Parks Ford of Wesley Chapel - Service Center

The Happy Voices, Faces and Service Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can Happy Voices? YES! CAll and speak to Donna for a bit. She is so pleasant her voice smiles through the phone and she is eager to do whatever she can for a customer. Donna is inviting and welcoming in every way. Glad I met her face to face and she was just as pleasant and smiling! Then came Will. God bless him as he did his homework! Will is in service dept. As I opened the door to go in, Will popped out to me and welcomed me by name accompanied by a smile! A+ Will! He also was very good to follow through on my vehicle as it was being serviced and update me with facts. Now, I have to add Ellis! Ellis is the Parts and Service Director. Normally at that position in the company a director might be like the Great and Powerful Oz hiding behind the curtain but not Ellis! He runs an open door shop and was very happy to speak with me several times. The customer is his priority as well as his staff. For everyone I met there to be so pleasant and happy, I know it flows from the top down. I also want to give kudos that your sales people can take turns in this heat to not be outside all day. That shows how your company respects those working for you. Ellis, thank you for everything and for a fantastic group of service men and women. While I was in the waiting room, Donna offered snack and drinks to me which was very nice and appreciated. She was willing to do anything for the customers. THEN, there is Jamil!! As I was heading out to my car, Jamil came to open the door for me, take my keys and bag and help me to my vehicle, opened the door for me and I was very impressed with his politeness. Jamil, never lose that quality because it is a gem for men to have now adays. What woman or customer would not appreciate your smile and polite ways. Thank you. Oh, this dealership washed the outside of my car after service was complete! I'd say that's a lot to be thankful for today. One of my personal sayings is that it is nice to be nice. It is certainly nice at this dealership. God bless all of you there and thank you so very much for your kindness. blessings... OH! Paul Stokes! Paul is in the finance dept and was willing to take time out of his day to help me do research after I purchased my vehicle from another owner. Paul rocks and knows his busniess. PAul, thank you again so much. You are the best! More

They really take care of you! I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to I was having a hard time finding some very special stripes for my 2014 Mustang. I had called everywhere and searched online, to no avail. I talked to the service department at PFofWC and within a day Alan Sarnes and his supervisor Ellis Adams had found them. I can't stress strongly enough how friendly and knowledgeable this dealership is. I bought my car new and will not consider taking it anywhere else. My exceptional experiences with this dealership started with Brett Rumford in sales and ended with Terry Mullane personally coming down to check on my satisfaction. They care - at ALL levels. More

Incredible Service Director, easy to work with I had my F150 in for service at Park Ford and each any every time I had brought it in Ellis Adams the Service Director was more than accommodating in I had my F150 in for service at Park Ford and each any every time I had brought it in Ellis Adams the Service Director was more than accommodating in listening to my needs/wants and taking care of each and everyone of them to my satisfaction. Ellis has gone above and beyond each of the times that I have had my F150 into his service department, and each any every time have been totally 100% satisfied. You don't find this sort of service/support from other dealer service departments in the area. Thanks Ellis to you and your staff, I appreciate all of your cooperation and customer service, keep up the good work. -Craig More

Ricky Rodriguez Knows How to Treat Customers I took my 2008 Ford Escape to Parks Ford in Wesley Chapel for a 100k service. Ricky Rodriguez showed me everything that needed to be done to the car, I took my 2008 Ford Escape to Parks Ford in Wesley Chapel for a 100k service. Ricky Rodriguez showed me everything that needed to be done to the car, and explained it to me in a way that I could understand. He was professional and courteous. I was very pleased with the work done and the price. Ricky went above and beyond to give me great service, as did everyone I dealt with at Parks Ford. In the future, I plan to take all my cars to Parks Ford to be serviced. More

Ellis and Joe were fantastic I had several issues with the clutch in my ford. Although ford quality isn’t great right now, the customer service is. Ellis and Joe were fantastic I had several issues with the clutch in my ford. Although ford quality isn’t great right now, the customer service is. Ellis and Joe were fantastic More

See review below re: Robert Walker Robert Walker is very efficient, very knowledgeable and a very nice person to work with. He knows the answers to all our questions and the most impor Robert Walker is very efficient, very knowledgeable and a very nice person to work with. He knows the answers to all our questions and the most important thing, he is a pleasure to do business with. When we come to the dealership for any reason, it's makes our day if we get to see him. I'm sure all employers would like their employees to be like him! Roy & Sharlene Loudermilk More

Excellent customer service This week I took my 2008 F250 to Parks Ford to change out the ant-freeze at 47,700 miles. I would like to compliment my Service Adviser, Alan Sarne, f This week I took my 2008 F250 to Parks Ford to change out the ant-freeze at 47,700 miles. I would like to compliment my Service Adviser, Alan Sarne, for providing top notch customer service, but then he has always taken very good care of me and my vehicles. I would also like to recognize the mechanic, Ryan for his good work, his patience with my questions and his people skills. He is a nice young man with a lot of knowledge and the desire to do a good job. I would be remiss if I did not mention Kacey, who works for Pinnacle. She represents Parks very well with her very positive attitude and customer service as you drive up to the service center. I would appreciate it if Parks would pass this on to her employer. So far I have purchased 3 trucks from Parks and I keep going back because of the Service Dept. More

Honesty, Integrity, Customer Centricity I towed my 2008 Ford F250 into the service department thinking that I had a fuel leak. I use the service dept often for routine maintenance, so when I towed my 2008 Ford F250 into the service department thinking that I had a fuel leak. I use the service dept often for routine maintenance, so when service advisor Michael Abati recognized my truck pull in on a flatbed, he immediately called my cell phone. He then quickly came out to greet me and to find out what was wrong. I told him that on the way to work, the fuel indictator dash light seemed to suggest that I was losing fuel fast. After parking at work, I noticed a frequent drip behind the right front wheel onto the front axle so I assumed I had a fuel leak based on the fuel indicator. At this point, it would have been very easy for the service dept to have convinced me that I had a serious problem and to pay for needless repairs. Michael quickly got me in and out, then the technician called me to clarify my issue. After roadtesting my truck and completing a thorough inspection, the tech told me I did not have a fuel leak and was simply seeing normal air conditioning condensation drip. Kudos to Michal Abati and the tech for their honesty, integrity, and customer service! More

service We was at the dealership on February 23rd. We are from Michigan. We worked with Robert,Casey. They did a great job. Casey found my problem with the bl We was at the dealership on February 23rd. We are from Michigan. We worked with Robert,Casey. They did a great job. Casey found my problem with the blue tooth in my truck and did a software upgrade on the truck. We were at about 6 other ford dealerships and they could not fix it. Great job for Robert and Casey. If we ever have any problems with my truck while in Florida i will come back for service. Thank You! Bobndee More