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Parks Acura

Roanoke, VA

5.0
128 Reviews

2032 Peters Creek Rd.

Roanoke, VA

24017

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Showing 128 reviews

January 02, 2021

Audi Service is A+++. They got me in and Craig actually thought it might be the water pump...which it was the problem. As always they are professional and kind! More

by 1tweiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
January 01, 2021

Craig and the rest of the service team are great!! It's really easy to schedule an appointment online too, including setting up a shuttle or loaner car. More

by ppoldiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
December 19, 2020

I really appreciated that they were willing to pick up and return my car as I am being very careful due to my age and heart history. More

by Sally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
December 18, 2020

Craig was as usual excellent. Drop off and pickup were rearranged due to snow but service was performed as scheduled, complete and thorough. Car was immaculate in spite of snow storm, both interior and e More

by jmoll
Recommend Dealer
Yes
Employees Worked With
Craig, Bill Call
December 10, 2020

Scheduling an appointment is easy. The work is always done on time and correctly. Craig and his staff colleagues are friendly, professional, and knowledgeable. First class service overall. More

by VickieM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
December 10, 2020

Craig is always responsive, knowledgable and a delight to deal with. I am always out of there within the time frame he gives me too! More

by kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
December 08, 2020

Had my car in for service. Craig, service manager took all Covid precautions when entering and had the service completed on time. Very helpful and friendly. More

by bernd
Recommend Dealer
Yes
Employees Worked With
Bill Call
December 02, 2020

Friendly knowledgeable service advisor. Work completed in stated time. Waiting area nice but could be slightly larger. Followed Covid-19 protocol. Would highly recommend to fellow Audi owners. More

by marvin.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hughes
November 30, 2020

Craig is always knowledable , helpful and personable. He arranges a loaner for the days the work is done. He returns calls and calls when he has more info about the work to be done and when the car is ready More

by Michael H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynwood Creel
November 23, 2020

Provides first class engagement and makes effort to make the service process convenient. Craig is a tremendous asset to Audi and great resource for us! More

by Home2VA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lynwood Creel
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