Parks Acura
Roanoke, VA
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Provides first class engagement and makes effort to make the service process convenient. Craig is a tremendous asset to Audi and great resource for us! the service process convenient. Craig is a tremendous asset to Audi and great resource for us! More
Service is always top notch. Reasonable prices and outstanding quality of service. Will not be taking my vehicle anywhere else for maintenance unless it’s another Audi dealership. outstanding quality of service. Will not be taking my vehicle anywhere else for maintenance unless it’s another Audi dealership. More
Always a productive and good service people. The service department did a thorough job on the install of my tires and wipers. Craig was very helpful on the follow up department did a thorough job on the install of my tires and wipers. Craig was very helpful on the follow up More
Always easy to schedule an appointment. Very flexible with drop off and pick up times. Jason was friendly and efficient as usual. Bill Call always takes the time to say hello. Its like being part of a fa with drop off and pick up times. Jason was friendly and efficient as usual. Bill Call always takes the time to say hello. Its like being part of a family. More
Consistently outstanding service every time in taking care of my Audi. From scheduling the appointment, to welcoming me in the door and reviewing work to be done, to performing the service in a quality care of my Audi. From scheduling the appointment, to welcoming me in the door and reviewing work to be done, to performing the service in a quality and efficient manner, to communicating with me, to sending me out as a happy customer -- perfection. I have worked with both Craig and Jason, and both are professional and friendly. I really appreciate that Lynwood called me to let me know that an earlier appointment was available after I left a voice message that morning -- great communication, timely, that I really appreciate. Bill helped me previously to understand the dashboard technology, which was really important. Highly recommend! More
Craig, Jason, and the service team consistently exceed expectations in their knowledge, customer focus, and professional communication. We have trusted Duncan Audi for over 15 yrs expectations in their knowledge, customer focus, and professional communication. We have trusted Duncan Audi for over 15 yrs More
This was a very unpleasant experience. This is the only dealership I have been to that has tried to take my temperature during Covid and force me to sit through a presentation before they would let me test dealership I have been to that has tried to take my temperature during Covid and force me to sit through a presentation before they would let me test drive a vehicle. They also refused to bring the price of the vehicle inside the Kelley blue book guidelines. More

