Parks Chevrolet Richmond

I would not recommend this dealership. I boght a 2013 Chevrolet Cruize. They put an extended warranty on thecar, yet never gaveme any paper work to know what the warranty covers. Called and emailed Norri Chevrolet Cruize. They put an extended warranty on thecar, yet never gaveme any paper work to know what the warranty covers. Called and emailed Norris Langston, sales person, yet no return call or email. Took car to WVA on the 3rd day, had to turn rotors, put on new brkae pads, patch two tires, and high balance the tires. Once again, i tried caliing sales person, dealership and emailed on several occassions, a week later still no phone call. I made a bad choice going to Royal Chevrolet. More

the team at Royal Chevrolet did an outstanding job as usual. I have bought several company vehicles and my wife and I have bought our cars here for many years and will continue to do so usual. I have bought several company vehicles and my wife and I have bought our cars here for many years and will continue to do so More

My experience was great!. I was stressed during the car buying process and Royal Chevrolet was a blessing. At the time I was working 3 jobs with no vehicle. My credit wasn't perfect and I had a reasonable buying process and Royal Chevrolet was a blessing. At the time I was working 3 jobs with no vehicle. My credit wasn't perfect and I had a reasonable amount for a down payment. Everywhere else that I went they just kept asking for more whether it was down payment, income, or a cosigner. I am happy to say Royal Chevrolet and Ron Carter worked with me and I am now in a vehicle that I absolutely love. I was offered a full time position making great money soon after getting my vehicle and it feels great to know that I can get there. Thank you Royal Chevrolet for seeing how hard I was willing to work to obtain and keep my vehicle and move forward in my life. You guys worked hard for me and it is greatly appreciated! More

I had been looking for a 2014 Camaro with specific options and found the exact car I was looking for on the Royal Chevrolet web site. My first contact was with Mike Yates who was very helpful. I tol options and found the exact car I was looking for on the Royal Chevrolet web site. My first contact was with Mike Yates who was very helpful. I told him I would come in from the Charlottesville area the following day to see the car and would phone him when I was on the road. Little did I know that Michelle would be waiting outside to greet and direct me as I pulled in. She made me feel comfortable right away and introduced me to many people of the Royal Chevrolet family. Michelle is very accommodating and she is also very knowledgeable about the Chevrolet product line. I would not hesitate to recommend Royal Chevrolet or Michelle to anyone for the purchase of their next vehicle. Thank you, Michelle, for a great buying experience! Ted More

Norris was a very good salesman.I highly recommend his service to anyone who is looking for an car.Norris was on point with everything very honest and up front. service to anyone who is looking for an car.Norris was on point with everything very honest and up front. More

I came to Royal Chevrolet with a few obstacles and no vehicle. Mr. Langston made everything run smoothly and found a car and financing suitable to my situation. I would definately recommend Royal Chevrol vehicle. Mr. Langston made everything run smoothly and found a car and financing suitable to my situation. I would definately recommend Royal Chevrolet to family and friends. Thank you Royal Chevrolet for making the purchase of a used car not such a harrowing experience like I've had with car dealerships in the past. Easy Peasy! More

Parker was very knowledgeable about the cars, he truly put the customer first to ensure that I received what I wanted and was pleased. Luke was great to work with also. They both listen to the customer a put the customer first to ensure that I received what I wanted and was pleased. Luke was great to work with also. They both listen to the customer and they folow up with you. I feel this dealership does not try to just stick you in a car but they listen to what you really want and work with you to obtain your choice. I would gladly return to this dealership and I will recommend it to others. More

Thanks Royal for a great truck buying experience, Bob and Warren were fantastic to work with, truly class act guys. It was the most relaxed and quickest buying experience I have ever had. I received a warm w Warren were fantastic to work with, truly class act guys. It was the most relaxed and quickest buying experience I have ever had. I received a warm welcome with a quality trade in value (best from route 81 to 95 in VA) I will send more business your way Chevy, the new Silverado lives up to its hype. I have 1300 miles on the truck with a noticeable improvement in a few areas. Cabin noise is super quiet, the interior looks and feels better with quality materials used all while being more user friendly. I am seeing 2mpg average better than my 2012, a 23.1mpg “best” knowing my truck isn’t even broken in yet! You truly lead the industry in the truck world, it is good to know that Chevy is already using things like aluminum body panels on the 2014 even if it isn’t advertised. Keep it up Chevy your new Silverado is awesome, pass along my thanks to all the Men & Women who had a part in producing this vehicle! More

Very professional and friendly buying experience. My salesman Jordan Sears went out of his way to help me get an outstanding deal on a brand new 2014 Chevrolet Camaro SS 1le. The management and staff w salesman Jordan Sears went out of his way to help me get an outstanding deal on a brand new 2014 Chevrolet Camaro SS 1le. The management and staff were also great. A first class dealership!! Would highly recommend!! More

Let me start off by saying prior to coming to Royal Chevrolet, I went to my local Chevrolet Dealer who jerked me around for 3 days and told me they couldn't get me financed but had me approved for a le Chevrolet, I went to my local Chevrolet Dealer who jerked me around for 3 days and told me they couldn't get me financed but had me approved for a lease at $740.00 per month for 48 months. I said no thanks and left. The next day I went to Royal Chevrolet and talked with Steve Castillo. I told him of my experience at my local dealership. Steve ask me if I wanted him to show me trucks or did I have something in mind. I gave Steve the stock # for 2 trucks I saw on the internet. It was a cold snowy day, he told me to stay inside he would go get the trucks and bring them around. While he was gone to get the first truck I found the second truck on the show room floor. When he came back I informed him I wanted the truck on the floor. I also told him I didn't need to test drive it as I was driving a 2013 Silverado I wanted to Trade in on the 2014 4 wheel drive unit. Steve said let me get some info from you I answered a few questions, Steve told me to give him a few minutes, He when over to talk to Luke in Finance. They did in less than 3 hours what my local dealer couldn't do in 3 days. I left there in a brand new 2014 Silverado with all the stuff I wanted with the payment I wanted, and they gave me a very fair trade in allowance on my Silverado that had 25,000 miles on it in a year. More