Parks Acura

Friendly honest service Had to take my new "used" MDX in for items identified at time of purchase. Also, after having it for a few days, found that the fan for heat/air has Had to take my new "used" MDX in for items identified at time of purchase. Also, after having it for a few days, found that the fan for heat/air has bad bearings. Brent and Lynwood helped me identify the issues I had (power steering car drift). Side note, a woman was in the waiting room with me and apparently she had her car worked on at a 3rd party shop. They "replaced" a part that apparently wasn't even on the car, went so far as to actually had her parts that didn't even belong to her car. Service helped her document the repair and where the other shop was trying to swindle her. More

Great Experience buying a car for a change I've bought and sold quite a few cars in my time. Every single time, save one, I've left with buyer or sellers remorse, felt jilted shammed or bullie I've bought and sold quite a few cars in my time. Every single time, save one, I've left with buyer or sellers remorse, felt jilted shammed or bullied. Duncan Acura (and a couple of others in their chain, though NOT Duncan Suzuki in Pulaski) have moved to a new sales model. And I have to say, the BEST experience by far. They gave me a price on my trade-in WITHOUT knowing which car I was interested in (Woodson Honda refused to tell me what they'd give me for my trade-in until I sat down knowing the car I was 100% going to buy). This unheard of practice (you know, HONEST UPFRONT PRICING) was awesome. That was just the beginning. They gave me more for my trade-in than I expected. I had a number I wanted and was going to try to get in the negotiations, and they hit it without ANY haggling on my end, and it was better than I expected. Also, they can't advertise it, but they have BRAND NEW CARS on their lot for LESS THAN INVOICE. It's all because they have this new way of selling. They have this new sales methodology; honest upfront pricing, both on trade-ins and buying a car, new or used. They take a whole lot into consideration like how long a car (new or used) is on the lot (which is huge), the CURRENT market for a car (ie not what they WANT to get out of it) and other items. Yeah, it's easy to want to dig at the price, as we're all so used to doing so. They won't haggle, because they can't!! Because, and I REALLY checked, their prices are lower than ANYONE within 300miles. I was looking at several different types of used cars; Toyota, Acura, Honda, MB. Hands down, they were the most aggressively priced. Not like Berglund (pick ANY of their dealers). Berglund prices their vehicles at EVERY SINGLE LOT literally 10% ABOVE market. Even cars on Berglund's lot for SIX MONTHS are overpriced. I mentioned that a particular vehicle was on their lot for over 6mons and they said "No, it was at a different dealer". Yeah, that "different dealer" was NEXT DOOR, THEIR OTHER DEALERSHIP. And that's not even going into their BS sales tactics, "what do you want to pay; let me get my manager (ie closer)" However, DUNCAN ACURA'S no haggle pricing, while might seem like you're going to take a bath b/c you can't haggle, is REALLY REALLY fair. I got the car I wanted, 2008 MDX, for 2000 less than I thought I'd have to pay. And I got the amount I wanted for my trade in without having to say a single word. Rob Burke is an easygoing knowledgeable salesman. He didn't pressure me at all. Let me think I knew what I was talking about :). No pressure whatsoever. Scott, the finance manager, even saved me a couple of bucks. He asked to try to vie for my loan (I came in preapproved) and he did exactly as I had asked, sent to only two banks. They REALLY want you to know they're trying to respect the customer, not bamboozle them. Yes, this is corny. Yes, I am selling it big. But after 45 days of looking for a car and feeling like I was going to have to go to war with Berglund to get the car I wanted (They seem to have 75% of the dealers in the Roanoke Valley area) at a reasonable cost, I can't even express how great an expereince this was. My ONLY hit on this was the almost 4hrs to complete the process. And Duncan Acura said EVEN THAT was going to get better, with their target of an hour total (absolutely unheard of). I am buying EVERY single car if I can from Duncan Acura in the future. I will push/cajole/insist everyone I know look to them first. If you want an Acura or Audi, THEY HAVE NEW ONES BELOW INVOICE!!! Not all, obviously, but enough that it's hugely significant. In a time when every $1000 counts, I saved $2000 at least going thru Duncan Acura/Audi. And in case you think this is a timely placed "planted" story, Ask for Rob Burke, salesman and he can give you my contact info. I am not a sales person, a dealer or anything related, just a normal person looking not to get screwed by used car salesmen and I have found my dealer for life. More

