Parks Chevrolet Richmond

Ronald Carter looked out for me like I was a family member. He wanted to know what i was looking for and what I wanted on it. He asked about thing I wanted but did not mention. He wanted to know the member. He wanted to know what i was looking for and what I wanted on it. He asked about thing I wanted but did not mention. He wanted to know the "must have" items. I had made a list of most of the thing I wanted and he listened, explained to me about the different styles and what was and was not on the suv., what could be added at an additional cost. He asked about the color I wanted based on 1st, 2nd and 3rd choice. He also explained to me the difference in each level of the equinox and what was important to me could or could not come with that model. When we went on the test drive he ask if I was comfortable with the driving features as it was quite different. He was very patience in explaning and answering my questions. Patience, detailed, proffessional. He made me feel like it was my world and he wanted me to be happy with what I purchased. Once all the paperwork was done he made sure I knew how to use the features.and where they were located.. I will refer Park Chevrolet and Ronald Carter to all of my family and friends should they need a new or used car. Ron Carter, thank you for being there for me. Parks Chevrolet thank you for have salespeople that care as much about the potential buyer as they care about making the sale. My experience was exceptional. I am so happy with my new 2026 Equinox RS with everything on it and more. I never give anyone a 10 rating but if the highest was a 15 I would give him a 14 1/2 because as a former supervisor i can only say "there is always room to do better", I just do not know how he could have been better. More

Chelsea was super helpful and did everything she said she would! I noticed the floor mats were missing when I got home and she was able to get new ones to me quickly. Excellent experience! would! I noticed the floor mats were missing when I got home and she was able to get new ones to me quickly. Excellent experience! More

Sincere Thanks for a Wonderful Vehicle-Buying Experience Good afternoon Demond and Sales Team, When I began my search for another vehicle—ideally a Jeep—I had no idea that the journey would l Experience Good afternoon Demond and Sales Team, When I began my search for another vehicle—ideally a Jeep—I had no idea that the journey would lead me to such a kind and professional group of gentlemen. I’m truly grateful for the experience and for the opportunity to purchase the 2022 Jeep Cherokee Limited, which I found online and was fortunate to secure. I consider it a blessing that the vehicle happened to be available at Parks Chevrolet-Richmond. Your support, along with Kevin’s, made the entire process seamless and stress-free. Your professionalism, patience, and courtesy did not go unnoticed, and I sincerely appreciate the time and care you extended to me throughout the purchase. Thank you all once again for making this such a positive experience. Warm regards, "Frankie" More

Now let me began with this has been a rough few months but it was all worth the time and patience I'm amazed at how the team got together and got me into a new vehicle so soon and with nothing changing an but it was all worth the time and patience I'm amazed at how the team got together and got me into a new vehicle so soon and with nothing changing and me not taking a loss thanks to Christopher Williams auto sales manager Ron Carter sales rep and Mike Zaremba finance manager here at Parks Chevrolet Richmond I will be driving off today in a new vehicle these three guys at Parks are the people to see they stand on the customer's satisfaction guaranteed I really appreciate you guys thank yall so much for everything. More

Purchased a brand new 2025 Chevrolet Colorado. The truck has so many paint defects so they repainted the hood and side of the truck. Paint came back with qay more defects than before. I called th The truck has so many paint defects so they repainted the hood and side of the truck. Paint came back with qay more defects than before. I called the service manager last week and he said let me get with my boss and NEVER CALLED BACK. THEY DO NOT CARE ABOUT CUSTOMERS AFTER THE PURCHASE!! BE AWARE More

Service Department is severely lacking. We had an 730 AM appointment with the Service Department on Friday and we dropped it off and planned to pick up later that day. When we called Frid We had an 730 AM appointment with the Service Department on Friday and we dropped it off and planned to pick up later that day. When we called Friday afternoon to ensure it was ready they would not return our calls or messages. As of 430 PM Monday they hadn’t even started the work and were told there were other cars still ahead of ours! What good is an appointment if they don’t even plan to touch the car! No status updates or information provided. Staff is rude and unhelpful and there is not communication with the customer. Don’t take your car there if you want helpful service and good communication because you will be very disappointed. Not sure when we will get our car back at this point. More

Demond Tarrer, my salesman, was friendly, knowledgeable and helpful. I was nervous about the process of buying a new car but Demond made it a joy! I had looked online and they had 2 of the vehicles I was and helpful. I was nervous about the process of buying a new car but Demond made it a joy! I had looked online and they had 2 of the vehicles I was interested in on the lot. He was right there for us as soon as we got there and helped us through the process with ease. Linda More

Disappointed. The dealership advertises 125-multipoint check on their vehicles. This was not true of the Blazer I just purchased. They also advertise a 3 day swap The dealership advertises 125-multipoint check on their vehicles. This was not true of the Blazer I just purchased. They also advertise a 3 day swap incentive. This is not accurate either. The vehicle's are purchased " as is". Check over the vehicle carefully before you purchase! Check the tire tread. More

Trenton, my salesman, was a lot of fun. He was very knowledgeable about the dealership and the Colorado I was interested in. When I saw it in the showroom, I was convinced the dealership He was very knowledgeable about the dealership and the Colorado I was interested in. When I saw it in the showroom, I was convinced the dealership cared about their new vehicles and I was sold (don't tell the sales manager). We worked together until I was comfortable with the final purchase price. Very smooth process. Sam P. More

This dealer uses predatory practices to suck money from customers without giving value. I was in town for work, and needed my 4wd serviced before I could leave. They were friendly and told me they woul customers without giving value. I was in town for work, and needed my 4wd serviced before I could leave. They were friendly and told me they would do their best, whoch they did manager to get us on the road in time. The problem came up when less than a week later, the issue returned. Now I cannot get their service department to return my calls, and the one time I did speak to someone they said they would email me the information on my repairs but never did. Many reviews have similar experiences to mine, the google review about them not k owing what brakes are is a good read, and I would highly reccomend going anywhere else. More