Parks Acura

Fantastic Dealer With Great Employees! I was a first time buyer and left Duncan with a used 2012 Jeep Grand Cherokee. When I arrived on the lot I met Craig Johnson, and he was able to answe I was a first time buyer and left Duncan with a used 2012 Jeep Grand Cherokee. When I arrived on the lot I met Craig Johnson, and he was able to answer all of my questions and concerns. They made the stressful environment of purchasing a car go very smoothly. This dealership will definitely get repeat business from myself and my family. More

Pilot purchase We found a Honda Pilot on line with the options we wanted at Duncan Acura. We visited the lot and met Rob Burke who was great to work with and provid We found a Honda Pilot on line with the options we wanted at Duncan Acura. We visited the lot and met Rob Burke who was great to work with and provided excellent customer service. He was accommodating and pleasant to deal with. Not once did we feel we were being pressured into a decision. Scott Carder worked with us on the Financing and he found us a great interest rate and was very thorough in the process. The time it took to finalize the financing, was not overbearing or unreasonable. Scott was well prepared with the paperwork so that the transaction flowed well. We would highly recommend Duncan as the place to buy a car! More

Wonderful experience! This dealership was nothing like the typical. They were friendly and honest. Robert Medlin kept good communication with me on the phone until I could This dealership was nothing like the typical. They were friendly and honest. Robert Medlin kept good communication with me on the phone until I could get there to make the purchase. Mike Maddox was very friendly while doing the paperwork. And Scott Carder went through multiple contracts to get me the best rate possible after they were officially closed. I would purchase from them again in the future! More

Excellent sales staff and no-hassle, no-haggle dealing Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sa Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sanders were incredibly professional and accommodating and went the extra mile with their sales effort. I received a follow-up call to ensure that I was still happy with my purchase...I was. A few things that set this dealership apart (aside from the two gentlemen I mentioned above) is their used car warranties are unrivaled, fairly cheap servicing (oil change includes auto detail) and no-hassle/no-haggle pricing and trade-in offer. As my wife will be looking for a vehicle soon (in addition to my aforementioned mother-in-law), this is the place we will return to. More

We are always treated like we are spending a million dollars Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expen Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expensive, but we are always treated like we are spending a million dollars. Bill is a great salesman largely due to his knowledge and expertise, but mainly due to his heart to serve his customers and make sure they find the right vehicle no matter if he sells it to them or not. We started buying our family cars from Bill many years ago, and now it is time for our kids to be buying their cars on their own. There is no one else they will go to except for Bill Call and Duncan Acura. Thank You Bill, Jim, Scott, and Mike You have been blessing to our family. I tell everyone I know who is looking for a car to go to you! More

Great experience and 10 year 100k warranty on a used car!!!! great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now always go to Duncan!! I am amazed with the 10yr/100k miles warranty also.I can't believe that! We actually left feeling satisfied we had made the right deal, and felt like we could trust everything about the information and the entire process! everything was done in about 2 hours, and we did a pretty lengthy test drive too..... More

An awesome car buying experience This was the easiest car buying experience! My sales rep Leslie rocks!!!!!! The gentleman in the finance department was awesome as well.....I received This was the easiest car buying experience! My sales rep Leslie rocks!!!!!! The gentleman in the finance department was awesome as well.....I received wonder Duncan gifts...again, Leslie you made for an awesome car buying experience ...keep up the great work! More

Excellent Experience I worked with Leslie Thomas and Bill Call. The whole experience was so easy and seamless. My new Audi is loaded with techy features and they took al I worked with Leslie Thomas and Bill Call. The whole experience was so easy and seamless. My new Audi is loaded with techy features and they took all the time I needed to explain every feature so I'll actually use them. There were no games and no surprises. I did my due diligence and know I got a fair price for the vehicle and trade-in without the hassle. Kudos to the GM for building an excellent team and purchase process. I won't hesitate to refer you. More

A Great Experience and love my new Audi I wanted to make a change, but wasn't exactly sure what I was looking for. I went to several dealerships and drove different models. It wasn't until I I wanted to make a change, but wasn't exactly sure what I was looking for. I went to several dealerships and drove different models. It wasn't until I drove the Audi Q3, that I knew I had found it! This car is completely different from the Avalon I had become accustomed to. While I still enjoyed the style, comfort, safety and handling of my Avalon, I hadn't experienced driving as being fun in a long time. The Q3 gave me almost everything I was looking for, but in a smaller package. It's fun, zippy, stylish, comfortable, and loaded with more features than I will probably ever use. I must give a shout-out to my sales person, Robert Medlin. He listened, advised, and never did I feel any pressure. Thanks also to Jim Sanders, their Sales Manager, who was very helpful during this process. And a special thanks to Bill who spent time with me to show me many of the features that are on this car. He was so patient with me, and fortunately I get to go back for further lessons because it was difficult to absorb everything in one session. Duncan automotive is a class act. Everyone is extremely friendly and professional. While I have been a loyal Toyota buyer for nearly 25 years, I believe Audi has stepped to the front of the line. More

"More than you expect" The staff were very helpful, accommodating and open when discussing all aspects of our purchase of an Audi. They also have ensured that we will return The staff were very helpful, accommodating and open when discussing all aspects of our purchase of an Audi. They also have ensured that we will return for any servicing or help required by being both Professional and Friendly. Thanks to Bill & Brad and the team. We have no hesitation is recommending Duncan Audi to anyone looking for a better car More