Parks Chevrolet Richmond

Royal Chevrolet Vision "Excellence" I would assume Royal Chevrolet Vision is "Excellence" of your employees. Michele represented that to us. My son wanted a truck but I didn't know all I would assume Royal Chevrolet Vision is "Excellence" of your employees. Michele represented that to us. My son wanted a truck but I didn't know all of his thoughts when I first talked to Michelle, she would find the truck then I would add to the list several times, she never once had a bad attitude her response was always "no problem", now understand, we never met never went to your dealership, everything done over phone. She found the truck with all the desires that my "Disabled Marine Veteran Son" wanted, I spoke to Luke in regards to title, paper work requested that everything be done when we arrived, as requested all paper work was done so Timothy wouldn't have to wait. Excellence is what we received from Royal Chevrolet. Thank you. More

Rusty Snead and Royal Chevrolet This is the 4th vehicle we have purchased or leased from Rusty and Royal Chevrolet. Rusty is just the right amount of helpful and interested without This is the 4th vehicle we have purchased or leased from Rusty and Royal Chevrolet. Rusty is just the right amount of helpful and interested without being intrusive. He gives you all the information you want and in a timely fashion. Royal made a couple changes to my truck, wheels and tires, and did so quickly and fairly. They give me top dollar on my trade in. Bottom line, these guys are friends and its nice to be treated like a valuable customer. Wouldn't buy from anyone else! More

The best of the best We have been customers of Royal Chevrolet and Rusty Snead for almost 10 years and are getting ready to purchase our 12th car from Rusty. He's the bes We have been customers of Royal Chevrolet and Rusty Snead for almost 10 years and are getting ready to purchase our 12th car from Rusty. He's the best of the best and we wouldn't go to anyone else! He and the Royal team are first class and we recommend them hands down! More

Very low pressure, truly felt welcomed! Its not often that you walk into a car dealership and don't feel pressured, and usually you have 10 sales reps salivating over you like fresh meat! I Its not often that you walk into a car dealership and don't feel pressured, and usually you have 10 sales reps salivating over you like fresh meat! I have to say, I was presently surprised when I was eagerly approached by only Jason, he listened to what I needed, and did his best to accommodate my request. At that visit they did not have what I needed, as I was looking for a used work truck, but Jason took down my info and told me he would keep an eye out for anything that may meet my needs. I went right next door to Ford, got exactly the opposite welcome with a high pressure sales man that acted like he was so busy that I didn't matter to him... but he had what I needed, and I entered into negotiations and applied for the loan. It was the very next day that Jason had called me, and told me he had found what I was looking for. I was impressed, this was not a fancy high priced vehicle, and obviously not a huge payday for Jason, but he cared enough to find what I was looking for, and he truly made me feel like he respected me as a customer and not just a paycheck. I bought a truck that day from Jason, and it ended up being a new one too. I would highly recommend this dealership to anyone in the market, I have no doubt this is truly there approach to every customer, and I would absolutely buy another vehicle from them in the future. More

awesome experience You have a diamond in the rough when it comes to Mr Ronald Carter. He made me feel like family during this process of purchasing a vehicle. I Was stre You have a diamond in the rough when it comes to Mr Ronald Carter. He made me feel like family during this process of purchasing a vehicle. I Was stressed beyond belief and he assured me it would be okay and it was. I love my new maxima and will definitely recommend anyone to royal because of him.. Thank you Mr.Carter... Thank you Royal!! More

Fantastic Experience from Start to Finish Mr. Johnson was knowledgeable, courteous and extremely pleasant while helping us with a purchase for my mother. His communication was pleasant and pr Mr. Johnson was knowledgeable, courteous and extremely pleasant while helping us with a purchase for my mother. His communication was pleasant and professional, and he went above and beyond to ensure the purchase was a smooth transaction. I could NOT have asked for better. More

new purchese with trade in I was not really in the market for a new Chevy Impala, I purchased mine from Royal 4 years ago, have it serviced by their excellent service team and i I was not really in the market for a new Chevy Impala, I purchased mine from Royal 4 years ago, have it serviced by their excellent service team and it was in good condition.. However when Ron showed me the 2015 Impala with all this new technology I could not resist! He worked out a good deal for me and I couldn't be happier! More

Employees Wanted to share my experience at Royal Chevrolet. From the moment I walked till the day I drove off with my car. I want to deeply thank Matthew Ridley Wanted to share my experience at Royal Chevrolet. From the moment I walked till the day I drove off with my car. I want to deeply thank Matthew Ridley and Michelle for the OUTSTANDING JOB they did. Their knowledge of their vehicles are AWESOME! I never taught I will own a Chevy. Now I'm Excited about my New Chevy Cruze. We have bought 2 vehicles from them. Amazing staff!! Please visit Royal Chevrolet before going to another Chevy dealer. More

GREAT experience We have always had excellent treatment at Royal. Rusty Snead is a GREAT and HELPFUL salesman. Luke Reid, very informative in the final paper work. We have always had excellent treatment at Royal. Rusty Snead is a GREAT and HELPFUL salesman. Luke Reid, very informative in the final paper work. More

Excellence in all words! It was my first time stepping in a dealership to buy my very first car and it was amazing all the sales persons very kind and helpful at all times spe It was my first time stepping in a dealership to buy my very first car and it was amazing all the sales persons very kind and helpful at all times specially Ron Carter as he was the person who help me on getting my car ready before the time he was tell me when we first met it was an amazing experience thank you royal Chevrolet and thank you Ron Carter thank you so much.... More