Great experience, great car at a fair price Purchased a pre-owned Audi from them recently. Experience was straightforward and their pricing was very reasonable as compared to the competition (r Purchased a pre-owned Audi from them recently. Experience was straightforward and their pricing was very reasonable as compared to the competition (regional). I was treated fairly and they made buying a pre-owned car a snap. More

Full Service, No Matter the Distance! I bought a car from Duncan Acura Audi in Roanoke, Virginia all the way from Boston, Massachusetts. I didn't hesitate at all purchasing a car from Dunc I bought a car from Duncan Acura Audi in Roanoke, Virginia all the way from Boston, Massachusetts. I didn't hesitate at all purchasing a car from Duncan that I would never physically see before signing. Having recently moved from Roanoke to Boston, I had heard about the great service Duncan consistently provides and knew that was the right choice for me. I easily found a car within my budget compared to older versions of the same car up north. Mike hopped on calls with me after work hours, helped me get a loan, got the car cosmetically fixed up, ran Car Fax reports, and even spoke to my parents for me to fill them in when I couldn't get away from the office. I FaceTimed my parents while on the test drive. Mike often had to do double the work between communication with my parents and with me. I felt completely at ease and knew that I was in good hands while purchasing my first car on my own around 700 miles away! I would highly recommend this dealership to anyone... including friends in MA! More

Super satisfied This being only the second time ive ever paid someone to do an oil change the first experience was a nightmare years ago elsewhere and ive never liked This being only the second time ive ever paid someone to do an oil change the first experience was a nightmare years ago elsewhere and ive never liked I the idea to pay someone when my husband can do it for alot cheaper but I broke down and decided to give it another try since purchasing a new car wanted to try again at dealership I purchased from so records could b kept easier i was very impressed. Excellent service very friendly staff comfortable waiting area with nice comfortable chairs television and a variety of magazines snack bar very pleasant overall experience well worth the extra cost More

Excellent Experience From start to finish the experience was hassle free, straight forward and quick! Brad had an extensive knowledge of the car and on multiple occasions From start to finish the experience was hassle free, straight forward and quick! Brad had an extensive knowledge of the car and on multiple occasions spent time going over all the features. I would recommend Brad to friends and family and will go to him for my next car purchase. More

Top Notch Dealership I recently purchased a new Audi from Michael Johnson. From the first 5 minutes I walked onto their lot Michael was there to help. He answered all my I recently purchased a new Audi from Michael Johnson. From the first 5 minutes I walked onto their lot Michael was there to help. He answered all my questions and guided me toward the vehicle that met my needs and wants without ever being pushy or trying to up sell me to features I didn't need. We sat down and designed the exact car I wanted (features ,colors, engine, cost) and then Michael and Jim searched to find it as they did not have one in inventory. Even though they currently had a very similar one, there was no pressure to change my mind slightly to get their sale immediately. During the interim period they processed all of the paperwork possible to do in advance so that when my car got here I wouldn't have to sit in the office for hours filling forms out. Once it arrived (straight from Germany!), Michael educated me on how to use all the functions and introduced me to the parts and service department, then Scott walked me through finalizing the purchase. I could not have asked for an easier, more pleasant experience. These men are all there to help their customers and it truly shows! I would recommend Duncan Audi to any of my friends or family who are in the market. More

Bravo Gary Duncan!!!! ?????????? Absolutely the best dealership in the country. I have bought so many cars from these people and other dealerships should come and take lessons! These Absolutely the best dealership in the country. I have bought so many cars from these people and other dealerships should come and take lessons! These guys run an amazing dealership where everyone works together to make sure "you" the customer is taken care of and happy with your overall expireance! More

A dealership you can trust! Honest, reasonable prices and low pressure. We were so thankful that we found Duncan Acura and found an awesome 2010 Honda Odyssey within our budget Honest, reasonable prices and low pressure. We were so thankful that we found Duncan Acura and found an awesome 2010 Honda Odyssey within our budget. More