Parks Chevrolet Richmond

Satisfied Customer / Matthew Ridley & Royal Chevrolet Matthew Ridley went above and beyond to ensure customer satisfaction with our recent purchase of a used vehicle from Royal Chevrolet. I arrived at th Matthew Ridley went above and beyond to ensure customer satisfaction with our recent purchase of a used vehicle from Royal Chevrolet. I arrived at the dealership after having seen the vehicle online and Matthew greeted me at the front door, with a smile and helpful manner, initially and every time thereafter. We appreciate his business acumen, promptness and attention to detail. We encountered a few minor hiccups but Matthew worked diligently to iron out the details and make certain we were satisfied customers and purchased the vehicle we wanted. Johnny Norris, the Used Car Director, was instrumental as well in our experience and remembered our names each time we visited the dealership which was recognized and appreciated. We highly recommend asking for Matthew when you visit Royal Chevrolet as you’ll be very well cared for. Dedra and Michael T. More

Great salesman great dealership! I have been purchasing cars from Ron Carter for many years and have recommended him to many other people. I came to Royal Chevrolet because of him and I have been purchasing cars from Ron Carter for many years and have recommended him to many other people. I came to Royal Chevrolet because of him and it is a much better dealership. I was completely satisfied from the moment I walked in the door until I left in my new vehicle that I love! More

Amazing! If you need a car check this dealership out but make sure you ask for Ricky Higgins . He is nothing short of amazing. He went above and beyond to hel If you need a car check this dealership out but make sure you ask for Ricky Higgins . He is nothing short of amazing. He went above and beyond to help me in looking for a truck and I couldn't be more thankful. After being let down by ford and a few other dealerships, this trip was perfect!! I'm a picky person and he worked so hard to help! Make sure you ask for him, you won't be let down!! New or used!! More

Great experience, Great new car Matt Ridley really listened to what we wanted in a car and found that car in Philadelphia for us. He fit our car into our budget needs and was able t Matt Ridley really listened to what we wanted in a car and found that car in Philadelphia for us. He fit our car into our budget needs and was able to clearly map out the financial estimates for us. It was a very positive experience. More

Best Dealership Experience ! On the latter part of last week I visited Royal Chevrolet to have my then '06 Chevy Cobalt serviced. After an inspection I was told that I was having On the latter part of last week I visited Royal Chevrolet to have my then '06 Chevy Cobalt serviced. After an inspection I was told that I was having steering issues and to take it to Chevrolet to have it looked at. Upon my arrival Jason greeted me warmly and informed me that the service center was closed on Saturday and wouldn't be opened until Monday. Instead of having me leave with a faulty vehicle Jason asked why not look into getting a new vehicle. It was not my intention to purchase a new vehicle at all and I gave every reason and excuse imaginable as to why that was not the right option for me. Jason was persistent but not pushy and before I knew it I was sitting in his chair. Jason was very personable and knowledgable and had an answer to any question that I proposed. I did not have high hopes at all in getting approved for financing because I knew I was in tough situation. Nevertheless Jason pressed on and was trying his hardest to get something worked out for me. While he was working his magic, he would often come back to the office and give me the updates and explain what was happening. Not for one second did I feel rushed, pushed, coerced, or anything of that nature. He came back arms outstretched with a big smile on his face and took me to my brand new 2016 Chevy Cruze. Jason was more excited than I was, I didn't know how to respond. I was so shocked, I asked him was it okay to smile now and he said smile when you see your new car. I was so grateful for Jason Foster on this day, his patience, knowledge, and true concern for my situation and well being was impeccable. Royal Chevrolet is lucky to have him ! More

Exceptional Customer Service! Mykale Adams provided wonderful customer service and even brought the vehicle to me for my convenience. I am so impressed with how easy and fast this Mykale Adams provided wonderful customer service and even brought the vehicle to me for my convenience. I am so impressed with how easy and fast this experience was! More

Customer Services at its best! Purchasing my 2nd Equinox was indeed a breeze. Thanks again to Ron Carter! I will definitely come back for my next vehicle in 2020! Great job, Guy Purchasing my 2nd Equinox was indeed a breeze. Thanks again to Ron Carter! I will definitely come back for my next vehicle in 2020! Great job, Guys. More

They make it easy. I am glad to say that I have a salesman and a dealership to work with for life. Nothing but 5 stars for Matt Ridley and Luke Reid in the whole proces I am glad to say that I have a salesman and a dealership to work with for life. Nothing but 5 stars for Matt Ridley and Luke Reid in the whole process of buying a new Tahoe for my wife. They were both able to make this deal a very enjoyable process, and I would recommend them to anyone in the market for a new car. More

Greatest customer service . Greatest deals. I was in the market for a silverado so i came to royal chevrolet. Greatest decision. The staff here is as friendly as they can be . Josh harris a s I was in the market for a silverado so i came to royal chevrolet. Greatest decision. The staff here is as friendly as they can be . Josh harris a sales perso. helped me out alot .he actualy took the time to explain every single detail i wanted to know and needed to know. Great guy . Ask for him if u planning on getting a vehicle. Also luke and mike helped me on getting a greqt deal on a 2016 silverado the by far beat other competitions . Thank you royal chevrolet couldnt be any happier. More