Parks Chevrolet Richmond

I went to Royal Chevrolet to find a good used car for my son. My salesman Brian was extremely helpful and very upfront with me on all of the cars we looked at. Once we settled on the best car, we worked wit son. My salesman Brian was extremely helpful and very upfront with me on all of the cars we looked at. Once we settled on the best car, we worked with his manager George Byrnes on price and financing. I shopped at Royal because I want to get a good car at a fair price and have a quality dealership stand behind their product. We found all of that with our experience. At one point, George asked me to give him the chance to prove I bought my son's car from the right dealership. He did just that. I look forward to working with them again on my next car purchase. More

Initially, they were very helpful and intent on helping on me find a car. At first, I almost left without a car and they kept trying to work with me and kept emphasizing that I had such good credit and tha on me find a car. At first, I almost left without a car and they kept trying to work with me and kept emphasizing that I had such good credit and that my payments would be low and manageable. I filled out all the paperwork and was good to go. Or so I thought. 5 days later, they kept asking me for my pay stubs when they stated initially that I wouldn't even need them. Then they call me again and state that I needed a co-signer when they never ever mentioned that once. I bring my co-signer in and we had to wait 2.5 hours to print out new paperwork to sign. Also, the car had a bad smoky smell to it and Brian said that all I needed was Febreze. That didn't work and I still have that smell in my car. They let me drive off with a car with a tear in it. They gave me new tires, but I got the run around so many times that it was ridiculous. I tried to end the contract because technically, they had to write up a new contract since once again I have to sign again because they were unaware about the interest rate being reduced. The old contracts were null and void and now I thought I could be released. I went to do this on Tuesday and they were so rigid and had so many excuses about why these things occurred. This was my first car experience and I will never forget it because it was so unbelievably bad due to the dishonesty of the people I had to work with. I will never recommend these people to anyone I know and I will make sure that everyone knows how this place operates. They could have me a different car and wouldn't have lost any business. After I get my tags and everything, I will never go to that place ever again. More

I can say that I truly had a positive experience I can say that I truly had a positive experience purchasing this automobile. I purchase my dream car on my visit and thanks to Mr. Dulong, I felt com I can say that I truly had a positive experience purchasing this automobile. I purchase my dream car on my visit and thanks to Mr. Dulong, I felt comfortable and got a great deal. I will gladly tell all of my friends about the positive experience I received at your dealership and thank you for everything. Thanks Patrick Robinson More

Both Randy and Bob were extremely helpful in assisting us with our purchase of our 2011 Chevrolet Equinox. This is what dealerships should have in all their stores a team that works together to help make th with our purchase of our 2011 Chevrolet Equinox. This is what dealerships should have in all their stores a team that works together to help make the customers experience a remembrance that won't be forgotten. Thanks goes out to Mr. Dulong and Mr. Moore of Royal Chevrolet. Thank you both again for helping us find the perfect Vehicle that will be with us for a long time. More

Where can I start... too many good things to say about these guys. They did right by me, everything was made so easy and you felt great when I left dealership. even received follow up call that night to m these guys. They did right by me, everything was made so easy and you felt great when I left dealership. even received follow up call that night to make sure I arrived home safely and enjoyed my new ride. I have referred numerous friends to travel to this dealership. And that says alot when I myself work in the auto industry and are surrounded by 100's of dealers on a daily basis. Great job Guys More

Randy a nice guy. very helpfull worked hard to get me in my new chevy truck. need more Like Him.all the sales people were very nice. the finiance.man worked very hard to get me a good rate. sales manage h my new chevy truck. need more Like Him.all the sales people were very nice. the finiance.man worked very hard to get me a good rate. sales manage helped to make me feel welcome and want to do all my busines thier. i will reckamend youl to others mike outten More

This was my first experience with Royal Chevrolet's used car division located on Broad Street near Parham Road. All of the staff I came in to contact with was very friendly and attentive to my needs. It was car division located on Broad Street near Parham Road. All of the staff I came in to contact with was very friendly and attentive to my needs. It was a very pleasant low preasure buying experience. More

I have bought each of my new cars over the last 20 years from Steve. Obviously, I would not go back to him, if I didn't find him to be very professional, knowledgable, and honest. I do recommend him and R from Steve. Obviously, I would not go back to him, if I didn't find him to be very professional, knowledgable, and honest. I do recommend him and Royal Chevrolet to my friends and business associates. More

I had a great experience at Royal when I purchased a used car for my daughter. David was very friendly and helpful and answered all our questions. He let my daughter take an extended test drive of the car car for my daughter. David was very friendly and helpful and answered all our questions. He let my daughter take an extended test drive of the car that not only made her feel comfortable, but also allowed me to determine if there were any issues with the car that would be possible deal-breakers. More

My experience with Royal Chevrolet was excellent. I found the dealership very responsive, customer oriented, they were helpful in answering all of my questions, they let me test drive the vehicle for an exte the dealership very responsive, customer oriented, they were helpful in answering all of my questions, they let me test drive the vehicle for an extended period of time; from my perspective, it very easy and smooth transaction.I would highly recommend them to anyone. More