Parks Chevrolet Richmond

Royal Chevrolet & Matthew Ridley ROCK! My husband and I were incredibly pleased with the personal attention we received from Royal and Matthew Ridley. He went out of his way to work with us My husband and I were incredibly pleased with the personal attention we received from Royal and Matthew Ridley. He went out of his way to work with us, answer our questions, and make sure we drove home in the perfect car for us. Matthew understood our budget and worked hard to make sure we had the best car that we could afford. I highly recommend Matthew Ridley and Royal Chevrolet. More

2nd time buyer, and will be back! Excellent! The staff and ownership has been great to work with. They are very professional and knowledgeable! They were willing to assist with our every need, an The staff and ownership has been great to work with. They are very professional and knowledgeable! They were willing to assist with our every need, and made the buying process enjoyable! Josh, salesperson, and Del were excellent to deal with. This was our 2nd new car purchase from them, and we'll be back! Josh made the experience very easy and relaxed. He was willing to assist my wife with all her questions and concern. And what I liked most was they were not pushy during any part of the process. More

Worst experience ever I had the worst experience at this dealership. I went in to purchase a vehicle I was told I needed a little more down and was asked can I get it by Fr I had the worst experience at this dealership. I went in to purchase a vehicle I was told I needed a little more down and was asked can I get it by Friday. I got the money together by Friday contacted Ron carter and let him know. After that day he ignored my call and didn't reach back out to me. I finally got in contact with him he told me he was waiting for the car to come in. So I waited a month for the car contacted him the Wednesday before the Friday he told me to come in he stated we was still on for that Friday for me to get the car. I go in that Friday morning and he tells me they sold the car the night before that I had been waiting the month to get. Not only that I wasted my time going up there he didn't even have the courtesy to call me and let me know the car was sold. I would not recommend anyone to do business here. More

Bad experience Initially this was a great experience. Everyone was friendly, quick, and what I thought efficient. We purchased a Hyundai Tucson and loved the car. Af Initially this was a great experience. Everyone was friendly, quick, and what I thought efficient. We purchased a Hyundai Tucson and loved the car. After having the car for a week we received a call saying the loan had not gone through and we had to return the car. I don't know how they let you drive off the lot without having approval for the loan. I do not feel like they did all they could to resolve this issue. After visiting another, much more reputable dealership, it sounds like there were several other things Royal could have/ should have done to make this loan go through. I would not recommend this dealership to anyone. More

Satisfied Customer / Matthew Ridley & Royal Chevrolet Matthew Ridley went above and beyond to ensure customer satisfaction with our recent purchase of a used vehicle from Royal Chevrolet. I arrived at th Matthew Ridley went above and beyond to ensure customer satisfaction with our recent purchase of a used vehicle from Royal Chevrolet. I arrived at the dealership after having seen the vehicle online and Matthew greeted me at the front door, with a smile and helpful manner, initially and every time thereafter. We appreciate his business acumen, promptness and attention to detail. We encountered a few minor hiccups but Matthew worked diligently to iron out the details and make certain we were satisfied customers and purchased the vehicle we wanted. Johnny Norris, the Used Car Director, was instrumental as well in our experience and remembered our names each time we visited the dealership which was recognized and appreciated. We highly recommend asking for Matthew when you visit Royal Chevrolet as you’ll be very well cared for. Dedra and Michael T. More

Great salesman great dealership! I have been purchasing cars from Ron Carter for many years and have recommended him to many other people. I came to Royal Chevrolet because of him and I have been purchasing cars from Ron Carter for many years and have recommended him to many other people. I came to Royal Chevrolet because of him and it is a much better dealership. I was completely satisfied from the moment I walked in the door until I left in my new vehicle that I love! More

Amazing! If you need a car check this dealership out but make sure you ask for Ricky Higgins . He is nothing short of amazing. He went above and beyond to hel If you need a car check this dealership out but make sure you ask for Ricky Higgins . He is nothing short of amazing. He went above and beyond to help me in looking for a truck and I couldn't be more thankful. After being let down by ford and a few other dealerships, this trip was perfect!! I'm a picky person and he worked so hard to help! Make sure you ask for him, you won't be let down!! New or used!! More

Great experience, Great new car Matt Ridley really listened to what we wanted in a car and found that car in Philadelphia for us. He fit our car into our budget needs and was able t Matt Ridley really listened to what we wanted in a car and found that car in Philadelphia for us. He fit our car into our budget needs and was able to clearly map out the financial estimates for us. It was a very positive experience. More

Best Dealership Experience ! On the latter part of last week I visited Royal Chevrolet to have my then '06 Chevy Cobalt serviced. After an inspection I was told that I was having On the latter part of last week I visited Royal Chevrolet to have my then '06 Chevy Cobalt serviced. After an inspection I was told that I was having steering issues and to take it to Chevrolet to have it looked at. Upon my arrival Jason greeted me warmly and informed me that the service center was closed on Saturday and wouldn't be opened until Monday. Instead of having me leave with a faulty vehicle Jason asked why not look into getting a new vehicle. It was not my intention to purchase a new vehicle at all and I gave every reason and excuse imaginable as to why that was not the right option for me. Jason was persistent but not pushy and before I knew it I was sitting in his chair. Jason was very personable and knowledgable and had an answer to any question that I proposed. I did not have high hopes at all in getting approved for financing because I knew I was in tough situation. Nevertheless Jason pressed on and was trying his hardest to get something worked out for me. While he was working his magic, he would often come back to the office and give me the updates and explain what was happening. Not for one second did I feel rushed, pushed, coerced, or anything of that nature. He came back arms outstretched with a big smile on his face and took me to my brand new 2016 Chevy Cruze. Jason was more excited than I was, I didn't know how to respond. I was so shocked, I asked him was it okay to smile now and he said smile when you see your new car. I was so grateful for Jason Foster on this day, his patience, knowledge, and true concern for my situation and well being was impeccable. Royal Chevrolet is lucky to have him ! More

Exceptional Customer Service! Mykale Adams provided wonderful customer service and even brought the vehicle to me for my convenience. I am so impressed with how easy and fast this Mykale Adams provided wonderful customer service and even brought the vehicle to me for my convenience. I am so impressed with how easy and fast this experience was! More