Parks GMC Kernersville

Don't take your GM vehicle here! This isn't my first go around with Parks, and I have given them every opportunity to fix the problem, but I am not getting any action. My 2020 Sierra This isn't my first go around with Parks, and I have given them every opportunity to fix the problem, but I am not getting any action. My 2020 Sierra has been there since September 15. It had an emissions problem (but still operates) and after a couple of weeks they told me they replaced a part but it didn't fix it. They ordered another part, but GM was then on strike. After that part did not arrive after being a month into this, I asked for a service loaner. They obliged but I am now on my third Encore which isn't big enough to handle 4 passengers of any size comfortably. After several communications with the advisor (Elie) I realize he is not on my side at all! After two months I ask "when will my vehicle be done?" he replies, "I am sorry GM went on strike". That not only is not answering my question, but I need action, not an apology! Besides, does he not represent GM!!! I ask him to get me an answer, he tells me I can call GM's customer service. When I ask what is the number, he condescendingly responds, "let me GOOGLE it FOR YOU!" What a joke! I ask him today (November 17) what is the phone number for your manager? He says, we don't have one and that they are trying to hire one. No kidding! Is it any wonder how dysfunctional this service department is? I ask him "what is the next level up manager?" No response!!! Now I have family flying in for Thanksgiving on Monday and have to rent a vehicle because you can't get more than two adults in a Buick Encore. So, if you want to get treated like crap be sure to go to Parks GMC. I still don't have my vehicle back and only God knows when these people will get off their backsides and actualy do some real customer service! More

The worst dealership I ever worked with! Bought a truck from them about 6 months ago and had them deliver it, they delivered the wrong truck. Today I drive 3.5 hrs to pick up a different tr Bought a truck from them about 6 months ago and had them deliver it, they delivered the wrong truck. Today I drive 3.5 hrs to pick up a different truck that the dealership had sold me the night before, after running credit, agreeing on price, etc. The trucks sold!!!! Plenty of GM dealerships. Shop elsewhere because the Parks Promise is a lie! More

Friendly service. Was able to get in and get the vehicle we wanted in a timely manner. No issues with the vehicle. Happy with the support we received! Was able to get in and get the vehicle we wanted in a timely manner. No issues with the vehicle. Happy with the support we received! More

Thank you to the staff at Parks! From the first call to the handing off of the keys - the staff was courteous, warm, and made us feel comfortable. Thank you Krisztian Kelemen, Justin From the first call to the handing off of the keys - the staff was courteous, warm, and made us feel comfortable. Thank you Krisztian Kelemen, Justin, & Laniya for all of your help! We will definitely be back! More

Kritztian Kleemann was a Perfect salesman. The whole team was great. It was a great experience all around. The whole team was great. It was a great experience all around. More

I purchased a very nice, very clean car today. Christian was very professional and was able to answer all of my questions. The car was priced right, I received plenty for my trade in, and they w Christian was very professional and was able to answer all of my questions. The car was priced right, I received plenty for my trade in, and they were able to get me an excellent rate (very important these days). If you're in the market for an excellent vehicle and are looking for a professional low pressure experience, I'd highly recommend Parks of Kernersville More

Love the dealership. Kristztian was a great salesman . He cared enough to work with my phone and showed me the apps. He walked me through the place too Kristztian was a great salesman . He cared enough to work with my phone and showed me the apps. He walked me through the place too More

Parks works great with their customers to insure that all their needs are met . Parks keeps you informed and updated. their needs are met . Parks keeps you informed and updated. More

It was a very good experience purchasing our vehicle. The salesperson was very helpful. He made is very comfortable. The salesperson was very helpful. He made is very comfortable. More

Last min appt and you guys came through like a champ. I’ll be back again I’ll be back again More