This was the easiest car buying experience! My sales rep Leslie rocks!!!!!! The gentleman in the finance department was awesome as well.....I received This was the easiest car buying experience! My sales rep Leslie rocks!!!!!! The gentleman in the finance department was awesome as well.....I received wonder Duncan gifts...again, Leslie you made for an awesome car buying experience ...keep up the great work! More

Excellent Experience I worked with Leslie Thomas and Bill Call. The whole experience was so easy and seamless. My new Audi is loaded with techy features and they took al I worked with Leslie Thomas and Bill Call. The whole experience was so easy and seamless. My new Audi is loaded with techy features and they took all the time I needed to explain every feature so I'll actually use them. There were no games and no surprises. I did my due diligence and know I got a fair price for the vehicle and trade-in without the hassle. Kudos to the GM for building an excellent team and purchase process. I won't hesitate to refer you. More

A Great Experience and love my new Audi I wanted to make a change, but wasn't exactly sure what I was looking for. I went to several dealerships and drove different models. It wasn't until I I wanted to make a change, but wasn't exactly sure what I was looking for. I went to several dealerships and drove different models. It wasn't until I drove the Audi Q3, that I knew I had found it! This car is completely different from the Avalon I had become accustomed to. While I still enjoyed the style, comfort, safety and handling of my Avalon, I hadn't experienced driving as being fun in a long time. The Q3 gave me almost everything I was looking for, but in a smaller package. It's fun, zippy, stylish, comfortable, and loaded with more features than I will probably ever use. I must give a shout-out to my sales person, Robert Medlin. He listened, advised, and never did I feel any pressure. Thanks also to Jim Sanders, their Sales Manager, who was very helpful during this process. And a special thanks to Bill who spent time with me to show me many of the features that are on this car. He was so patient with me, and fortunately I get to go back for further lessons because it was difficult to absorb everything in one session. Duncan automotive is a class act. Everyone is extremely friendly and professional. While I have been a loyal Toyota buyer for nearly 25 years, I believe Audi has stepped to the front of the line. More

"More than you expect" The staff were very helpful, accommodating and open when discussing all aspects of our purchase of an Audi. They also have ensured that we will return The staff were very helpful, accommodating and open when discussing all aspects of our purchase of an Audi. They also have ensured that we will return for any servicing or help required by being both Professional and Friendly. Thanks to Bill & Brad and the team. We have no hesitation is recommending Duncan Audi to anyone looking for a better car More

FIRST TIME BUYING A CAR NEW/USED. I recently purchased a vehicle. I was out all day searching and got nowhere. The first place I visited I left upset by the way the floor manager talke I recently purchased a vehicle. I was out all day searching and got nowhere. The first place I visited I left upset by the way the floor manager talked to me. Wheatear it was just his persona or he was just not a people person, I’m unsure. So by the time I got to Duncan it was late and my mood had gone south. But I continued in my search for the vehicle I was looking for. I stopped by just to browse the lot. I drove thru the lot, stopped and looked at a few vehicles. No one greeted me right away…that was nice. I had time to gather my thoughts and questions. After a bit a sales man (Robert Medlin) came out. It was pouring rain, but he had a smile on his face! He was courteous and observant (to the fact that it was I looking to buy not the male companions with me). We proceeded inside to discuss if this was possible for me to purchase. The whole experience was great. Everyone who passed by Robert’s office acknowledge and greeted us. They did all the leg work from moving my old car out of the rain to getting necessary document out of the glove box to. I literally just had to sit and relax!! There was no “well we can’t run the number to see what your payment will be if you’re not going to buy!” they just did it and said “are you still interested?” The whole process to some time and they were closed, but not once did I feel rushed to sign and go. They explained all the paper work and insurance to me in depth. They wanted to make sure I understood and was satisfied before I left. If not I could call at any time to ask questions even after the deal was done. My vehicle was missing 2 rear head rest. Robert tried his best to contact the previous owners to find out what happened to them, but was unable to get a response from them. So he just ordered me new ones—at no extra cost to me! Truly above and beyond. They have a new “no hassle” rule, and it is great and they go by it to a tee. They don’t haggle, hassle, or bug you in anyway, if you leave with a car great if not they still treat you with respect and don’t just run away to the next customer because you aren’t purchasing a car. This was my first experience purchasing a used car at a dealer ship and I will say that I was an absolute wonderful relaxing one! Thank you Duncan Acura of Roanoke, VA!!! More

We were only browsing but walked out with a BMW! My husband and I were on a "kid free weekend" so we decided to go browse cars (makes test driving much easier without a toddler). We came to Duncan Au My husband and I were on a "kid free weekend" so we decided to go browse cars (makes test driving much easier without a toddler). We came to Duncan Audi for my fascination with Audi's but instantly fell in love with a BMW 1-series. Robert greeted us on the lot with such a friendly casual demeanor that we shot the breeze about our love for fast cars for hours. He completely changed the way we viewed car salesmen. We typically dread going to dealerships due to the pushy salesmen who instantly drop conversation with you once they realize they aren't going to sell you anything but Robert was entirely different. We even left the lot at one point "to go browse" other lots and within 10 minutes drove right back, hunted Robert down, and within a matter of a few hours were already on our way home in our new car. The courtesy Robert and Duncan has shown us has definitely made us a "come back" customer and we absolutely will be returning for my Audi in a few years. Highly recommend Duncan Audi and Robert Medlin. Excellent customer service, easy and fun sale process, and an enjoyable experience all around. More

Outstanding Dealership! My experience purchasing a new Audi A4 was totally outstanding at this dealership. In every way they not only met but exceeded me and my wife's expec My experience purchasing a new Audi A4 was totally outstanding at this dealership. In every way they not only met but exceeded me and my wife's expectations. The sales representitive bill call and sales manager Jim Sanders were very professional, courteous and worked with us to get and outstanding deal. Scott Carder, the Business Manager was also outstanding. We have been shopping for months at various dealerships throughout the Roanake and Lynchburg, VA areas. When we visited Duncan we were blown away with the extreme friendliness, courtesy and professionalism of each individual we encountered. We met the owner too, Mr. Duncan. How many time have you visited the dealership and ever met the "owner"? This was a first for us. The dealerships "All New Owner Car Clinic" provided by Mr. Duncan was first class! Great food, very informative presentations and ALL the key people were present to answer any questions that arose. I highly recommend this dealership for a pleasent, efficient and satisfying experience in the purchase of an Audi or Acura vehicle! More