Parks Chevrolet Richmond

Steve sold my husband his car and the experience was so good, we called to make sure he would be at the dealership when we came to look at cars for me. Steve is so warm and friendly it put me right at eas good, we called to make sure he would be at the dealership when we came to look at cars for me. Steve is so warm and friendly it put me right at ease and made a difficult task more pleasant. He went to great lengths to find just the right car and color. And he eased us through the many questions, insurance, and how to operate the dashboard with great patience and knowledge. He is a real asset to your company. Mr. Reid (I believe that is his name) got us through the many pieces of paper with ease and patience. He was very knowledgeable and generous about the extended warranty and a real pleasure during an otherwise less than pleasant task. We will be returning to Royal and recommending it highly. More

Excellent sales experience, very friendly, helpful, informative, personal attention to detail, would highly recommend to anyone wanting to purchase from this dealership. Sales person took a great amou informative, personal attention to detail, would highly recommend to anyone wanting to purchase from this dealership. Sales person took a great amount of time going over the details of the vehicle and searched a wide area to find what i was looking for. More

Doug was very good to work with. He even went out of his way to meet us (my son and I) at the Broad & Parham location. The dealership didn't mind me having the car looked over by my service center (Pearson way to meet us (my son and I) at the Broad & Parham location. The dealership didn't mind me having the car looked over by my service center (Pearson Infiniti). Pearson recommended that a few items get fixed. Royal had no problem addressing these. Doug also knew that this was my son's first car-buying experience and he explained to him about the process. I would recommend Doug and Royal to any family or friends. More

I have bought several vehicles over the years but the experience I had with sales person Toni Quareles has been the best by far. He really worked with me to get me the price that was acceptable and the experience I had with sales person Toni Quareles has been the best by far. He really worked with me to get me the price that was acceptable and the payment terms that were affordable. I will have already recommended him to co-workers, friends and family. I will consider this dealership and sales person on future purchases as well. I very pleasing out come and I love my vechicle. The finance person Mike Dingess also shopped banks to get me the best percentage rate on on higher mileage vehicle. He was very instrumental in my purchase and I'm very greatful for this team at Royal Cheverlot. They have won me over. More

Buying a new car can sometimes be a hassle, but Steve Castillo made the whole experience smooth and easy. Steve gladly answered all my questions about the car, explained the process for ordering and del Castillo made the whole experience smooth and easy. Steve gladly answered all my questions about the car, explained the process for ordering and delivery, and he kept me up-to-date on the status of my new vehicle. The car was delivered ahead of schedule, and I was quite pleased with the price and with the negotiation on my trade-in. At all times I felt Steve was up-front and honest; I never felt like I was being jerked-around or manipulated. This is customer service at its best, and Steve Castillo and Royal Chevrolet are to be commended. Oh...the new car looks and drives like a dream! More

Customer service can make or break an experience. From the start, Gabe was friendly, never pushy, helpful and willing to work with us. I can't imagine the car-buying experience being any better. I feel ve the start, Gabe was friendly, never pushy, helpful and willing to work with us. I can't imagine the car-buying experience being any better. I feel very fortunate we met Gabe and he guided us to the perfect vehicle. No questions went unanswered and I am confident that I if I ever have any issues, Gabe will be the first to answer my call. More

The first thing that comes to my mind when I think about these guys is "CUSTOMER SATISFACTION". They have set real high standards and I am glad to be a part of Royal Chevy customers. Warren Cieslak was the these guys is "CUSTOMER SATISFACTION". They have set real high standards and I am glad to be a part of Royal Chevy customers. Warren Cieslak was the person who helped me with the purchase of my new Camaro last week and he was like the best. The price was great and never had to do a lot of negotiation with them. He gave me the freedom to build the car in the same exact way that I was dreaming off and the most important is for the same price. All he was worried about was how satisfied I was with my purchase. It just took them a day to get my car from another dealership and have helped me in customizing the stickers for free and that was awesome. The other best thing that I would give as an example for their best work is that after I have purchased my car, they have offered me a $1500 free accessories certificate or a $500 cash back since the Chevy was offering a $500 cash back on the new cars after I have purchased mine. Dino was my finance manager who helped me getting the best rate of interest despite of me being a first time car buyer on my credit history. I just liked them a lot and also have taken a picture of me and my car with Warren who bought me my first dream car just the way I wanted. I would recommend anyone who is willing to purchase a new car to approach Royal Chevy. They are the best in what they do. More

Great car buying experience! I'm sure ill go back to buy another car!!! They have a great show room and many cars and trucks to pick from! another car!!! They have a great show room and many cars and trucks to pick from! More

Once again, Steve and Bob made this purchase a breeze. I was in and out with a new 2500 Express van for my work fleet in no time. This is my fourth new vehicle in the past 48 months, and all were purchased was in and out with a new 2500 Express van for my work fleet in no time. This is my fourth new vehicle in the past 48 months, and all were purchased at Royal. These guys are on top of their game and always great to work with. Dino made the financing a snap, and provide me with several options to choose from. I can't say enough about working with Steve and Bob, truly two assets of Royal Chevrolet. More

Doug did an outstanding job taking care of our needs. He was able to help us find several vehicles that fit our need and ensured that we had what we needed to help make the right decision. More, there was was able to help us find several vehicles that fit our need and ensured that we had what we needed to help make the right decision. More, there was never a feeling of high pressure, just excellent service. More