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Parks Ford Lincoln of Gainesville - Service Center

Gainesville, FL

4.2
928 Reviews

928 Reviews of Parks Ford Lincoln of Gainesville - Service Center

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June 05, 2025

Ari was great. He made the process very simple and explained everything in detail to me. He also has great choices on watches. More

by shaunblackbelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I am very dissatisfied. Minimum clarification and communication. Receptionist was unprofessional, gave little information as answers to my questions before I picked up my SU More

by sarahlarue58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari did not help me but I saw him happily helping another customer
Jun 06, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback, Sarah. I’m truly sorry your experience did not meet expectations. While the soda can was not left by our team, we understand how frustrating that situation must have been and offered to clean it up at the time. I also want to acknowledge that the extended repair time and communication may have added stress to an already inconvenient situation. We did our best to keep you updated, but I understand how difficult it can be when you’re without your vehicle. We value your business and would appreciate the opportunity to earn back your trust. I’d be happy to be your direct point of contact moving forward and, as a gesture, I’d like to offer you a complimentary detail. Please don’t hesitate to reach out to me directly. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 04, 2025

Nice staff, very attentive, addressed my concerns while on a trip for vacation. Helped me find a rental as well More

by msandlin4150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Busy sales floor and service department. Well organized, online scheduling available for customer ease of use. More

by fepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Muldoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. We're glad to hear you found our store organized and the online scheduling convenient. I’d appreciate the opportunity to learn what we can be doing better to continue to serve you in the future. Please feel free to reach out, I would value the chance to speak with you. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

The work that is done at the dealership os very good. They also dona pretty thorough safety inspection. More

by mbaird48
Recommend Dealer
Yes
Employees Worked With
I cannot tell from these tiny pictures
June 03, 2025

Service writer wants to argue about the reason for service. It would be nice if he we listen and agree with customer before stating “ that’s not what normally happens.” More

by THEPLANTSHOPPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jun 03, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. I'm sorry to hear about your recent experience—that’s not how we want our guests to feel. I’d appreciate the opportunity to speak with you directly so I can better understand what happened and work toward making it right. Please feel free to reach out to me at your convenience. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

They didn’t help me at all. I had to call back over 2 months to get by car back and working. And they still haven’t payed for the rental I had to get while they were fixing my c More

by Carson leigh latham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerald Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

They called & offered me a free oil change, I made the appointment. I arrived early they took my suv right away. I asked for tire rotation also, they said no problem. I was in & out in less than an hour, More

by PAMISPUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rylee Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Bill is always helpful, courteous, and friendly. We have been satisfied customers for many years. More

by olitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stoufer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Parks Ford Lincoln of Gainesville responded

Thank you for your continued support! We're glad to hear Bill consistently provides helpful and friendly service. We appreciate your loyalty over the years and look forward to many more visits! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

He went out of his way to help me out. He was very honest and upfront with my repairs. Would definitely recommend seeing Alejandro for your repair needs. This dealership needs more people More

by OMMO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro O' Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.