Parks Chevrolet Richmond

I bought an Acura MDX and I am not sure if I love my new car or my dealership more! They were SOO helpful and willing to go above and beyond to make me happy! The sales man was able to answer just about eve car or my dealership more! They were SOO helpful and willing to go above and beyond to make me happy! The sales man was able to answer just about every question or concern we had and if he could not answer it..he got the answer! I bought my vehicle used and it is in FABULOUS condition, one very minor thing needed to be done so we scheduled it a few days later and they even provided me with another vehicle to drive while my was being worked on for the day. Tuck was friendly and great entertainment while we were waiting. George was very helpful and knowledgeable about EVERYTHING and I ask tons of questions so it was nice to be able to ask everything and not feel as if I was being rushed or pressed! I would totally suggest making your next purchase from Royal !!!!!! More

Steve and the Royal Chevrolet Dealership has been great in dealing with me on this new purchase. The customer service and friendliness makes for an overall experience. I would recommend Royal Chevrolet t in dealing with me on this new purchase. The customer service and friendliness makes for an overall experience. I would recommend Royal Chevrolet to my friends and others. More

I live 70 miles away in Smithfield and really appreciate I live 70 miles away in Smithfield and really appreciate working with Brian. I called the dealership based on a add I saw on Ebay and told Brian t I live 70 miles away in Smithfield and really appreciate working with Brian. I called the dealership based on a add I saw on Ebay and told Brian that I was only off one day a week and needed to know about the car i saw and the bottom line cost for the car. Brian gave me an exact # that I would pay. I WOULD AND HAVE ALLREADY HIGLY RECOMENDED YOUR DEALERSHIP TO MY CO WORKERS THANK YOU Billie More

The customer service we received from Andre Morris was above and beyond expectations. He was very professional, patient and knowledgeable about any questions or concerns we had. I would highly recommend above and beyond expectations. He was very professional, patient and knowledgeable about any questions or concerns we had. I would highly recommend Andre to any of my friends or family who are wanting to purchase a vehicle. Sincerely, Michelle Ross More

I was treated in a professional and respectful manner I was treated in a professional and respectful manner coming into the dealership.They had the car I wanted and work on the financing for me. which w I was treated in a professional and respectful manner coming into the dealership.They had the car I wanted and work on the financing for me. which was very important.im happy with the brand and features.I had a very bad experience in a toyota dealership where they thought making a profit was more important than dealing with the customers with respect. which lost them my business.I look to do business with royal chevrolet in the future.They turned the corner and made a difference in my total car buying experience.Thankyou Royal Chevrolet and GM. More

Great experience. I don't know much about my new car yet, because I just got it, but I am sure that I am going to love it. Sales experience was simple and easy, and I would go back to Royal Chevrolet again. because I just got it, but I am sure that I am going to love it. Sales experience was simple and easy, and I would go back to Royal Chevrolet again. Doug was wonderful and explained everything about my car to me. More

My only problem is that there were nothing to say thank you except a handshake. that's good but when I have purchased my other 6 Chevrolet's, I have either recived a gas card, free inspections, jacket, so you except a handshake. that's good but when I have purchased my other 6 Chevrolet's, I have either recived a gas card, free inspections, jacket, something. This time, nothing. Not real happy with that part. I just $24,000 and just receive a handshake. One dealership that I didn't purchase from but talked to sent me a coupon for dollars off a oil change. I didn't purchase from that dealership but they sent me something. I thought loyalty to chevrolet meant something. Not anymore. More

I went to Royal Chevrolet to find a good used car for my son. My salesman Brian was extremely helpful and very upfront with me on all of the cars we looked at. Once we settled on the best car, we worked wit son. My salesman Brian was extremely helpful and very upfront with me on all of the cars we looked at. Once we settled on the best car, we worked with his manager George Byrnes on price and financing. I shopped at Royal because I want to get a good car at a fair price and have a quality dealership stand behind their product. We found all of that with our experience. At one point, George asked me to give him the chance to prove I bought my son's car from the right dealership. He did just that. I look forward to working with them again on my next car purchase. More

Initially, they were very helpful and intent on helping on me find a car. At first, I almost left without a car and they kept trying to work with me and kept emphasizing that I had such good credit and tha on me find a car. At first, I almost left without a car and they kept trying to work with me and kept emphasizing that I had such good credit and that my payments would be low and manageable. I filled out all the paperwork and was good to go. Or so I thought. 5 days later, they kept asking me for my pay stubs when they stated initially that I wouldn't even need them. Then they call me again and state that I needed a co-signer when they never ever mentioned that once. I bring my co-signer in and we had to wait 2.5 hours to print out new paperwork to sign. Also, the car had a bad smoky smell to it and Brian said that all I needed was Febreze. That didn't work and I still have that smell in my car. They let me drive off with a car with a tear in it. They gave me new tires, but I got the run around so many times that it was ridiculous. I tried to end the contract because technically, they had to write up a new contract since once again I have to sign again because they were unaware about the interest rate being reduced. The old contracts were null and void and now I thought I could be released. I went to do this on Tuesday and they were so rigid and had so many excuses about why these things occurred. This was my first car experience and I will never forget it because it was so unbelievably bad due to the dishonesty of the people I had to work with. I will never recommend these people to anyone I know and I will make sure that everyone knows how this place operates. They could have me a different car and wouldn't have lost any business. After I get my tags and everything, I will never go to that place ever again. More

I can say that I truly had a positive experience I can say that I truly had a positive experience purchasing this automobile. I purchase my dream car on my visit and thanks to Mr. Dulong, I felt com I can say that I truly had a positive experience purchasing this automobile. I purchase my dream car on my visit and thanks to Mr. Dulong, I felt comfortable and got a great deal. I will gladly tell all of my friends about the positive experience I received at your dealership and thank you for everything. Thanks Patrick Robinson More