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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
986 Reviews

986 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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June 25, 2025

Very good service representative (Alejandro? ). Everything explained via video and by a mechanic before any service begins. Waiting area could be more comfortable, with some food/drink options. More

by matt352fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Nice people and easy to work with. Will definitely continue to work with them. Thanks More

by lesmosteller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikia was great
Jun 26, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We’re grateful for your continued support and look forward to assisting you again soon. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 24, 2025

Very fast and courteous service. Scheduling as was a breeze and my oil change was completed at our home same day! A+ More

by ladycady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vern
Jun 26, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for the great feedback! We're glad to hear your mobile service experience was quick and convenient. We look forward to seeing you again soon. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 24, 2025

Terrible. Ripped me off and lied to me about needing a new knuckle for my vehicle. Will never be returning More

by marymetheney
Recommend Dealer
No
Employees Worked With
Fraser and Micheal
Jun 26, 2025 -

Parks Ford Lincoln of Gainesville responded

I'm sorry to hear you feel this way. We inspected your vehicle and shared the findings we believed were necessary at the time. I’d appreciate the opportunity to speak with you directly and clear up any confusion. Please feel free to reach out to me at your convenience. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 24, 2025

Ari Flores was the best! !! He is so helpful and competent and personally I hate going to get my car serviced but he made the experience an easy one More

by youngeunkiim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Flores
June 24, 2025

I visited the service department for the first time to have an oil change and service done on a recall.. I was seen on schedule and manager was very courteous and knowledgeable. He took care of the situat More

by pedrotorres216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Reliable, prompt, communicative. Didn't oversell me Love the fact that they came to my house for servicing. More

by jennalderman45
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Flores
June 24, 2025

Edwin was very quick, knowledgeable & polite. When mechanics forgot to wash my vehicle he was ready to do it himself! I was disappointed that my maintenance wasn't free since I was a month too la More

by dardism
Recommend Dealer
Yes
Employees Worked With
Edwin St. Louis
June 23, 2025

The service tech (Fraser) was excellent and very helpful. It was the service manager whom was not helpful More

by Daniel.cueva
Recommend Dealer
No
Employees Worked With
Service manager did not wish to honour warranty.
Jun 26, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. I’m glad to hear Fraser took great care of you. I’m sorry the process for getting the tire covered felt frustrating — we always want to help, but we must follow the warranty procedures to ensure coverage. I’d appreciate the opportunity to speak with you directly if there’s anything further I can do. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 21, 2025

I was able to get my appt in just a few days, valet service was great, Bill as always, very professional. More

by SB3CBS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback! We're glad to hear you had a smooth experience with valet service and that Bill took great care of you. We look forward to seeing you again for your next visit. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com