Parks Acura
Roanoke, VA
Filter Reviews by Keyword
By Type
Showing 128 reviews
Audi Service is A+++. They got me in and Craig actually thought it might be the water pump...which it was the problem. As always they are professional and kind! thought it might be the water pump...which it was the problem. As always they are professional and kind! More
Craig and the rest of the service team are great!! It's really easy to schedule an appointment online too, including setting up a shuttle or loaner car. really easy to schedule an appointment online too, including setting up a shuttle or loaner car. More
Craig was as usual excellent. Drop off and pickup were rearranged due to snow but service was performed as scheduled, complete and thorough. Car was immaculate in spite of snow storm, both interior and e rearranged due to snow but service was performed as scheduled, complete and thorough. Car was immaculate in spite of snow storm, both interior and exterior. All covid precautions were observed, show room is pristine. Thanks to greatly appreciated email service discount coupon pricing was reasonable. More
Scheduling an appointment is easy. The work is always done on time and correctly. Craig and his staff colleagues are friendly, professional, and knowledgeable. First class service overall. done on time and correctly. Craig and his staff colleagues are friendly, professional, and knowledgeable. First class service overall. More
Had my car in for service. Craig, service manager took all Covid precautions when entering and had the service completed on time. Very helpful and friendly. all Covid precautions when entering and had the service completed on time. Very helpful and friendly. More
Friendly knowledgeable service advisor. Work completed in stated time. Waiting area nice but could be slightly larger. Followed Covid-19 protocol. Would highly recommend to fellow Audi owners. stated time. Waiting area nice but could be slightly larger. Followed Covid-19 protocol. Would highly recommend to fellow Audi owners. More
Craig is always knowledable , helpful and personable. He arranges a loaner for the days the work is done. He returns calls and calls when he has more info about the work to be done and when the car is ready arranges a loaner for the days the work is done. He returns calls and calls when he has more info about the work to be done and when the car is ready. I am very happy with the Audi service department More
Provides first class engagement and makes effort to make the service process convenient. Craig is a tremendous asset to Audi and great resource for us! the service process convenient. Craig is a tremendous asset to Audi and great resource for us! More

