Parks Acura

My Second Purchase with Robert Medlin and Mike Maddox If there is a perfect car dealership, it would definitely be Duncan Acura Audi. Today I made my second car purchase...an Acura RDX. In 2007, I dealt w If there is a perfect car dealership, it would definitely be Duncan Acura Audi. Today I made my second car purchase...an Acura RDX. In 2007, I dealt with Robert Medlin and Mike Maddox, and it was my pleasure to deal with them once again. Actually, these two gentlemen are one of the top reasons I returned to Duncan. Robert is a friendly, outgoing gentleman who knows his product well. He is honest and knowledgable about the Acura line, and I have left the dealership both times with a good understanding of the various features and options I purchased on my vehicle. Mike is always fair with pricing my trade, and I genuinely appreciate his knowledge and expertise in insuring I have a good deal. The dealership, as a whole, and the showroom are clean; all sales and office personnel are friendly and outgoing; and, all employees treat you with respect. Financing is efficient and well explained to customers. The Service Dept. is excellent. When buying a vehicle from Duncan, you can rest assured you will be well taken care of for the duration. Five stars actually does not seem to be quite high enough of a rating! I love my new Acura RDX! More

Found my dream 100 series Landcruiser I have searched for either an 80 or 100 series Landcruiser for a few years and haven't been able to find the perfect deal. It turns out that Duncan A I have searched for either an 80 or 100 series Landcruiser for a few years and haven't been able to find the perfect deal. It turns out that Duncan Acura/Audi took in a trade on a 2004 Toyota Landcruiser (mid-facelift) and the vehicle was in stunning condition for it's age. The dealership went to decent meaasures to make sure the vehicle would pass Virginia State Inspection. Inspection's don't matter to me as I live in Florida, however that is a piece of mind as items have to be refreshed with new units to meet the state standard. The vehicle was not perfect, but is not far from and is a fantastic base for my overland modifying journey. We drove back to Florida with zero issues, to the vehicles new life. Sarah Acuna, my sales advisor was straight forward with me. If there were any questions I had, she would make sure I was supplied the right answer. They made the transaction easy from over 600 miles away. More

Great experience with Adam Wall at Duncan Acura We contacted Adam regarding a used truck at Duncan. We are about 100 miles away from the dealership, but we wanted to see the truck that day. The vehi We contacted Adam regarding a used truck at Duncan. We are about 100 miles away from the dealership, but we wanted to see the truck that day. The vehicle was in the shop for some minor repairs, and Adam tracked it down and had it on the lot for us later that day. After a test drive, we sat down and went over the warranty that came with the truck (100,000 miles!) and other options. He explained everything in detail, and answered all our questions. The paperwork process was smooth, and Mary handled the signing quickly and efficiently. Thank you! More

5 stars This dealership is excellent easy financing Duncan acura is the best in Roanoke i highly recommend them for your next car purchase five star service h This dealership is excellent easy financing Duncan acura is the best in Roanoke i highly recommend them for your next car purchase five star service hands down. More

Great experience at Duncan Acura Audi with Adam Wall! We normally deal with another dealership in town, but Duncan had a vehicle that we were interested in. We are so glad that we went to look at the veh We normally deal with another dealership in town, but Duncan had a vehicle that we were interested in. We are so glad that we went to look at the vehicle...our experience at Duncan was a great one! Adam Wall, our salesperson, was personable and knowledgeable. He made sure that he had covered all information that we needed to have concerning our transaction. Thank you to Adam and the staff at Duncan! More

Robert Medlin was excellent to deal with. AAAAA+++++ I actually work at a dealer in Pittsburgh, PA but the car I was looking for and wanted was with Duncan Audi. I contacted the dealer and was then call I actually work at a dealer in Pittsburgh, PA but the car I was looking for and wanted was with Duncan Audi. I contacted the dealer and was then called by Robert. I was immediately comfortable and at ease with Robert. Keep in mind, I was buying a car based on pictures so I had a few questions. He answered every one I asked and quickly established trust in my decision. So much so that when my wife and I drove to VA to pick the car up; we didn't even test drive it before we got in it to drive home. Robert's fantastic so if your looking for a car make sure you ask for him. You won't be disappointed. More

Nice People I purchased a used 2011 Acura MDX. Adam Wall was my salesman and he was very conscientious. Scott Carder did a great job with the financing and was I purchased a used 2011 Acura MDX. Adam Wall was my salesman and he was very conscientious. Scott Carder did a great job with the financing and was straight forward and honest with us. Mike Maddox helped with the pricing to compensate for a long scratch on the vehicle. It was an all around good experience at Duncan Acura. More

Wonderful! A previous customer of Robert's recommended him to me and I'm glad she did! I had seen the car I wanted online and Robert had it ready and waiting for A previous customer of Robert's recommended him to me and I'm glad she did! I had seen the car I wanted online and Robert had it ready and waiting for me to look at when I got there. He is super friendly and easy to work with. He treated us more like friends than customers. He even kept my easily-bored fiancée entertained while we waited for paperwork to go thru. Will call him again when I need another vehicle or when my friends are looking! More

Friendly, excellent customer service! We are very satisfied with our car buying experience. Two weeks ago, we test drove the same car at another local dealership but the quality or price We are very satisfied with our car buying experience. Two weeks ago, we test drove the same car at another local dealership but the quality or price was not there. Our experience with Duncan was friendly, speedy, and respectful. I would buy another vehicle from them!! More

Great experience with Robert! We worked with Robert Medlin and he was absolutely the best dealer I have ever worked with. We shopped at a number of dealerships before discovering D We worked with Robert Medlin and he was absolutely the best dealer I have ever worked with. We shopped at a number of dealerships before discovering Duncan Acura, and once we met Robert, we never looked anywhere else. He was not pushy, and was so knowledgeable. He was also really great about communicating with us via phone and text, about times he was available, financing, etc. When we bought the car, the dealership made the whole experience so easy, too! I couldn't recommend them more highly. More